VBar Dry Bar Salon Skin Lounge LLC

Complaint ID# *** The purpose of the message is to rebut, refute, and clarify the inaccuracies and fallacies made by *** Vasquez concerning her visit to VBar Dry Bar Salon & Skin Lounge LLC. It is first necessary to clarify the employees mentioned by *** because there are
multiple individuals employed with the same first name. The Stylist in question in ***’s statement is *** *** not to be confused with the Co-Owner and Lead Stylist *** ***. *** the manager had no contact with *** beyond over the phone when she asked her to come in to VBar to allow management to see what she claimed first hand. *** the Network Educator was the employee who spoke with *** upon her return to Vbar. The following information and statements have been ascertained directly from the involved employees who attest to providing truthful statementsThe events concerning *** began prior to her arrival on February 5, 2015. Contrary to what *** stated she and *** had known each other for approximately two years prior to the date of service. *** also spoke *** over the phone when she initially set the reservation, *** quoted her $at which time *** complained that she only pays $at a competing salon. *** stated that the quote is based off the amount of hair the client has which dictates the amount of product and time that will have to be invested to achieve the desired result. *** decided to make the reservation regardless of her reluctance to pay the quoted amount. On February 5, *** arrived at Vbar and was greeted by the VBar Guest Concierge who checked her in and advised *** that her guest had arrived. *** met *** in the lobby area, greeted and escorted her to the ***’s salon station chair. *** placed the cape on *** to protect her clothing and proceeded with her consultation and to reiterate what was quoted over the phone. *** again complained about the price. *** again explained to *** that the price is based off the time and product required to achieve the look she desired. *** explained that there is no commitment at this point if she would prefer not to continue. *** said to proceed with the service in doing so accepted the quoted price. Throughout the entire color and highlight (not dye) application *** asked *** if she was comfortable and if she had any form of discomfort at the points of application. *** stated that she was fine and had no discomfort. After the color, highlight application, and processing time; *** escorted *** to the shampoo area to cleanse her hair of the applied products. Again, *** asked *** if she was comfortable. *** affirmed that she was comfortable, but asked for a towel to cover her mouth and nose because the smell of the products was strong. This was an odd and uncommon request but *** obliged her and provided a towel which she placed over her nose and mouth. At that time there were two other guests and two other stylists in the shampoo area. *** asked the stylists if the product smell was overwhelming to which the stylist and then their guests stated that they couldn’t smell anything. After cleansing and conditioning ***’s hair, *** escorted her back to her station chair. *** asked for a third time if she was comfortable to which *** stated she was and proceeded to dry and style her hair. After all stages of ***’s desired and quoted services were completed she was escorted to the front desk to pay. The Guest Concierge who accepted ***’s payment noticed that *** had an issue with the price, yet she proceeded to pay and add a $tip. This brought her transaction total to $195.00, yet only $was the service chargeOn February 6, *** called VBar and spoke with the Guest Concierge and stated that she had irritation and burns on her scalp and hairline that she claimed were a result of the services provided by *** on February 5, 2015. The Guest Concierge advised *** that she could come in at her convenience and *** the VBar Stylists Manager/Network Educator would consult with her to see what was going on. *** has been a stylist and educator of cutting and color services for over years and is well versed when it comes to the effects of color application. When *** arrived the Guest Concierge immediately advised *** who escorted her outside the front entrance of VBar to allow her to investigate the matter in the full sunlight to guarantee she wouldn’t miss anything. *** stated that *** had absolutely zero irritation or signs of chemical burn on her scalp or hairline. *** stated that the only sign of any issue was near her temples where it appeared she had an allergic reaction to something, but it was in an area that had no contact with any product. Furthermore *** stated that the irritation did not look consistent with any form of reaction to color product that she has ever seen and it actually appeared to be a dermatological issue possibly from something she may have applied to her skin. *** explained all this to *** who did not accept the explanation and demanded a full refund. *** explained to her that refunds of the amount under these circumstances have to be approved by *** the owner. *** stated she would be in contact with the owner soon. Later that day ***’s husband *** called VBar requesting to speak with *** concerning his wife’s service. *** was not in the salon at the time but the Guest Concierge took ***’s name and phone number and forwarded it to ***. Upon receiving the message *** immediately called *** to attempt to find an amical solution for both parties. *** asked *** to explain exactly what occurred and he explained that same inaccurate story that *** provided in her statement. He explained that *** was on the way to an urgent care clinic to deal with the discomfort she was in. He threatened to that they could sue for all expenses if VBar did not accept responsibility *** explained that he had spoken with staff that had contact with *** hours prior when all services were performed and when she came in to speak with *** *** explained that VBar would not accept any liability or responsibility for ***’s claims due to the fact that *** had no discomfort during her entire service, and that hours later the symptoms arose. *** explained that the chain of contact ended when *** left the VBar property and VBar staff cannot guarantee that *** had not applied or done anything else to her skin that may have resulted in the irritation she claimed existed. Under the advisement of the VBar attorney *** offered a full refund of the service charge not including gratuity upon meeting at a neutral location and having *** sign a release of liability of VBar Dry Bar Salon & Skin Lounge LLC and have it notarized. *** also respectfully requested that *** not enter the VBar premises for service or any other reason solely to avoid any other possible situations in the future *** stated that if these terms were not agreeable with *** or *** that they could contact The VBar insurance to file a claim. *** agreed to the terms *** offered and they planned to meet on Monday February 9, to exchange the refund and the release of liability. At no point did *** ever threaten to call the Police if *** “set foot on the business”On February 7, *** sent a string of text messages and pictures to ***’s personal phone at 5:PM. In the messages which are attached below she states she is not satisfied with the agreement made between *** and ***Below is the text message string. *** is in the grey text bubble and *** is in the green. The actual text message conversation clearly refutes ***’s claim that *** cut off communication’s and wouldn’t provide any information. *** never withheld information and when he felt that there would not be an amicable agreement he referred *** to the VBar insurance to file a claim. In the end it appeared *** was frustrated with the price of her service and would go to any length including misrepresentation and deceit to gain a refund after all said services were performedThe fact that *** readily admits her insurance covered 80% of all her claimed injuries plainly shows her attempt to profit off the situation via her misreprestations and fabrications of the her experience at VBar. VBar offered a full refund of the service minus the gratuity but accepts no responsibility for any injury claim from ***