Complaint: I am rejecting this response because: Regards, M [redacted] I was assured by the clerk at the counter that my insurance would cover itIf I had known in full detail that it didn't I wouldn't have waited to see the full amountI provided excellent copies of my x raysI am assured I was just scammed to get x rays takenI will not be paying the amountThe fact of the matter, they are practicing very shady business practicesAssuring things will be paid for, rushing the client in just for minutes of talking and rushing them out like cattleI know what my pain was when I arrived and I had already dental x rays done by another serviceWhy would I request another service (x rays ) if I had one alreadyThat doesn't make a lick of sense
Complaint: 10825072
I am rejecting this response because:
Regards,
M[redacted] I was assured by the clerk at the counter that my insurance would cover it. If I had known in full detail that it didn't I wouldn't have waited to see the full amount. I provided excellent copies of my x rays. I am assured I was just scammed to get x rays taken. I will not be paying the amount. The fact of the matter, they are practicing very shady business practices. Assuring things will be paid for, rushing the client in just for 15 minutes of talking and rushing them out like cattle. I know what my pain was when I arrived and I had already dental x rays done by another service. Why would I request another service (x rays ) if I had one already. That doesn't make a lick of sense.
Complaint: 10825072
I am rejecting this response because:
Regards,
M[redacted]
When did taking advantage of someone and rushing them without fully answering questions become acceptable answer.
To address the patient’s concerns in regards to our treatment, here is a...
summary of what happened at his appointment with us on 8/27/2015.
M[redacted] was referred to our office by his general dentist, Johnson Family Dental. He was referred to our practice, which is a specialty oral surgery group, to evaluate his wisdom teeth for removal.
He brought in x-rays from his dentist, however, these x-rays were individual PA's. We need a full mouth panorex to even evaluate removing wisdom teeth. We advised to the patient that we needed to take a panorex to even perform a consultation for extracting his wisdom teeth.
Dr. M[redacted] performed a consultation, which involves overview of medical history, etc. He also looked at M[redacted]'s xray and we put together to different treatment plans for him: 1) a cost of his panorex x-ray and consultation; 2) for the cost of the wisdom teeth surgery. He asked us to send a preauthorization to his insurance, which we also took care of for him. We did not charge him on the day that he was in our office for the consultation or x-ray, rather we told him we would submit the charges to his insurance, and that they would most l[redacted]ly cover his consultation and x-ray fees.
M[redacted] is now disputing his balance of $121 here, which is the cost of his panorex x-ray that we needed to see his wisdom teeth. Unfortunately, M[redacted] had already gone over the allowable amount of x-rays for the covered time period and his panorex was not a covered benefit. A panorex was a necessary component for Dr. M[redacted] to appropriately look at and diagnose wisdom teeth extraction. This was explained to the patient while he was in for his consultation. He also left our office that day with a walkout statement that indicated the cost of both the x-ray and the consultation fee. Every patient’s account is ultimately their responsibility and we communicate and bill insurance for our patients as a courtesy.
Dr. [redacted]
VC Oral and Facial Surgery
Complaint: I am rejecting this response because: Regards, M [redacted] I was assured by the clerk at the counter that my insurance would cover itIf I had known in full detail that it didn't I wouldn't have waited to see the full amountI provided excellent copies of my x raysI am assured I was just scammed to get x rays takenI will not be paying the amountThe fact of the matter, they are practicing very shady business practicesAssuring things will be paid for, rushing the client in just for minutes of talking and rushing them out like cattleI know what my pain was when I arrived and I had already dental x rays done by another serviceWhy would I request another service (x rays ) if I had one alreadyThat doesn't make a lick of sense
Complaint: 10825072
I am rejecting this response because:
Regards,
M[redacted] I was assured by the clerk at the counter that my insurance would cover it. If I had known in full detail that it didn't I wouldn't have waited to see the full amount. I provided excellent copies of my x rays. I am assured I was just scammed to get x rays taken. I will not be paying the amount. The fact of the matter, they are practicing very shady business practices. Assuring things will be paid for, rushing the client in just for 15 minutes of talking and rushing them out like cattle. I know what my pain was when I arrived and I had already dental x rays done by another service. Why would I request another service (x rays ) if I had one already. That doesn't make a lick of sense.
Complaint: 10825072
I am rejecting this response because:
Regards,
M[redacted]
When did taking advantage of someone and rushing them without fully answering questions become acceptable answer.
To address the patient’s concerns in regards to our treatment, here is a...
summary of what happened at his appointment with us on 8/27/2015.
M[redacted] was referred to our office by his general dentist, Johnson Family Dental. He was referred to our practice, which is a specialty oral surgery group, to evaluate his wisdom teeth for removal.
He brought in x-rays from his dentist, however, these x-rays were individual PA's. We need a full mouth panorex to even evaluate removing wisdom teeth. We advised to the patient that we needed to take a panorex to even perform a consultation for extracting his wisdom teeth.
Dr. M[redacted] performed a consultation, which involves overview of medical history, etc. He also looked at M[redacted]'s xray and we put together to different treatment plans for him: 1) a cost of his panorex x-ray and consultation; 2) for the cost of the wisdom teeth surgery. He asked us to send a preauthorization to his insurance, which we also took care of for him. We did not charge him on the day that he was in our office for the consultation or x-ray, rather we told him we would submit the charges to his insurance, and that they would most l[redacted]ly cover his consultation and x-ray fees.
M[redacted] is now disputing his balance of $121 here, which is the cost of his panorex x-ray that we needed to see his wisdom teeth. Unfortunately, M[redacted] had already gone over the allowable amount of x-rays for the covered time period and his panorex was not a covered benefit. A panorex was a necessary component for Dr. M[redacted] to appropriately look at and diagnose wisdom teeth extraction. This was explained to the patient while he was in for his consultation. He also left our office that day with a walkout statement that indicated the cost of both the x-ray and the consultation fee. Every patient’s account is ultimately their responsibility and we communicate and bill insurance for our patients as a courtesy.
Dr. [redacted]
VC Oral and Facial Surgery