Vectren Services

Vectren Home Solutions has contacted Ms [redacted] with regard to her complaint August 4, we informed Ms [redacted] that she enrolled in warranty coverage with us December 29, and that a copy of her terms and conditions were sent to her January 4, It was explained that her enrollment was valid and we allowed Ms [redacted] to listen to the recorded call when she enrolled in servicesMs [redacted] stated that she will not make any payments towards Vectren Home Solutions charges on her utility bill, and we explained that the charges are valid and we will continue to seek payment from herPer her request, we have cancelled the accountVectren Home Solutions considers this complaint closedTell us why here

Initial Business Response /* (1000, 9, 2015/07/14) */
Vectren Services has tried to contact *** *** in regards to her complaintWe have tried to contact her June 16, 18, and 20, with the final attempt being June 22, Vectren Services has left multiple messages with only
one returned call June 18,in which Ms*** left a voicemailA copy of the program terms and conditions were sent via U.Smail June 30, More recently, we resent the program terms and conditions via email June 12, to ***@live.comVectren Services considers this dispute resolved, but if Ms*** has any further questions she can contact us at XXX-XXX-XXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

[redacted] has been in contact with Andrea [redacted] with regard to her complaint. On April 27, 2017 [redacted] explained that our records indicate that she enrolled in the [redacted], Gas Line Protection, Electric Line Protection, and Surge Protection Program. Ms....

[redacted] received a copy of her terms and conditions at that time. Since then, she has received monthly charges for the program on her Vectren Energy bill. We found no evidence that the enrollment was not valid, as we believe Ms. [redacted] has sufficient notice of her enrollment and the program. We offered to play back the call in which the enrollment took place, Ms. [redacted] declined. At Ms. [redacted] request, the coverage was cancelled as of April 7th, 2017. As a good will gesture and not an admission of fault, [redacted] agreed to zero out the account balance; we will also be sending the Ms. [redacted] a check in the amount of $141.00 Ms. [redacted] and [redacted] considers this matter resolved. Sincerely, [redacted]

Vectren Home Solutions has contacted Ms. [redacted] with regard to her complaint.  August 4, 2016 we informed Ms. [redacted] that she enrolled in warranty coverage with us December 29, 2015 and that a copy of her terms and conditions were sent to her January 4, 2016. It was explained that her...

enrollment was valid and we allowed Ms. [redacted] to listen to the recorded call when she enrolled in services. Ms. [redacted] stated that she will not make any payments towards Vectren Home Solutions charges on her utility bill, and we explained that the charges are valid and we will continue to seek payment from her. Per her request, we have cancelled the account. Vectren Home Solutions considers this complaint closed. Tell us why here...