Vegas Art Gallery

Sorry for the misunderstanding, We are aware that their vehicle is supposed to be repaired on that date and more then happy to wait for final resolution with the Revdex.com? once its resolved correctlyI am the person that they talked to and agreed that their was a legitimate concernI'm confident in our Body shop team that we will get? it handled properly? [redacted] General Sales ManagerRound Rock Honda

We have already resolved this with the customerPlease notify them to please take this complaint? off and let the Revdex.com know this has been handled to their satisfactionThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

First and foremost sorry to hear that you had a less than favorable experience at Round Rock HondaI would like to discuss in person or over the phone the details of your experience and how we can continue to perform? maintenance and repairs on your vehiclePlease call me at ###-###-#### or email me at [redacted] ? [redacted] General Sales Manager Round Rock Honda

We would like to offer an official apology to Ms [redacted] for the delay in refunding the check to her lienholderThe cancelation of the product was delayed by our error and while waiting on authorization because it was actually a non-cancelable productIn the interest of customer satisfaction we have elected to refund Ms [redacted] the full amount and we have attached a copy of the check and tracking code that was sent to her lienholder.Again Ms [redacted] we apologize for any inconvenience and we value you as a customer[redacted] Round Rock Honda

First and foremost sorry to hear that you had a less than favorable experience at Round Rock HondaI would like to discuss in person or over the phone the details of your experience and how we can continue to perform maintenance and repairs on your vehiclePlease call me at ###-###-#### or email me at [redacted] [redacted] General Sales Manager Round Rock Honda

We completely dropped the ball here in more ways than oneIwould like to apologize on behalf of the dealership for not getting the payoffsent in a timely fashion and thank the customer for bringing this to our attentionas it did expose to us a flaw in our processWe have since then adjusted
theprocess to help insure that this type of error will not happen in the futureJustas important is our unacceptable response when the customer first alerted us tothe situationWe will be implementing some additional training so that in the futureour response will be more in line with the way *** handled the problem.I have attempted to contact the customer this morning andleft a voice mail to offer our apologiesWe will be paying for the late feesthat the customer has incurred and will be sending a check along with a littlesomething extra to her today

Please contact us so we can address the issue and hopefully resolve itI have not spoken with you in regards to your concernsIf you are having problems with your vehicle I cannot handle them over EmailIf you would like to drop it off and we can try to diagnose the problem or get it to a service shop that can please feel free to contact me immediately, I can be reached at *** *** or *** My main concern is to get your vehicle in the proper running order if it is not currently doing so Sincerely, *** ***General Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Although the oil changes in question were not actually offered until after this complaint was filed, the business has now fulfilled this request and so I find that this resolution is satisfactory to me and this issue can now be closed
Regards,
*** ***

Not sure why this customer is complaining about thisThis is something that the sales person accidentally missed and when he brought it to our attention we immediately corrected it and made sure he received the oil changes that he exceptedPlease contact him and ask him if this has been resolved
Thank you

Complaint: ***
I am rejecting this response because:After meeting with General Manager, he has agreed
that the initial repair was not done correctlyI am scheduled to take my car back on March to be repaired properlyI do not consider this situation resolved until after repair has been made and I am satisfied with the end result
Regards,
*** ***

Sorry for the misunderstanding, We are aware that their vehicle is supposed to be repaired on that date and more then happy to wait for final resolution with the Revdex.com once its resolved correctlyI am the person that they talked to and agreed that their was a legitimate concernI'm confident in our Body shop team that we will get it handled properly *** ***General Sales ManagerRound Rock Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have already resolved this with the customerPlease notify them to please take this complaint off and let the Revdex.com know this has been handled to their satisfactionThank you

First and foremost sorry to hear that you had a less than favorable experience at Round Rock HondaI would like to discuss in person or over the phone the details of your experience and how we can continue to perform? maintenance and repairs on your vehiclePlease call me at ###-###-#### or email me at ***? *** ***General Sales Manager Round Rock Honda

I would like to discuss this concern with you further, Please contact me at *** *** or feel free to visit me in person, I'm located in our new car showroomI look forward to hearing from you and hopefully resolving this concern.?

Complaint: ***
I am rejecting this response
because:I already talked to the service department of HondaI also talked to the sales/management section in the showroom about the noise issue and he tossed the issue to the service department.I don't know what they want to talkFirst of all, I need to know who I need to talk to as I don't find any identity who I talk to with the above response from HondaAnd I need to know if they are willing to resolve this issue and what the process is and how they will fix thisI am willing to talk to Honda when they let me know about these questionsThank you
Regards,
*** ***

We would like to offer an official apology to Ms*** for
the delay in refunding the check to her lienholderThe cancelation of the
product was delayed by our error and while waiting on authorization because it
was actually a non-cancelable productIn the interest of customer satisfaction
we
have elected to refund Ms*** the full amount and we have attached a copy
of the check and tracking code that was sent to her lienholder.Again Ms*** we apologize for any inconvenience and we
value you as a customer.*** *** *** ***Round Rock Honda

First and foremost sorry to hear that you had a less than favorable experience at Round Rock HondaI would like to discuss in person or over the phone the details of your experience and how we can continue to perform? maintenance and repairs on your vehiclePlease call me at ###-###-#### or
email me at ***? *** ***General Sales Manager Round Rock Honda

First and foremost I apologize that you didn't have a great experience here at Round Rock HondaI would like to get in contact with you to see who you have been dealing with and to see if we can resolve this issuePlease feel free to contact me anytime on my mobile phone ***
***? *** ***, General Sales Manager