Vector Technical, Inc.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I totally disagree with response from business.  I do not believe it is legal to charge extra without making you sign/understand terms.  We stay in hotels all the time and don't have issues like this, alays stay inot holiday inn express or better.  It is not fair for anyone to charge extra for services that were never incurred.  Extra charges came off account but it did hold the charges they took init ally which does affect acvount.  Big businesses like Marriott don't care about little people.  I'm sick and tired of corporate greed, it's about time someone does something about it.
Regards,
[redacted]

These guests stayed at our property on 12/30/2015.  Their card was pre-authorized on 12/30 at check-in for $120.00.  This is not a charge, it is a pre-authorization to make sure that guest have the funds available to cover the cost of the room, plus a system calculated amount that adds for...

possible charges at our restaurant and or pantry at the front desk.  This is an industry wide practice to make sure our businesses verify a guest has the funds to pay for their room and to pay for items added to their folio as a room charge, throughout their stay.  The final amount, which was $99.51, is the correct charge that reflects after the guest checked out of the hotel.  The pre-authorization falls off the guest’s account in roughly 2-3 business days, depending on who the guest banks with. Unfortunately, this process wasn’t explained clearly when the guest asked our front desk agent.  I have already spoken to this employee to reiterate this process, which was explained during training.  The guest wasn’t overcharged, it was a simple misunderstanding.