Vault Wholesale

Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] @gmail.com Thank you for the opportunity to respond to a complaint from Mr [redacted] of [redacted] , ** Mr [redacted] has been a client of Vault Wholesale (VWAA) for over five years, making transactions totaling over $300, Regarding the 2009, Ultra High Relief, one ounce gold coin, certified by NGC as an MS69DPL: On 8/28/2015, we negotiated a sale of the coin to Mr [redacted] for $9,Here is the timeline of subsequent events: 9/8/We received and deposited Mr [redacted] 's check 9/9/We shipped the coin via FedEx overnight 9/10/Mr [redacted] received the coin 9/21/Mr [redacted] asked to return the coin 9/21/VWAA said yes and agreed to waive our standard 15% restocking fee, offering a full refund 9/22/VWAA emailed Mr [redacted] a prepaid FedEx return label 9/22/Mr [redacted] listed the coin for sale on eBay with a starting bid of $13,and buy-it-now price of $23,(item #XXXXXXXXXXXX)He later raised the starting bid to $17,His published listing states, "Only one or two exist...period! Verified by NGC" and "this could be THE ONLY ONE as NGC verbally stated that they thought there was a second, but offered no NGC # or proof of a second coin." 9/22/VWAA became aware of the eBay listing and called Mr [redacted] Mr [redacted] and Mrs [redacted] stated that they were keeping the coinThey said if we wanted the coin, we could buy it from them on eBay 9/24/Mr [redacted] relisted the coin for sale on eBay with a starting bid $15,and buy-it-now price of $22,Item #XXXXXXXXXXXXHis published listing states, "Only one known to exist...period" and "this is the bargain of a lifetime" 10/1/Mr [redacted] offered, via email, to sell us the coin for $15, 10/- 10/5/Mr [redacted] sent a series of profanity laced accusations and threats by email and voice mail 10/5/Mr [redacted] emails, "HI ***, I finally got clarification on the MSDPL coin from NGC today...I am just willing to return the coin to you and [redacted] for the original $9,and forget this whole thingIt's not worth the aggravation and hard feelings as we have worked well together over the years." 10/6/VWAA emailed Mr [redacted] : "***, In regards to the UHR you purchased from us on August 28th, 2015: On September 12, 2015, you wrote and asked to return the coin On September 21, 2015, you and I spoke by phone and we agreed to accept your return On the morning of September 22, 2015, we emailed you a prepaid FedEx mailing label On the evening of September 22, 2015, you and your wife both told me you had decided to keep the coin You have since listed the coin for public sale on multiple occasions, clearly and definitively demonstrating your ownership of the coin If you would like to sell us your coin, or anything else in your collection, we would be happy to make an offer Sincerely, Vault Wholesale" 10/6/Mr [redacted] responded: "The coin will be going out and if I do not hear from you that I am receiving a full $9,refund...I will be filing a formal complaint in the morning (with "the AG's office") We feel that after our response of 10/6, there was nothing more to addBy refusing to return the coin as promised, by listing the coin for public sale on multiple occasions and by offering to sell us the coin for $15,000, Mr [redacted] clearly and definitively demonstrated his ownership of the coin Thanks again for the opportunity to tell our side of the storyI am happy to answer any further questions you have as well as providing you with unedited emails and voice mails of all correspondence between Vault Wholesale and Mr [redacted] regarding the coin in question Sincerely, [redacted] VWAA

Initial Business Response /* (1000, 5, 2015/11/19) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@gmail.com
Thank you for the opportunity to respond to a complaint from Mr. [redacted] of [redacted], **.
Mr. [redacted] has been a client of Vault...

Wholesale (VWAA) for over five years, making 17 transactions totaling over $300,000.
Regarding the 2009, Ultra High Relief, one ounce gold coin, certified by NGC as an MS69DPL:
On 8/28/2015, we negotiated a sale of the coin to Mr. [redacted] for $9,000. Here is the timeline of subsequent events:
9/8/15 We received and deposited Mr. [redacted]'s check
9/9/15 We shipped the coin via FedEx overnight
9/10/15 Mr. [redacted] received the coin.
9/21/15 Mr. [redacted] asked to return the coin.
9/21/15 VWAA said yes and agreed to waive our standard 15% restocking fee, offering a full refund.
9/22/15 VWAA emailed Mr. [redacted] a prepaid FedEx return label
9/22/15 Mr. [redacted] listed the coin for sale on eBay with a starting bid of $13,750 and buy-it-now price of $23,900 (item #XXXXXXXXXXXX). He later raised the starting bid to $17,900. His published listing states, "Only one or two exist...period! Verified by NGC" and "this could be THE ONLY ONE as NGC verbally stated that they thought there was a second, but offered no NGC # or proof of a second coin."
9/22/15 VWAA became aware of the eBay listing and called Mr. [redacted]. Mr. [redacted] and Mrs. [redacted] stated that they were keeping the coin. They said if we wanted the coin, we could buy it from them on eBay.
9/24/15 Mr. [redacted] relisted the coin for sale on eBay with a starting bid $15,900 and buy-it-now price of $22,900. Item #XXXXXXXXXXXX. His published listing states, "Only one known to exist...period" and "this is the bargain of a lifetime"
10/1/15 Mr. [redacted] offered, via email, to sell us the coin for $15,000.
10/1 - 10/5/15 Mr. [redacted] sent a series of profanity laced accusations and threats by email and voice mail.
10/5/15 Mr. [redacted] emails, "HI [redacted], I finally got clarification on the 09 MS69 DPL coin from NGC today...I am just willing to return the coin to you and [redacted] for the original $9,000.00 and forget this whole thing. It's not worth the aggravation and hard feelings as we have worked well together over the years."
10/6/15 VWAA emailed Mr. [redacted]:
"[redacted],
In regards to the 2009 UHR you purchased from us on August 28th, 2015:
On September 12, 2015, you wrote and asked to return the coin.
On September 21, 2015, you and I spoke by phone and we agreed to accept your return.
On the morning of September 22, 2015, we emailed you a prepaid FedEx mailing label.
On the evening of September 22, 2015, you and your wife both told me you had decided to keep the coin
You have since listed the coin for public sale on multiple occasions, clearly and definitively demonstrating your ownership of the coin.
If you would like to sell us your coin, or anything else in your collection, we would be happy to make an offer.
Sincerely,
Vault Wholesale"
10/6/15 Mr. [redacted] responded: "The coin will be going out and if I do not hear from you that I am receiving a full $9,000 refund...I will be filing a formal complaint in the morning (with "the AG's office").
We feel that after our response of 10/6, there was nothing more to add. By refusing to return the coin as promised, by listing the coin for public sale on multiple occasions and by offering to sell us the coin for $15,000, Mr. [redacted] clearly and definitively demonstrated his ownership of the coin.
Thanks again for the opportunity to tell our side of the story. I am happy to answer any further questions you have as well as providing you with unedited emails and voice mails of all correspondence between Vault Wholesale and Mr. [redacted] regarding the coin in question.
Sincerely,
[redacted]
VWAA