vCita

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

To whom it may concern: We are sorry to hear [redacted] had bad experience with vCitavCita helps over 100,small businesses with their client interaction and online presenceWe offer multiple subscriptions tiers, including a free version [redacted] signed up to an annual subscription, on behalf of his spouse, [redacted] Purchasing an annual subscription entitles them to a 33% discount compared to the monthly rates (which are not discounted)The exact amount and the billing cycle are clearly stated at our checkout pageIn addition, every customer receives an email confirmation, and another email notification about a week before their subscription renewal dateAs stated in vCita’s automated reminder email system, we charge days since the client’s first payment [redacted] was notified on March 13, that the subscription for vCita would renew automatically using the card we had on file on March 20, Since we did not receive a response to this message, the subscription renewed on March 20, and the card on file was charged $ Our team also offers free assistance to show our customer how they vCita can help their business in ways they did not seeIn [redacted] ’s case, he was notified in advance of the card being charged and via phone, and offered assistance to help utilize his vCita account on three different occasions – once on March 22, and twice on March 24, During these calls, he was also informed that his refund was not approved due to the good faith effort we made to inform him prior to the charge occurring and vCita’s cancellation policy which is available online here (https://support.vcita.com/entries/ [redacted] -What- is-your- cancellation-policy-) At this stage, our team has placed significant effort and resources to help [redacted] see value in the service that he purchasedHowever, in order to achieve a swift resolution to this matter, vCita has refunded the payment of $and removed [redacted] and [redacted] ’s account from any future billing activity Please close this complaint as vCita has complied with the request of this customer Sincerely, Mark A***, Director of Sales 855-824- ***@vcita.com ***Signed copy attached***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I do appreciate that the company made things right by refunding my money, the information in their written response is inaccurate They are correct in telling the dated story as to when I began my free trial and when my credit card was charged; however, their subsequent two paragraphs detailing their REPEATED attempts to communicate with me is completely untrueThe very first and only time I received a phone call or attempted communication from the owner, Richard M***, was on Tuesday, December 20thOne day AFTER I filed my complaint with the Revdex.comI have a log of every single incoming and outgoing phone call on my cell phone for the period of time I'd been trying to resolve this matter with this organization, as well as my log of voicemails during that time, and there are ZERO phone calls and/or voicemail messages from MrRichard M [redacted] until 12/20/ I would like to reiterate that I appreciate vCita refunding my moneyAs far as I'm concerned, this matter has been put to rest Thank you Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. I do appreciate that the company made things right by refunding my money, the information in their written response is inaccurate.
They are correct in telling the dated story as to when I began my free trial and when my credit card was charged; however, their subsequent two paragraphs detailing their REPEATED attempts to communicate with me is completely untrue. The very first and only time I received a phone call or attempted communication from the owner, Richard M[redacted], was on Tuesday, December 20th. One day AFTER I filed my complaint with the Revdex.com. I have a log of every single incoming and outgoing phone call on my cell phone for the period of time I'd been trying to resolve this matter with this organization, as well as my log of voicemails during that time, and there are ZERO phone calls and/or voicemail messages from Mr. Richard M[redacted] until 12/20/16.
I would like to reiterate that I appreciate vCita refunding my money. As far as I'm concerned, this matter has been put to rest. 
Thank you.
Sincerely,[redacted]

We are sorry to hear [redacted] according to the vCita records) had bad experience with vCita. vCita helps tens of thousands small businesses with their client interaction and online presence. We offer multiple subscriptions tiers, including a free version.[redacted]...

signed up to an annual subscription upon completion of a 14-day trial of vCita. Purchasing an annual subscription entitles her to a 33% discount compared to the monthly rates (which are not discounted). The exact amount and the billing cycle are clearly stated at our checkout page. In addition, every customer receives an email confirmation, which includes the amount their card will be charged at the end of the trial. As stated in vCita’s automated reminder email system, we charge 14 days after start date of the trial. [redacted] began a trial of vCita’s Online Scheduling package on February 04, 2016 and was notified that her subscription of vCita would begin automatically using the card we had on file on February 18, 2016. Since we did not receive cancellation following this message, the subscription began on February 18, 2016 and the card on file was charged $149.40.[redacted] first refund request to our team was sent on February 18, 2016 – after she was charged for her subscription. Our company policy and process in these situations is to offer free guidance to show our customer how vCita can help their business in ways they did not see when they originally started using the product, and our goal was to assist [redacted] in getting started with vCita. Unfortunately this was not relevant for [redacted].During a call with [redacted], a client success manager at vCita, which our records show took place on March 23, 2016, [redacted] was provided with vCita’s cancellation policy, which is available to the public online here (https://support.vcita.com/entries/[redacted]). In accordance with vCita’s cancellation policy above, we do not offer refunds after the trial period is over and we do not offer prorated refunds for the unused portion of the annual subscription cost.At this stage, our team has placed significant effort and resources to help [redacted] see value in the service that she purchased within our set refund/cancellation policy. However, we understand there has been an unfortunate sequence of events that lead to a frustrated client. To achieve a swift resolution to this matter, vCita has refunded the payment of $149.40 on April 19th, 2017 and removed [redacted]’s account from any future billing activity.Please close this complaint as vCita has complied with the request of this customer.Sincerely,[redacted]Director of Customer Success

To whom it may concern:
We are sorry to hear [redacted] had bad experience with vCita. vCita helps over 100,000 small businesses with their client interaction and online presence. We offer multiple subscriptions tiers, including a free version.
[redacted] signed up to an annual subscription, on...

behalf of his spouse, [redacted]. Purchasing an annual subscription entitles them to a 33% discount compared to the monthly rates (which are not discounted). The exact amount and the billing cycle are clearly stated at our checkout page. In addition, every customer receives an email confirmation, and another email notification about a week before their subscription renewal date. As stated in vCita’s automated reminder email system, we charge 365 days since the client’s first payment. [redacted] was notified on March 13, 2016 that the subscription for vCita would renew automatically using the card we had on file on March 20, 2016. Since we did not receive a response to this message, the subscription renewed on March 20, 2016 and the card on file was charged $149.40. 
Our team also offers free assistance to show our customer how they vCita can help their business in ways they did not see. In [redacted]’s case, he was notified in advance of the card being charged and via phone, and offered assistance to help utilize his vCita account on three different occasions – once on March 22, 2016 and twice on March 24, 2016. During these calls, he was also informed that his refund was not approved due to the good faith effort we made to inform him prior to the charge occurring and vCita’s cancellation policy which is available online here (https://support.vcita.com/entries/[redacted]-What- is-your- cancellation-policy-).
At this stage, our team has placed significant effort and resources to help [redacted] see value in the service that he purchased. However, in order to achieve a swift resolution to this matter, vCita has refunded the payment of $149.40 and removed [redacted] and [redacted]’s account from any future billing activity.
Please close this complaint as vCita has complied with the request of this customer.
Sincerely,
Mark A[redacted], Director of Sales 
855-824-8244
[redacted]@vcita.com
[redacted]Signed copy attached. [redacted]