On 10/21/we brought our dog, Trinka to the VCA Boston Road Animal Hospital in Springfield, MA for an open wound on her rear leg which was cause by her licking it We paid $for an unacceptable exam A technician came in and attempted to take our dog's temperature but couldn't due to her inexperience The doctor came in (George ?) and told us that our dog was running a fever I asked him how he could say that when the tech couldn't take her temperature He just nodded, probably out of embarrassment, and looked at our dog's leg and discussed possible amputation He said sometimes it's easier to remove a leg rather than ongoing treatments I was very upset when he said that He bandaged her leg, wrote a prescription, we paid $more and left We were charged $for the vet wrap the doctor put on her leg I bought rolls of vet tape from Amazon for $ I use in on our bird's perchesThe next day we went to our own vet and she told us that the prescription that we paid $for was the wrong medication and wrote a prescription for the correct one She said that our dog's leg should not have been wrapped be caused it needed air She treated our dog with success and cannot believe that a veterinarian would speak to us about amputation We wish a full refund
Charges/Fees are way out of lineExcessive and borderline extortionTheir invoice #XXXXXXXXX On [redacted] my beloved cat, of nineteen years, Zeb had lost mobility and needed to be euthanized I have used this vet service many times over the years and found their pricing to be reasonable I was received in a caring, compassionate manner and we were taken to a private room everything good so farPaperwork was filled out and there was no mention of the cost, I expected the fee to be in line with my past experiences As you might expect I was in a unpleasant state of mind, Zeb was a big part of my lifeWe said our farewells and he was put to sleep My conductor, ***, returns to the room declaring your bill is [redacted] I was floored.....,"Is this a joke, I replied"No, I'm afraid not was the responseI said that this was an outrageous fee for a simple put downShe said let me talk to the doctor, she came back with a soft apology and said that it had been adjusted
To whom it may concern:
I *** *** brought my cat to VCA on *** *** in *** ** on *** *** My cat got a physical, and a distemper shotOn *** *** *** My cat vomited and was limping, so I called them, and they said "she will be fine! Time has passed I called them to inform them, she was still limping, and they said "give it timeTime passed, and she was not any better so, I called them, and they had me bring her on *** *** I brought her back to VCA I told them everything that happened and the Dr said she is fine and gave her pain medsThey though *** had some kind of injuryThat Sunday the cat went from limping on her back paw to her front paw, so I called them back spoke to a doctor, and he said "south like a lime disease! *** was laying on my chair dying I had to bring her food so that she could eatOn *** *** I bright the cat to VCA In East LONGMEADOW, the doctor examed the cat and gave her fluidsThe next day the Dictor called and asked how
Charges/Fees are way out of lineExcessive and borderline extortionTheir invoice #XXXXXXXXX
On *** *** my beloved cat, of nineteen years,
Zeb had lost mobility and needed to be euthanized
I have used this vet service many times over the years and found their pricing to be reasonable
I was received in a caring, compassionate manner and
we were taken to a private room everything good so farPaperwork was filled out and there was no mention of the cost, I expected the fee to be in line with my past experiences
As you might expect I was in a unpleasant state of mind, Zeb was a big part of my lifeWe said our farewells and he was put to sleep
My conductor, ***, returns to the room declaring
your bill is *** I was floored.....,"Is this a joke, I replied"No, I'm afraid not was the responseI said that this was an outrageous fee for a simple put downShe said let me talk to the doctor, she came back with a soft apology and said that it had been adjusted
I was very unhappy with the care my dog received hereI moved to the area and left behind my dog's old vet so, based upon reviews and accessibility, I chose to take my dog here when I began to grow concerned about his health
On my first visit, my dog's weight was taken incorrectly, and they continued to use that incorrect number throughout our time there as a baseline, which skewed his care When I explained how I knew that the number was wrong (I had weighed him earlier, a cardiologist weighed him shortly after at the same weight I did), I felt like I was not taken seriously
The vet seemed uncomfortable making determinations about care without a huge number of testsEven as the many (expensive) test results came in, she wanted to run moreShe would have me purchase pills, give him one dose, then immediately stop treatment I should note I absolutely DO NOT believe that this vet was being greedy or trying to swindle me with all the tests she had me runHowever, I do believe that she had no real idea what to do with any of the information she was gettingAt one point, I reviewed the results from a test on my own, did research, and came back with a possible diagnosis for what might have been happening with my dog She was happy that I had come in with that idea, as she had already forgotten the results of those tests, and said we should go with my diagnosis and start treating for that She also come in needing a reminder about what medications he was on When I gave her the list, she was confused about one medication that he was on She asked ME why he was on itMy response? "Because you put him on it." She then had to run out of the room to check her notes on why she had taken that course of actionNo preparation before sitting down with me
The tests that were run on my dog: full body x-ray, ultrasound, fecal sample, two urine samples (neither of them sterile for some reason?), tons of different blood tests, and different parasite tests
She was unable to give me any direction to go in with what could be wrong with my dog with all of that information At one point she threw out no less than eight different diagnoses She wanted more data and clearly lacked instinct
I felt like her bedside manner was lackingDuring my first visit I couldn't follow all the medical lingo she kept throwing out When her assistant came in to explain billing for certain medications and procedures, I had to ask "wait, did we discuss these things? I am happy to pay, but I am not sure what any of this means." As the assistant was not a medical professional, she had to call the vet back in to explain what actions were going to be taken in my dog's care Also, when I consented to have some full body x-rays, which would take a few hours, she just took my dog from me immediately No chance to say goodbye
Last night, I ended up taking my dog a different vet, an emergency vet, and the vet very quickly diagnosed my dog with cancer, told me the type of cancer it likely was, told me his low chances for survival, and explained the level of pain my dog was likely in Shell shocked, we made the decision to let him go I write this review still mourning him
I am under no delusions that the vets here at this office could have saved my dog My poor baby was likely too far gone by the time I initially took him to the vet to be saved, and the discussions I should have been having with the vet should have been about making him more comfortable and knowing when to let him go The vet either did not have the knowledge base or the instinct to diagnose my poor dog That speaks volumes to me She should have known, and it is outrageous to me that after all of those tests, she had nothing to go on, but the moment I took him to another vet she was able to immediately determine what was wrong
I encourage everyone to take their business, and the health of their pets, elsewhere
On 10/21/2016 we brought our dog, Trinka to the VCA Boston Road Animal Hospital in Springfield, MA for an open wound on her rear leg which was cause by her licking it. We paid $112.00 for an unacceptable exam. A technician came in and attempted to take our dog's temperature but couldn't due to her inexperience. The doctor came in (George ?) and told us that our dog was running a fever. I asked him how he could say that when the tech couldn't take her temperature. He just nodded, probably out of embarrassment, and looked at our dog's leg and discussed possible amputation. He said sometimes it's easier to remove a leg rather than ongoing treatments. I was very upset when he said that. He bandaged her leg, wrote a prescription, we paid $54.68 more and left. We were charged $41.90 for the vet wrap the doctor put on her leg. I bought 10 rolls of vet tape from Amazon for $10.00. I use in on our bird's perches. The next day we went to our own vet and she told us that the prescription that we paid $60 for was the wrong medication and wrote a prescription for the correct one. She said that our dog's leg should not have been wrapped be caused it needed air. She treated our dog with success and cannot believe that a veterinarian would speak to us about amputation. We wish a full refund.
On 10/21/we brought our dog, Trinka to the VCA Boston Road Animal Hospital in Springfield, MA for an open wound on her rear leg which was cause by her licking it We paid $for an unacceptable exam A technician came in and attempted to take our dog's temperature but couldn't due to her inexperience The doctor came in (George ?) and told us that our dog was running a fever I asked him how he could say that when the tech couldn't take her temperature He just nodded, probably out of embarrassment, and looked at our dog's leg and discussed possible amputation He said sometimes it's easier to remove a leg rather than ongoing treatments I was very upset when he said that He bandaged her leg, wrote a prescription, we paid $more and left We were charged $for the vet wrap the doctor put on her leg I bought rolls of vet tape from Amazon for $ I use in on our bird's perchesThe next day we went to our own vet and she told us that the prescription that we paid $for was the wrong medication and wrote a prescription for the correct one She said that our dog's leg should not have been wrapped be caused it needed air She treated our dog with success and cannot believe that a veterinarian would speak to us about amputation We wish a full refund
Charges/Fees are way out of lineExcessive and borderline extortionTheir invoice #XXXXXXXXX On [redacted] my beloved cat, of nineteen years, Zeb had lost mobility and needed to be euthanized I have used this vet service many times over the years and found their pricing to be reasonable I was received in a caring, compassionate manner and we were taken to a private room everything good so farPaperwork was filled out and there was no mention of the cost, I expected the fee to be in line with my past experiences As you might expect I was in a unpleasant state of mind, Zeb was a big part of my lifeWe said our farewells and he was put to sleep My conductor, ***, returns to the room declaring your bill is [redacted] I was floored.....,"Is this a joke, I replied"No, I'm afraid not was the responseI said that this was an outrageous fee for a simple put downShe said let me talk to the doctor, she came back with a soft apology and said that it had been adjusted
To whom it may concern:
I *** *** brought my cat to VCA on *** *** in *** ** on *** *** My cat got a physical, and a distemper shotOn *** *** *** My cat vomited and was limping, so I called them, and they said "she will be fine! Time has passed I called them to inform them, she was still limping, and they said "give it timeTime passed, and she was not any better so, I called them, and they had me bring her on *** *** I brought her back to VCA I told them everything that happened and the Dr said she is fine and gave her pain medsThey though *** had some kind of injuryThat Sunday the cat went from limping on her back paw to her front paw, so I called them back spoke to a doctor, and he said "south like a lime disease! *** was laying on my chair dying I had to bring her food so that she could eatOn *** *** I bright the cat to VCA In East LONGMEADOW, the doctor examed the cat and gave her fluidsThe next day the Dictor called and asked how
Charges/Fees are way out of lineExcessive and borderline extortionTheir invoice #XXXXXXXXX
On *** *** my beloved cat, of nineteen years,
Zeb had lost mobility and needed to be euthanized
I have used this vet service many times over the years and found their pricing to be reasonable
I was received in a caring, compassionate manner and
we were taken to a private room everything good so farPaperwork was filled out and there was no mention of the cost, I expected the fee to be in line with my past experiences
As you might expect I was in a unpleasant state of mind, Zeb was a big part of my lifeWe said our farewells and he was put to sleep
My conductor, ***, returns to the room declaring
your bill is *** I was floored.....,"Is this a joke, I replied"No, I'm afraid not was the responseI said that this was an outrageous fee for a simple put downShe said let me talk to the doctor, she came back with a soft apology and said that it had been adjusted
I was very unhappy with the care my dog received hereI moved to the area and left behind my dog's old vet so, based upon reviews and accessibility, I chose to take my dog here when I began to grow concerned about his health
On my first visit, my dog's weight was taken incorrectly, and they continued to use that incorrect number throughout our time there as a baseline, which skewed his care When I explained how I knew that the number was wrong (I had weighed him earlier, a cardiologist weighed him shortly after at the same weight I did), I felt like I was not taken seriously
The vet seemed uncomfortable making determinations about care without a huge number of testsEven as the many (expensive) test results came in, she wanted to run moreShe would have me purchase pills, give him one dose, then immediately stop treatment I should note I absolutely DO NOT believe that this vet was being greedy or trying to swindle me with all the tests she had me runHowever, I do believe that she had no real idea what to do with any of the information she was gettingAt one point, I reviewed the results from a test on my own, did research, and came back with a possible diagnosis for what might have been happening with my dog She was happy that I had come in with that idea, as she had already forgotten the results of those tests, and said we should go with my diagnosis and start treating for that She also come in needing a reminder about what medications he was on When I gave her the list, she was confused about one medication that he was on She asked ME why he was on itMy response? "Because you put him on it." She then had to run out of the room to check her notes on why she had taken that course of actionNo preparation before sitting down with me
The tests that were run on my dog: full body x-ray, ultrasound, fecal sample, two urine samples (neither of them sterile for some reason?), tons of different blood tests, and different parasite tests
She was unable to give me any direction to go in with what could be wrong with my dog with all of that information At one point she threw out no less than eight different diagnoses She wanted more data and clearly lacked instinct
I felt like her bedside manner was lackingDuring my first visit I couldn't follow all the medical lingo she kept throwing out When her assistant came in to explain billing for certain medications and procedures, I had to ask "wait, did we discuss these things? I am happy to pay, but I am not sure what any of this means." As the assistant was not a medical professional, she had to call the vet back in to explain what actions were going to be taken in my dog's care Also, when I consented to have some full body x-rays, which would take a few hours, she just took my dog from me immediately No chance to say goodbye
Last night, I ended up taking my dog a different vet, an emergency vet, and the vet very quickly diagnosed my dog with cancer, told me the type of cancer it likely was, told me his low chances for survival, and explained the level of pain my dog was likely in Shell shocked, we made the decision to let him go I write this review still mourning him
I am under no delusions that the vets here at this office could have saved my dog My poor baby was likely too far gone by the time I initially took him to the vet to be saved, and the discussions I should have been having with the vet should have been about making him more comfortable and knowing when to let him go The vet either did not have the knowledge base or the instinct to diagnose my poor dog That speaks volumes to me She should have known, and it is outrageous to me that after all of those tests, she had nothing to go on, but the moment I took him to another vet she was able to immediately determine what was wrong
I encourage everyone to take their business, and the health of their pets, elsewhere
On 10/21/2016 we brought our dog, Trinka to the VCA Boston Road Animal Hospital in Springfield, MA for an open wound on her rear leg which was cause by her licking it. We paid $112.00 for an unacceptable exam. A technician came in and attempted to take our dog's temperature but couldn't due to her inexperience. The doctor came in (George ?) and told us that our dog was running a fever. I asked him how he could say that when the tech couldn't take her temperature. He just nodded, probably out of embarrassment, and looked at our dog's leg and discussed possible amputation. He said sometimes it's easier to remove a leg rather than ongoing treatments. I was very upset when he said that. He bandaged her leg, wrote a prescription, we paid $54.68 more and left. We were charged $41.90 for the vet wrap the doctor put on her leg. I bought 10 rolls of vet tape from Amazon for $10.00. I use in on our bird's perches. The next day we went to our own vet and she told us that the prescription that we paid $60 for was the wrong medication and wrote a prescription for the correct one. She said that our dog's leg should not have been wrapped be caused it needed air. She treated our dog with success and cannot believe that a veterinarian would speak to us about amputation. We wish a full refund.