VaultPay

I financed a mini split through Vault Pay. When I make such purchases, I assume the lender has done their research and is in business with good, reputable businesses. *** HVAC in NL provided the mini split and Vault Pay financed it. Unfortunately, Vault Pay doesn't care who they are in business with or how many customers suffer as long as they are repaid. They do NOT respond to emails. They do NOT answer the phone. If they do answer an email, it is simply a generic response which offers no help.

I understand they are just the lender. I get this. But they should own up to this situation, at least in part, because that is what a good business does. They take responsibility when they are working with other companies and at the very least try to assist the customer in rectifying the situation. In this instance, they have done nothing but ignore their customers. I have seen some of the other responses where they have indicated they are the lender and they provided the funds to *** HVAC. We know this. We are not arguing that fact. But they should own up to some of the responsibility or at the very least be responsive to their customers.