VDubs Only

I purchased 2010 Audi TTS from this dealer. I worked mainly with Scott, but I don't think anyone else would be different. First, they assured me to maintain/replace the brake fluid and that the mechanic "Anthony" will at least top off or replace the brake fluid, but I found out from him afterwards that he didn't do it!! The day after I bought this car and drove it home, I found out that the CD Changer behind the NAV System doesn't work. I told Scott about it by text and in person, and apparently he knew about it and did not disclose it to me. Why? ....... Here is why.. When I asked him for the reason of not letting me know before about this, his response was "Well..... We don't check stuff like these but we check main components and parts of the car!!!!" Really, so this is not part of the car that you sell to your customers!! How about saying " I'm sorry, we will replace it or fix it for you" like a regular dealer would do!! Scott, offered to help, but only falsely. He sent me to his buddy shop to look at this changer, and that guy called Scott and told him that the changer is damaged and beyond repair, and it needs to be replaced and he found one for Scott on ebay for only $255, so when I went back to Scott to follow up with him, his response was exactly "I'm not going to pay $500 to replace it for a car I just sold!!" but then he said, after a second, let me look at some options for you, ..... and here is where his games started to play. When I say "Games" I mean it. For almost 3 weeks, he has been elusively stringing me with scenarios and drama every single freaking day from "We may find one from one of our cars" and "Well, we may find from someone that we know and deal with to replace yours" or "let's wait to see if one of our salvage cars can have one that we can pull out from" and on and on and on....... I showed him the link of one CD changer online from ebay for only $255 with a shipping fee of $45 and his response "that should be fine, NO worries, tomorrow if we don't get one from our car, I will buy it". Tomorrow comes and the day after comes and next week comes and weeks come... and nothing is happening. When I said almost three weeks (as of November 14, 2019) and it would be a month and 2 months and could be more, if I continue to work with him. His goal is to string me as much as possible to get me tired of this and forget about it! His goal is not to be honest and transparent and say what he truly want to do. Instead of fixing their problems and their lies, he chose to evasively drag me for very very long time. I have been calling this man and texting this man at least two times every single freaking day of these 3 weeks and nothing is being done!!! and I'm getting very livid from this place . Just full of liars and evasive people. All I'm getting are fake promises and lies and drama. Why? Why not just being honest and done with this! ? You cannot, because that's how your place run, Scott!!! This reflects nothing but a dishonest evasive dealer that you would not want to trust buying your car from. Dishonest, elusive and not straightforward people to deal with, is a very big problem and no wonder all the terrible reviews that I read about them. I do not count reviews from people walked by and test drove one of their cars and walked away. I count on reviews from people who actually "bought" cars from these guys. Just shame on a dealer who does all that to his customers. Such a cheap dealer I have never experienced in my whole life. I offered to him to even handle the installation cost of this CD Changer if he buys it, but yet they are cheap enough not to do it. Now, I have to buy it, and purchase the PIN Code or have Audi flash tune it to make a used unit I buy work for this car. That's IF AUDI accepts to work on pre-owned component that doesn't belong to this car! I don't care if they respond or not as it means nothing to me. Shame on a dealer who does all these lies and evasion. My free advice to you..STAY AWAY..

I'm so glad I found these guys. I had been to other places that wasted hours of my time. I called Scott and told him what I was looking for. When I showed up he had a large selection of very nice cars. I drove 3 before I made a decision. When I sat down with Jason the finance manager and he explained the terms I really felt like they were helping me and not trying to get over on me. I got a great rate and my payment was lower than I expected. At first I wasn't sure if I wanted to finalize the deal that day, but since they didn't pressure me I went a head and did the deal. A few days later my check engine light came on. I called Scott, he got me in that day and fixed it. It ended up only being a crack gas cap. They earned a customer for life from me.

I have not been reimbursed for expenses I paid to correct a problem they charged me for but did not provide
on May 27,2019 I talked to Scott F at Vdubs only Dallas, and I agreed to buy a *** he informed me the car only came with one key but he could have a spare key made for an extra $120. I agreed to that and he would ship the car to me, on June my Bank sent this dealership $11,564.90 to pay for the car, I didn't receive the car until June 22.2019, Scott kept telling me the car had shipped and was in Louisiana due to the shipper I found out that was a lie and the car was at the dealership and was picked up by a shipper until June 21,2019. I got the car and it stopped 15mins after it was unloaded off the truck, I had to have it towed home and I had to find the problem and replace a faulty relay, Scott assured me he would take care of the expenses for that, no extra key came with the car, nor did a bill of sale, a airbag disclosure, or a State of Texas Vehicle Inspection Report came with the vehicle, I have spoken and texted Scott numerous times and he's been said the key was on the way after a month no key showed up, I told him I just wanted what I paid for and if he wasn't going to have a key made he shouldn't have taken my money for it, so we agreed I would take the car to a local dealership and have a key made and he would cover it to satisfy the sale. after having the key made he lied about sending me the money that was owed and then he stopped responding to my texts and calls. He owes me $120 for the key that he charged me for which was never made or sent to me, $162.61 for the key form the VW dealership, and $151.11 to have the key programmed to the car at the dealership for a total of $433.72

They have a great selection online. I found several Jetta's that I liked. I submitted my application ahead of time to make sure there were no hold ups. Showed up at 5:15, picked the one I liked and was out of there in 45min. It doesn't get any easier than that. Jason and Scott did a great job and i'll be a customer for life.

Had a great experience with this dealership and Jason in Finance. Had lots of cars to choose from and finally found the color I wanted. After several emails back in forth, we showed up and Jason had the car and paperwork ready. Smoothest transaction I've ever had in buying a car. Go see these guys and ask for Jason.

I will say that I was very leery about purchasing a used car from a small independent dealer. This experience wasn't even close to what I expected.

I was contacted by Jason after I had filled out a credit app online with an approval up to a certain amount. This was within the range of the car I was looking at so I made arrangements to come down and see the car in a few days. Unfortunately the car sold before I was about to get down there but Jason called me to let me know this so I did not make a wasted trip. We discussed the inventory he had and he also told me that if I was set on a certain make and model that he would keep an eye out for one and let me know when one came in.

I ended up finding a car on their website that I like and went down to test drive it. Jason is a friendly and very casual guy. The dealership itself is a very casual atmosphere so do not expect suits and ties. Jason pulled the car out of the warehouse that it was parked in and I took it for a test drive. When I returned, I mentioned a couple of concerns with the car and Jason let me know that he would make sure that I was completely satisfied with the car when I purchased it.

The paperwork was easy and very straight forward and Jason made good on his commitment that I would be satisfied. The day after I got the car home, one of the issues returned and event though Jason and I discussed that I was buying the car as-is, he had be bring the car back, gave me a loaner to drive and had the issue fixed. He was not obligated to do this but he still did.

For me, this was a great experience. Jason was great to work with, completely up front and I felt comfortable with his answers to my questions. Not many dealers, small or large will take care of a problem that happens after the vehicle leaves the lot when it is sold as-is. These guys impressed me!

I had trouble getting approved at other dealerships. I was referred to Jason at Vdubs and he was able to get me approved. The car was in excellent shape and I was completely satisfied. The entire process took less than an hour. I walked in, drove the car, signed papers and was on my way home. I will continue to send all my friends and family to see these guys.

I purchased a Passat from Vdubs Only! From sales to finance it was the best experience I have ever had purchasing a vehicle. Scott was awesome! I Highly recommend Vdubs Only!

I purchased a vehicle last week from these guys. Jason handled the finances and was nothing but helpful and professional. In fact, all the staff went above and beyond to make me feel comfortable about my car buying experience. I would recommend VDubsOnlyDallas to ANYONE looking for their next, or first vehicle!! Xoxo

Purchased a car from dealer they took back based on unethical practices and refused to refund my payment, windsheild replacement, property missing
Attached full details due to limitations here
11/30/18 Husband totaled my car
12/3 found car on internet contacted dealer submitted application for financing
12/4 go to dealer to finish app, test drive, car still on showroom floor, no test drive as promised
12/5 Scott says I am approved with Westlake financial
12/6 go to dealer to complete purchase, still not ready to test drive or take home as promised. inspection not done. Told Scott about personalized plates to be transferred. purchase price online 13,990 recently reduced 1k. Paperwork says 15,990 with 1200 down payment. (I didn't have a down payment). Scott says he did it that way to look better w/westlake. Added 1295 extended warranty and 395 Gap. Still doesn't add up. Scott says there is an 799 fee that most big dealers absorb but because they are small customer has to pay it. Loan amount is just under 18k which doesn't add up.
12/8 pick up car. emergency buttons push into roof when you touch them, tire pressure sensor on, and chip/crack in windshield. Scott says its sealed fixes emergency button and resets sensor
send him pic of plates. he forgot and will have his guy fix it. Still need 2nd key
12/16 replace windshield in cold weather it cracked obstructing the view $388.62
1/10 text Scott for status on registration, never got fixed took 4 trips due to paperwork not being done and 2 months to fix
1/18 1st payment due. due to Xmas, having to make payment on wrecked car and replace windshield I am going to be late. usually 10-15 day grace period on auto loans
2/1 Westlake sends vdubsonly buy back demand. I know nothing of this policy nor that it is in process. Letter to dealer specifies they not tell me, even if payment is made and account current it is too late!
2/4 Credit karma alerts me inquiries on credit from vdubs. Assume its an error as that app is not always accurate.
2/8 Text from Scott Friday 11:17 pm wakes me up. Says the car has been reported stolen, I will be arrested if I don't immediately return it.Contract is null & void as of 1/28/19 Call him shocked, say ill work with westlake in the am to resolve. tell him no copies of papers that were to be mailed. inform him of replaced windshield says he would have done that will get me the money from autolite
2/9 call westlake pay account current. Feb payment not due yet. assured issue is resolved. Speak to westlake & dealer several times authorize westlake to talk to dealer on account to verify all is good. Scott sends pic of 2nd key
2/10 again verify w/both companies all is good
2/XX X:XX am text Scott to verify again. texts all good he had talked to them thanks me for handling it, discuss 2nd key & time to go to Irving & get it programmed
2/XX X:XX pm guy from dealer shows up at my work to take the car or will call the cops. wont give me time to get my stuff or discuss with Scott what is going on. Tells me Scott lied and didn't want to face me. I let him take the car so he doesn't call police. Scott is rude on the phone w/same story as the other guy. Im redirected between westlake & dealer no answers.Scott can't get other financing,been trying all week w/out my knowledge (explains credit inquires 2/4) Scott is less responsive, not helping, still no paperwork to reference to get m own financing w/ two current autoloans showing on credit. will not answer direct questions.
2/12 Scott answers most of my ?s.no paperwork, not refunding westlake wont refund either, it is the dealers responsibility. appeal to all westlake execs pres.responds.directs me to exec refuses to help, doesn't have to honor employees word, I didn't talk to correct dept.demand loan removed credit.file complaints, negative reviews on Westlake. read others realize both bizs are scammers preying on people w/ no options. Love my car,not doing biz w/either
2/17 pick up stuff property missing
3/5 car posted info not updated. nice windshield Carless mother of 4 w/2 jobs,humiliated,treated like a criminal by both. Unethical in biz & as humans!

Vehicle was not delivered in the condition it was advertised, nor the condition it was in when I saw in person.
I saw a 2014 Volkswagen Tiguan for sale via Car Gurus, contacted Scott about the vehicle, seemed nice, etc. Did not mention that any damage had occurred, nor that it had been in an accident. Had clean car fax. Pictures online showed no noticeable cosmetic issues, and had all components (windshield wipers, head rests, etc ) Upon arriving I immediately discovered two issues, broken radio and broken driver's side seat (would not function/move) I am unsure how they did not discover this before trying to sell the vehicle. He also told me it had been in a very minor fender bender, but only on the back. It looked acceptable, in the rear, to me. After assuring me the radio and seat was just a fuse, I waited an hour and still nothing. They said they would fix the issues. Having looked over the car I can confirm I did not notice any markings under the wheel wells, and it had all head rests, as well as two key fobs. So I stay in touch, they fix the two issues, and I agree to purchase and they ship to me. Takes them a week to finally ship it. This was about a week after they had received the money from the bank loan I took out. Get the vehicle and immediately notice it is missing the second key fob, a head rest, the wheel wells appear to have been pried off and put back on the drivers side as it has marks/indents in it. Additionally the rear driver's side reflector is completely broken off/gone, and it was there previously, and was there in the pictures online as well. I contact Scott and long story short for 2 months he tells me he's going to send the head rest because someone took it off to stitch it up, and the fob and a reflector, etc and somehow despite promising multiple times he never did. It seems like this vehicle was damaged after I had inspected it, and they sold it to me anyways. But I feel as if I paid for a vehicle that I did not receive. These seem to be very underhanded business practices and when I've tried to call the business to talk to someone else, Scott seems to screen my calls as he answered one time, already in mid sentence about shipping the package with the mentioned missing items, that are part of the vehicle I paid for. I have all of the texts I would be happy to provide if needed.

I started the process for canceling a extended warranty in January this year and I'm still awaiting payment from vdubs only.
I started the process of canceling my extended warranty in January of 2018. I purchased the warranty through vdubs only when I bought my used car from them about 1 year prior. I started out by calling them and talking with the finance manager. She emailed me the cancellation form, I filled it out and emailed it back to her and she told me she would send it to the warranty company (EFG companies XXX-XXX-XXXX).

I waited 1 month and I contacted the EFG companies to inquire about the cancellation. They informed me that the warranty was still active and that they hadn't received anything about canceling the warranty. So I filled out the form again and sent it directly to them.

I followed up with them about a month later and I was informed that they would be sending a statement to vdubs only and that they would have to send me a check.

I followed up with vdubs only about a month later. I started off talking with the finance manager. She didn't know anything about the warranty cancellation and hadn't seen the statement. She told me she would look into it.

I continued to call a couple times a week to try and get some progress made. I ended up talking with a salesman named Scott several times. At first he told me he had to have their warranty guy look into it. So I gave that some time and I called back about a week later. I got ahold of Scott and asked what was going on with the cancellation and he told me he hadn't heard anything yet but he will look into it and call me right back.

He never called me back. I called again the next week and got the same story and he never called me back again. So I gave it another week and called again. I got the same story again! So this time I told scott if they didn't get this figured out that I was going to report them to the Revdex.com and write a review about my experience with them.

That evening at 4:50 I received one text message from I believe Scott. I received a picture of a computer screen which had all of the warranty information and cancellation information on it and a text that said "I got further than anyone". The message did not say who it was from though. This was on 05/22/18.

On June 4th I contacted them again to find out what was going on. I talked with a women who said she would get to the bottom of it and get back to me in a hour. 2 hours later I still hadn't heard back from them so I called back again. I got ahold of Scott and he went over what he figured out and told me all he needed was a address so they knew where to send the check. I gave him my address.

I waited one week. I hadn't received a check so I called them on Monday June 11th. I got ahold of Scott and I asked him if a check was wrote out and mailed yet. He said yes so I said okay that's all I needed then.

I waited another week and still I hadn't received a check so I called them again yesterday June 18th and I got ahold of Scott again. I explained to Scott that it had been 2 weeks and I still hadn't received a check. I told him that I wanted it resolved that day. I also told him I wanted a tracking number for the check. I informed him that if this wasn't taken care of today I was going to report them to the Revdex.com. He said he would leave a message for the owner and that he would follow up with me later that day. No one ever called me back and I still haven't received a check from them.

Here's some of the warranty cancellation information that I received in the text message.

Customer refund: $2026.06
Dealer statement credit: $1701.28
Purchase date: 01/12/2017
Cancellation date: 01/24/2018
Cancellation fee: $50

Also when I talked to Scott on June 4th he told me they were only going to send me a check for $1701.28 because that's the amount the warranty company issued them. I believe I should be paid the full amount of $2026.06.

Failure to provide contract and warranty documents.
I have requested the contract and warranty documents and still have not received them. This dealership is a horrible example of a car dealer. They straight up told me the sales men we had (that overcharged us $2000 but there is "nothing we can do because he is no longer here and we are not responsible for his actions) stole over 5 cars between him and his son. Lots of other nasty details they told me, then refused to help me. They were offering to give out this guys phone number. That information is confidential and they should not be doing that. Horrible situation all the way around. I just need my documents and to move on. The salesmen would not let me ask questions and kept moving on. His name was Mike***. The sale price of the car was an even $7,000. However that happens. I have tried to get information from the financing company because Mike*** said that it was a friend who got our contract done. We were trying to look into the possibility of receiving kick backs but the finance company said the guy who financed the car was no longer working there. I would not personally contact Mike*** because that could be considered as harassment and giving out his number is confidential information.