1 of 5 stars Pending review
My husband and 2 children booked two rooms to attend [redacted] funeral in Chilliwack. We made the error of booking same day (Saturday Jan 30th instead of the following Saturday feb 6th). I booked through booking.com. I called immediately to explain what I had done....Monique from booking.com called the hotel and explained what I had done. They advised her it was no problem to change my date (as they were not busy) and no penalty or change in rate would occur. I received my confirmation through booking.com saying "zero penalty" for change of date. 15 minutes later my visa was charged a $90 "penalty from Vedder river in". I waited 48 hours after leaving a msg requesting call back from the hotel. No comment or communication at all. I cancelled the booking to avoid further charges and was then charged for two rooms at $160 . We were 5 days before checkin. This site claims to charge nothing 48 hours before arrival. I have now paid for two rooms plus a penalty of $90.....and we aren't confirmed to arrive for another 4 days.
No one will return my call.
No one will return my email.
A rep at booking.com said they will remove from their trusted list of hotels.
[redacted]
1 of 5 stars Pending review
My husband and 2 children booked two rooms to attend [redacted] funeral in Chilliwack. We made the error of booking same day (Saturday Jan 30th instead of the following Saturday feb 6th). I booked through booking.com. I called immediately to explain what I had done....Monique from booking.com called the hotel and explained what I had done. They advised her it was no problem to change my date (as they were not busy) and no penalty or change in rate would occur. I received my confirmation through booking.com saying "zero penalty" for change of date. 15 minutes later my visa was charged a $90 "penalty from Vedder river in". I waited 48 hours after leaving a msg requesting call back from the hotel. No comment or communication at all. I cancelled the booking to avoid further charges and was then charged for two rooms at $160 . We were 5 days before checkin. This site claims to charge nothing 48 hours before arrival. I have now paid for two rooms plus a penalty of $90.....and we aren't confirmed to arrive for another 4 days.
No one will return my call.
No one will return my email.
A rep at booking.com said they will remove from their trusted list of hotels.
[redacted]