Vaughn Motor Sports

I purchased a used 2005 Subaru Outback from Vaughn Motor Sports on 9/29/13 for the amount of $11,910.00. My newly purchased used car started smoking and making loud ticking noise The car broke down and I had to hire [redacted] to take the car on a flatbed back to Vaughn Motor sports to have it fixed. Rory stated that it was caused due to the way the car was driven and that it was my fault that it broke down. After assessing the damaged motor which took over a week to get back with me, he informed me that he needed to replace the bottom half of the motor and needed to replace the timing belt, head gaskets, water pump, and thermostat. Since the car was recently purchased (2 months) I asked if this was going to be fixed at no charge since I has recently purchased it. He again stated that it was my fault for the damages and that he was not liable. I needed a car so I agreed to paying to having it fixed and paid an additional $3,016.29. The car was finally ready on 1/28/14. The car has been in the repair shop numerous times due to leaking oil and the car not having power to excel. The car broke down again on 3/1/14 and was towed back to VMS. This time a new engine had to be replaced and cost $5,965.00. The car was finally ready 5/23/. I made arrangements to make payments until total amount was paid.The car has been in for 500 & 1000 mile oil change as requested by VMS. I took the car back several more times due to knocking noises and I complained that the car had no power when I pressed the gas. Jose the mechanic stated that it was the turbo and needed to be taken out and repaired. I picked up the car on 7/25/14 and they informed me that the turbo was fixed. 3 weeks later on 8/14/14 the car started making knocking noises and had no pressure to excel. The car started turning off at every light. I immediately called VMS and toms them I was taking it in back to them to have it fixed. Now, they will not fix it until the balance of $5000.00 is paid in full. The repair should have been done right the first timeProduct_Or_Service: Purchased used car from Vaughn Motor SportsAccount_Number: [redacted]Desired Settlement1. I am requesting a refund for the car purchase of $11,910.21 along with the engine repairs of 3016.29 for the first engine repair, and $995.00 for the first installment of the repair. Or 2. Replace the 2005 Subaru Legacy Outback with another car which is valued at the same cost of the money that I have invested. Business Response Unfortunately the customer will have to pay for the repairs on her vehicle before we can proceed with any further repairs. Her son abuses the vehicle and the business cannot afford to be a bank for Eloise. She currently owe's the business over $5000. If she does not pay for the vehicle we will force a lien sale the vehicle. As a bushiness owner I am under no obligation to do work for free. I am more than willing to do a warranty on her engine once I am payed in full and there is no evidence of abuse. This being a turbo vehicle young adults tend to abuse fast vehicles. I have contacted Subaru and there warranty on the engine is 1 year 12k miles. There is a break-in period on all new engines which Eloise was aware of. The engine was brand new from Subaru directly and would be impossible for us to not fix the vehicle correctly. As long as there is no abuse the engine will be covered and so will the labor. I need to get paid on the work that has already been preformed before I can proceed with anything further repairs on this vehicle. I have tried to work with Eloise. Once payment is received in full I will proceed with warranty and repairs. I never told Eloise I would not do any warranty work. I simply need to get paid on this vehicle.

I purchased a vehicle on 2/6/15 and as of 3/18/15 they still had title in hand and failed to process it. As of 3/24/15, I still do not titleI purchased a 2001 [redacted] Cherokee VIN # [redacted] on 2/6/15 for cash, they have yet to give me my title. After one month, I called and talked to [redacted] and he said, titles can take 4 to 6 weeks to process and mail. After 6 weeks, I still didn't have the title. I called and again talked to [redacted] and got the run around and he asked me why I never got the title. I then asked to talk to [redacted] the owner, he found that they still had the title in hand and never had transferred the title in my name or even started the process as of 3/18/15. I was told that they would overnight the title to me once it was in my name. 3/23/15, I was told they had the transferred title in hand and would be in my hand on 3/24/15 and that I needed to be there to receive the envelope. I waited all day on the 24th and when I saw my postman drive by after dropping my mail in my box , I went to my mail box and no title. When I called and talked to [redacted] about it, he said, "oh yeah, you will get it tomorrow. because we didn't mail it until today" I asked why he didn't let me know so I didn't stay at my house all day to expect the delivery, he said,"you will get it tomorrow." So I have a vehicle in my driveway that I can't drive because I didn't want to keep getting trip permits, I already went through 1 permit. This dealership failed to provide me with a title in a timely fashion.Desired SettlementI would like the title to the vehicle I purchased, and I would like this complaint to be visible on Revdex.com's website so other consumers can be warned.Business Response Contact Name and Title: [redacted] OwnerContact Phone: 7757871013Contact Email: [redacted]@vmsreno.comThe customer received her title. Here is the tracking number [redacted] we shipped with [redacted]. We reimbursed the Trip permit fee's to the customer. Sorry for the Title mix up.

sales team mislead me to believe the car we bought was completely fine and in perfect working order Date 11/1/2014 & 11/7/2014car: audi a3Persons involved: [redacted], [redacted]We went in a week ago and drove the car we found online, that we loved. We were told by the sales person, that the car has been thoroughly inspected by their mechanics shop and nothing was wrong with it. We drove it, and enjoyed it of course - it was the car we loved.With in two days, the back door lock we discovered did not work, the brakes were scratching, the doors were squeaking, and the service due warning started going off. Sure enough the last service was overdue by 244 days. The following day the sensor for the thermostat died. We called the dealer, and spoke to the sales mgr(?) [redacted]. I told him, that I was told all this was done, and it was not. The car should have been sent off that lot in fine working condition. The [redacted] was great and never a service had been missed. Their lack of attention to these details were unacceptable. They sell a large amount of luxury vehicles and should not be selling them with out a proper service and thorough inspection. This man told me if I wanted an oil change to go get one for $30! They will not fix the car and they are not responsible. I told [redacted], that I was going to call [redacted] and get information about how much they charge for the service that the car was telling me was due. I told him that I was going to give them a chance to make things right, before I reported them. Mind you, he is yelling at me in this process. I call [redacted] of [redacted] ( the guy was awesome btw) and call VMS back to tell them what I want done. They give the call to [redacted], in the shop and he tells me he completely agree's with my concerns and he wants to make the situation right by fixing all the things that happened minutes after leaving the lot. I told him I would bring it in, and he told me they would provide a car for me to drive for the day. We arrive friday morning at 11am. He tells me his is going to do all these things, and that if I wanted a FULL service on top of it he could cut me a deal. He then brings out the car we were going to be lent to drive. OMG.... I think back now and cant believe I agreed to sit in this car let alone put my kid in it. :/ It stunk to high hell, the window was missing and replaced with Plexiglas - white with stickers. One window did not work, and the exhaust was cut off and it stunk bad. I have never been so embarrassed to be seen in a car. He calls me shortly after leaving, and tell me that he called [redacted] and they would have charged over 1000 to do what he will do for us at 500. So I call [redacted].. and lucky me, the person who helped him, was the same person who picked up my call. She said she would just pull up what he asked for and the price she actually quoted him was only 500! He flat out lied to us. I was nervous to tell him I caught him in the lie, so I return his call and tell him to stick to the things he was fixing to begin with and we would discuss the other service later. He had my adorable car, I did not want anything to happen to it. I call the shop a few hours later to see the progress. They told me everything was fixed and they were about to put the temp sensor in. Well then they called back again, said it was the wrong part, and they would have to order it, and do it next week. I just wanted my car back, I did not want them doing anything else to my car! We show up, switch cars and leave. Get home to see that the computer was still off by 244 miles. The back door still did not lock, the door still squeaked, and the brakes still made the same noise as before. We wasted our entire day, for NOTHING! They did NOTHING! They residue all over the window on top of it! We have decided to take the car to a real shop not VMS mechanics, and suck up the cost and get it back on track. Our experience was ridiculous, unprofessional, and so BAD for business. Desired SettlementI am asking they pay the bill for [redacted] to repair the car properly. Business Response Contact Name and Title: [redacted] OwnerContact Phone: [redacted]Contact Email: [redacted]We do not owe this customer Anything. She never payed us one dollar for any service we preformed. We sold the car AS IS I have the documents you signed. YOU HAVE THE RIGHT TO DO A COMPLETE VEHICLE INSPECTION BEFORE PURCHASING OR SIGNING ANY DOCUMENTS. IF THESE ITEMS YOU SAY ARE BAD AND ARE NOT INCLUDED IN A DUE BILL AT TIME OF PURCHASE THEN THEY WILL NOT BE COVERED. SOLD AS IS MEANS... 1. SOLD "WITH ALL FAULTS" 2. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE GOODS IS WITH THE BUYER 3.SHOULD THE GOODS PROVE DEFECTIVE FOLLOWING THEIR PURCHASE, THE BUYER AND NOT THE MANUFACTURER, DISTRIBUTOR OR THE RETAILER ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR. We tired to be nice and give you extra service that was not needed. I have a [redacted] report that shows last service was done at 106K miles. We sold you the car at 109K miles. We did a oil change before we sold you this vehicle. Again you purchased the vehicle AS IS. [redacted] said they had the part in stock and delivered the wrong part. We called [redacted] back and they had to order the part. You declined to let us service the car. You took the vehicle to [redacted] on your own, we will not pay the bill. I'm sorry you are not satisfied with our attempt to make you happy. When you sign AS IS that means AS IS. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They sold the car AS IS. They described "IS" to be very different than it actually was. Your sales agents told us the car was in perfect working order. We were told your mechanics were highly experienced in [redacted]'s and have all the appropriate tools to do a pre sale inspection ON AN [redacted]. Our new mechanic also noted that the oil was dirty, so IF it was changed, the filter was not. In addition the battery was on its way out as well. The rotors on the car are also damaged beyond repair... IF they actually took great care to inspect the cars upon receiving them, your team would have known ALL of this! It leads me to believe you are lying to your customers, and your mechanics dont know squat about cars. Your attempt to make us happy, is a joke. Your sales agents are taught to mislead customers and the kids in the shop are not qualified mechanics. Its possible that your team is not telling you what they are saying to people, and you actually believe that this is how business is being handled. It is not they case. There are so many process improvements to develop with your business. No one in your shop would shoe me their service records. The car fax generically put - service. The actual description of what that included is not there. It could have been a variety of things they did or not. Ive also filed a complaint with the Federal Trade Commission. This kind of behavior has to be stopped. People should be able to go to a licensed car dealer with an onsite mechanic and get the TRUTH! Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They lied to us. Their entire team lied. Everything about what they do is dishonest. This business wont survive. Its up to us as consumers to educate each other on places like this. The [redacted] was very interested in hearing g this story as well. Ill do what I can to get my point across. Like I said they LIED to us about the car. The shop is a joke. Why would anyone use them????? Horrible. Final Business Response Okay, at this point we are not getting anywhere. I would suggest getting a second opinion before purchasing a USED car.

PURCHASED VEHICLE FROM VAUGHN MOTOR SPORTS 8/22/2016. ON MORNING OF 8/23/2016 NOTICED OIL IN DRIVE. TOOK IT TO 2 REPAIR SHOPS FOR ESTIMATES AND MAJOR ISSUES MECHANICALLY. OWNER OF VAUGHN MOTOR SPORTS FILLED OUT INSPECTION REPORT STATING THAT ALL ITEMS WERE SATISFACTORY. THIS WAS NOT TRUE, WENT OVER TO VAUGHN MOTOR SPORTS, SPOKE TO OWNER HE SAID" IT WAS MY CAR" WHEN I MENTIONED GOING TO DMV TO FILE A COMPLAINT & THE Revdex.com, HE SAID GO AHEAD HE DID NOT CARE." WE ARE FIRST TIME BUYERS AND FEEL THAT WE WERE TAKEN ADVANTAGE OF. THIS HAS BROUGHT WORRY & STRESS TO US MENTALLY. NO IDEA HOW WE ARE TO PROVIDE MONEY FOR THESE REPAIRS. PLEASE DO NOT ALLOW THIS COMPANY TO PRACTICE THIS KIND OF SERVICE TO ANY ONE...Product_Or_Service: SUBARUAccount_Number: [redacted]Desired SettlementWE HAVE 2 REPAIR ESTIMATES RANGING FROM MORE THAN $4,00.00 - $5,000.00 OVER. THIS VEHICLE IS A 2009 AND WE DO NOT EXPECT TOTAL PAYMENT BUT WE DO WANT THE MAJORITY BECAUSE ALL ITEMS WERE MARKED SATISFACTORY BY DEALERSHIP. Business Response When this customer purchased this vehicle they had a right to a third party inspection, they exercised this right and took it to there own mechanic before purchasing. After the inspection [redacted] came back said there are minor issues but he would take the car with a discount. We lowered the car from $8995 to $6995 and came to an agreement. The customer signed all paperwork for the vehicle AS- IS. Neither [redacted] or [redacted] never came to the lot with a complaint. Some random person not on the sold vehicle contract came in with this complaint. I would advise [redacted] or [redacted] to presume any complaints with the third party mechanic. We have all our vehicles inspected before they are put on the lot and this vehicle had no indications of any issues per our mechanic and/or his before he purchased the vehicle. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We did not use a third party because owner told us he would have his mechanic check this vehicle out. We did not take this vehicle to any mechanics for estimates till we found the oil leaks the very next day vehicle was brought home. By the fourth day we had 2 estimates from 2 different mechanics and paper work that we were submitting to DMV & Revdex.com. At that time my Grandfather & I went to the owner to show him these estimates & the other paper work to see what he was going to do for us, since his vehicle inspection sheet stated that some of these items that were marked all SATISFACTORY, was not true. He refused to look at any of our complaints. Owner said " it's your car now"! He lied to us about his mechanic looking at this vehicle, other than his mechanic found something was bad and needed replacing & that's why he discounted the vehicle. Owner has lied on all his response to our complaint with the exception of the discount on that one item. We can not believe this man can have a license in the state of NV and treat his customerso unprofessional... we have tried to explain this to the DMV & for some reason they are saying that he complied. How can his sheet say all items were Satisfactory, by the fourth day after purchase we have oil leaks & 2 estimates stating differently. The fact is, HE LIED TO US....His statement to youis a LIE!!!Final Business Response [redacted] is not the owner of Vaughn Motor Sports he is the general manager. He did not lie to you. I am the owner and I was here I when you took the car to do an Inspection. I was also here when you came back saying everything looked okay and that you would take the car with a discount. You signed AS-IS. We are in compliance with every car we have ever sold, we do an inspection on every car as well. I am sorry you are having issues with your vehicle but you declined extended warranty and purchased the vehicle AS-IS.