Vector Marketing - La Crosse

File has been handed over to accounting to issue a customer refund within the week

We already have their windows made and ready for pick up Alumi-CoverWe are currently waiting for them to unlock our account for them to release their windowsI have their job assigned to Ray and he is waiting for materials and ready to install at a moments noticeThank you, Ashley

I am coordinating with Leeann-she is our accountant- to work with *** to get their refundI apologize as I didn't know they wanted to cancel the project until yesterday, However, since materials have already been ordered there is a 30% restocking fee. Thank you

We are currently working on a refund schedule for all of our customers due to the ROC suspensionOur customers will be contacted when we have that worked outThank you

Notification was sent to all customers regarding ROI's suspension of the business licenseRefunds are still in the process of being scheduled out

Since those windows were ready to be picked up by the middle of April and have not yet been picked up, many promises were broken, and since this was initiated in March, I do not want the windows installed I have no guarantee that they would show up to install the windows since ROI doesn't seem to be capable of even returning a phone call and had lost the paperwork Their workmanship also seems to be shoddy according to other complaints I just want them to clear the *** account of any charges *** Credit also has another complaint against ROI that they are working on All the signs point to this company not being reputable Proposal is therefore rejected

Theresa has been in communications with the customerWe will issue a refund to the customerTheresa to follow up with a re-payment plan and schedule

To Whom It May Concern:I talked to Mr*** on Sunday and explained to him that we have already ordered his material and that we had a new project manager start days ago and he would be in contact with him to proceed further with the projectMr*** said he did not want to proceed further
because no one has contacted him, but he was contacting a girl who was no longer with the company via phone and email so we weren't getting those messagesAs soon as he called me I returned his call right away to explain the situation that Lyn who was the project manager is no longer with the company, then we had another project manager and now he is no longer with the company and because of that we've had some delay's in our projects and I apologized for thatMr*** wasn't interested in anything I had to say, he just wanted to cancel and get a full refund due to some delay's, which I understand is frustrating, but we have ordered the material and can proceed forward with the project

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. If the business does, indeed, issue a credit to me within a week as they say they will, I will consider this complaint resolved
Regards,
*** ***

They(ROI) cashed my $10,check on the day they lost their licenseThey still owe me $10,and they have not made any attempt to contact meNow they owe interest from the April date the check was written as well

File has been handed over to accounting to issue a customer refund within the week.

Hi Jasmine,We have the customers material ordered and ready. I told him that and he stated he doesn't want us to do the work. We will reach out to the customer to see if they want us to install the cabinets or talk about the refund process.Daniel Z[redacted]ROI Improvements, LLC[redacted]

We already have their windows made and ready for pick up Alumi-Cover. We are currently waiting for them to unlock our account for them to release their windows. I have their job assigned to Ray and he is waiting for materials and ready to install at a moments notice. Thank...

you, Ashley

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  However, ROI Improvements LLC has refused respond to my attampts to contact them for over two months, and failed to respond to the AZ ROC by the deadline regarding their failure to perform any work as they agreed to in our contract.  I would be thrilled to get my money refunded but have little faith that they intend to do so.  Thank you.
Regards,
[redacted]

The issue here is that thus consumer contracted us to repair their roof through insurance claim.  They signed a contingency agreement with our restoration division which clearly states in the agreement that once they have received the check they are to sign it over to us to have the roof...

repaired, they did not withhold their end of the agreement. Upon receipt of the check they utilized the check for personal reasons.  The employees in question did indeed handle the situation poorly and have since been let go, however, they simply wanted to save the clients in questions from us having to report this to the insurance company, they indeed were trying to do a good thing in a poor manner..

At this point I do not feel the company is able to perform the work. They should have had a complete list of customers that were assigned to various project managers and when the initial person departed, they should have reached out to me the customer to let me know of the change. Then the 2nd project manager departed and the same thing happened. Allison did call me on Sunday after I left a message for her on Saturday. She said she would call me back on Monday after speaking to Dan. That call didn't happen so this case was submitted to get resolution. I can't trust that they know what they are doing at this point.