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Vector Services MN Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Good Morning Taylor, I am responding for to Case #XXXXXXXX, [redacted] has made against Vector Services We have reviewed his complaintThe documentation I am providing has been pulled from a web platform called Zoho, that Renter's Warehouse uses when home owners or renters have issues/concerns with their home they need to have addressedThe system is very useful as it time stamps and records everyone's conversation without it being able to be editedI have pulled the documentation and am providing to you a copy of the conversation that occurred via the Zoho system starting on September 7, I have not edited out any of the email addresses, phone numbers etc Mr [redacted] is accusing Vector Services of increasing the charges by $This is indeed incorrect Vector Services quoted him $- $on September 5, at 11:AM Mr [redacted] agreed up to $ o He requested an itemized list if it was going to exceed the $This is stated on Sept at 12:PM "Yes...please proceed with the repairs up to the authorized amount of $Any additional expenses will require a written estimate and an additional approval" Vector Services asked for a down payment of $on Sept at 8:AM Mr [redacted] did not send the down payment but stated he will send payment as soon as the work is completed Mr [redacted] paid by Credit Card on October 1, at 5:AM the down payment fee of $ The final invoice was generated on October at 7:AM requesting the final balance of $ It is very clearly stated the cost to the list of repairs in order for Mr ***'s house to pass the city inspection was going to be $Vector Services did not exceed this amount and followed through and had all the work completed in time to allow his residence to pass the city inspection If you have any additional questions please feel free to call me so we can discuss this Mark [redacted] Vector Services 612-356- Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nothing on the original invoice states that it was a "down payment"

Initial Business Response /* (1000, 5, 2015/10/07) */
Good Morning Taylor,
I am responding for to Case #XXXXXXXX, [redacted] has made against Vector Services.
We have reviewed his complaint. The documentation I am providing has been pulled from a web platform called Zoho, that Renter's...

Warehouse uses when home owners or renters have issues/concerns with their home they need to have addressed. The system is very useful as it time stamps and records everyone's conversation without it being able to be edited. I have pulled the documentation and am providing to you a copy of the conversation that occurred via the Zoho system starting on September 7, 2015. I have not edited out any of the email addresses, phone numbers etc.
Mr [redacted] is accusing Vector Services of increasing the charges by $200. This is indeed incorrect.
Vector Services quoted him $895 - $1125 on September 5, 2015 at 11:42 AM
Mr. [redacted] agreed up to $895.
o He requested an itemized list if it was going to exceed the $895. This is stated on Sept 29 at 12:15 PM "Yes...please proceed with the repairs up to the authorized amount of $895. Any additional expenses will require a written estimate and an additional approval"
Vector Services asked for a down payment of $695 on Sept 30 at 8:16 AM
Mr [redacted] did not send the down payment but stated he will send payment as soon as the work is completed.
Mr [redacted] paid by Credit Card on October 1, 2015 at 5:41 AM the down payment fee of $695.
The final invoice was generated on October 1 2015 at 7:41 AM requesting the final balance of $895.
It is very clearly stated the cost to the list of repairs in order for Mr [redacted]'s house to pass the city inspection was going to be $895. Vector Services did not exceed this amount and followed through and had all the work completed in time to allow his residence to pass the city inspection.
If you have any additional questions please feel free to call me so we can discuss this.
Mark [redacted]
Vector Services
612-356-7924
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing on the original invoice states that it was a "down payment".

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Address: 712 Vista Blvd STE 102, Waconia, Minnesota, United States, 55387-4559

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