We spoke with customer on May 7. The customer has a fear of electronic devices, and was not aware the DVR was electric.
After replacing the equipment, the customer was still not happy, so we agreed to let the customer out of their 36 month contract. In addition, we split the installation cost...
with the customer, asking for them to pay a total of $700 (instead of the original agreed price of $1400). The customer agreed to that request.
We believe we have fulfilled the customer's desired outcome to the best of our abilities.
We spoke with customer on May 7. The customer has a fear of electronic devices, and was not aware the DVR was electric.
After replacing the equipment, the customer was still not happy, so we agreed to let the customer out of their 36 month contract. In addition, we split the installation cost...
with the customer, asking for them to pay a total of $700 (instead of the original agreed price of $1400). The customer agreed to that request.
We believe we have fulfilled the customer's desired outcome to the best of our abilities.