VCU Medical Center

The radiology department gave me another patients information, and had me believing it was about my daughter. I will be taking legal action!

Review: A mistake was made in their billing(which they admitted to). They garnished my Virginia State tax return without notifying me. I requested a hearing and never heard back from them. After many calls to their collection manager I was able to obtain a letter addressed to Equifax that this debt was NOT owed by me and to remove it from my credit records. However, Virginia State Tax has taken the money from my return and I think I am owed the money returned to me by the Hospital. I am unable to obtain satisfaction from the "Set-Off Debt Section" of VCU-MCV Health systems facility. And I have no way to confirm my credit has been cleared as these credit reporting companies are all but impossible to navigate.Desired Settlement: I would appreciate proof from them that my credit history has been cleared by all reporting agencies and I would like them to please refund my money they have taken from my tax return. I would also request that I get a letter from The State of Virginia Tax bureau that my taxes will no longer be garnished.

Business

Response:

Good morning [redacted]

I have concluded my investigation, and here are the details:

[redacted] was seen in our facility on February 19, 2003. We billed her insurance and they paid on March 25, 2003. Her insurance left a balance of $[redacted], of which $[redacted] was her liability. The account went to collections on 8/25/2003. [redacted] paid the $[redacted] to our collection agency on 12/18/2003, they still had the remaining balance of $[redacted], which they did not collect, and it went against her credit report. When an account goes to our collection agency, it also reports to [redacted] as a lien. We sent [redacted] a letter informing her of the lien against her taxes on 10/2/2013, she called us on 10/7/2013 to inquire about the letter. The representative she spoke with investigated, and found out that she did not owe the $[redacted], it was indeed a billing error. The account was adjusted immediately, the lien with [redacted] was deleted on that same day. [redacted] was holding $[redacted], which we released back to them. We also deleted this from her credit report on 10/26/2013, using confirmation code [redacted], she can contact the credit bureau using this number also. I contacted the [redacted] on yesterday to find out the status of the $[redacted] refund that she is due. The representative I spoke with informed me [redacted] filed an amended return, and they do not have priority over current tax returns. They are processing the $[redacted] to be refunded to her, plus interest, she will be receiving a check directly from them in the amount of $[redacted]. The representative said the refund was processed on the 13th of January and should go out soon. I hope this information helps, and if I can be of further assistance, please do not hesitate to contact me at the number listed below.

Respectfully

Legal Specialist

[redacted] extension [redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

January 22, 2014

The Revdex.com

Complaint # [redacted]

Dear [redacted],

Thank you for the assistance you have given. I have read the message response

From [redacted], Legal Specialist and I would like to make your office aware

all of the things she stated her office did to comply were only done because of

your help. I still have not heard from them directly about my complaint.

I never received any of the bills she mentioned until AFTER it was sent to collection.

This is a very poor way to handle clients by sending them to collection when they

have no idea they owe anything in the first place. I have always paid my bills when I

receive them and although she stated she contacted the credit agencies and Virginia State

Tax Dept. I had done all of that on my own because of their refusal to help or answer

my request for a hearing or a letter stating the situation was NOT mine and I was released

from further liability. I therefore feel they should be held accountable for their mismanagement of their billing department and would appreciate this situation kept on record for further scrutiny to assist others who are mistreated by them.

Sincerely,

Took our daughter here stayed 10 days still no answer to why she's sick sent home with oxygen AND a feeding tube.... Heading to chkd should've went here first

Review: I am a 5th year student at VCU. I needed a new prescription for glasses and I could not go to my regular Optometrist in Northern Va. After checking the website of my Insurance Provider, [redacted], I was directed to [redacted]. I made an appointment and on 09/11/13 I went to [redacted]. The lady at the front desk took my insurance card, recorded all my information and I paid a co-pay of $30.00. I was seen by a Physician and I left. On 11/22/13 my mother received a bill of $852.00 for my eye exam. My mother, whose insurance I am on, and I wondered why our Insurance Company had not been billed. I called [redacted] Billing Dept and I was told that the services of the provider are not covered by my Insurance. They then set up a payment plan. I am not responsible for this bill. I should have been properly informed before the service was provided. I am very upset and there is no way I can pay this amount. I would like this issue to be resolved. Thank you.Desired Settlement: I should not be responsible for the bill. My insurance company should have been billed.

Business

Response:

Dear [redacted],

Thank you for giving us the opportunity to research this patient's account. Upon that research, it was found that this patient's private medical health insurance was billed instead of the [redacted] coverage that was presented at the time of service. This has since been corrected and as the date of this letter, a claim has been generated to [redacted] for direct processing. We expect to hear of [redacted] claim adjudication within the next thirty days. They will also notify the insured.

At no time, does our organization wish to cause any inconvenience to our patients. At this time, we sincerely apologize that this error was not caught earlier when the patient made the first phone inquiry to our office. To prevent this error in the future, I have re-educated my staff to carefully review each account for possible vision coverage prior to releasing any balances for eye examinations as patient responsibility.

Thank you for your time and assistance in this matter.

Customer Service Supervisor Senior