Vehicle Repair Network LLC

Initial Business Response / [redacted] (1000, 7, 2015/11/24) */ Contact Name and Title: [redacted] , CSM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @vrn.us Customer contacted our office 11/regarding a notice that his coverage is close to, or may have already expired depending on his driving habitsCustomer was advised that based on current mileage factory coverage will expire within months timeAfter listening to what was available, customer wished to call back another time for coverageThe account specialist advised the promotional discount was time sensitive, and would need to be secured same dayCustomer was advised he is able to call back at any time, however both cost and coverage could change based on age and mileage of the vehicle at that timeCustomer opted to decline coverage, and was removed from our prospect list on 11/

Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ Contact Name and Title: [redacted] , CSM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @vrn.us Customer was advised to review her paperwork during the period of 9/- 10/10, and to contact customer service with any questions or concerns and full refund if she did not wish to move forward with the coverageUSPS tracking shows delivery to the address provided on 9/18/While we do apologize for her frustrations, it is imperative that policy information be reviewed in it's entirety to ensure full understanding of the purchase requirementsFunds witheld were based on contractual guidelines as outlined in her policy, to include a $early termination and processing fee from the administratorVehicle Repair Network does not charge an early termination or processing fee because we are the brokerage and do not service policies Under Exclusions; Page - Item "O" states: "SALVAGED TITLE VEHICLES; WHEN RESPONSIBILITY FOR A REPAIR IS COVERED BY AN INSURANCE POLICY; WARRANTY FROM THE MANUFACTURE INCLUDING EXTENDED DRIVE TRAIN, MAJOR COMPONENT OR FULL COVERAGE WARRANTIES; OR FAILURES FOR WHICH THE MANUFACTURE HAS ANNOUNCED IT'S RESPONSIBILITY THROUGH ANY MEANS, INCLUDING RECALL CAMPAIGNS AND FACTORY SERVICE BULLETINS" We do wish the customer all the best in her future endeavors, and hope she will consider Vehicle Repair Network for her future extended service contract needs

Initial Business Response / [redacted] (1000, 6, 2015/12/22) */

Initial Business Response /* (1000, 5, 2015/12/30) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@vrn.us
Customer has already filed a separate complaint in this matter, and was given immediate resolution even though required documentation was not
sent inCustomer was recorded on the sales call acknowledging her monthly payments would run through a 3rd party, and given the party's nameCustomer has already been refunded her down payment as well as her only monthly paymentAttempts to contact the customer have been unsuccessfulIf a second payment was debited, the customer will want to contact her financial institution for the contact information of that party as it was not facilitated by Vehicle Repair Network

Initial Business Response /* (1000, 7, 2015/11/24) */
Contact Name and Title: *** ***, CSM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@vrn.us
Customer contacted our office 11/regarding a notice that his coverage is close to, or may have already expired depending on his driving
habitsCustomer was advised that based on current mileage factory coverage will expire within months timeAfter listening to what was available, customer wished to call back another time for coverageThe account specialist advised the promotional discount was time sensitive, and would need to be secured same dayCustomer was advised he is able to call back at any time, however both cost and coverage could change based on age and mileage of the vehicle at that timeCustomer opted to decline coverage, and was removed from our prospect list on 11/

Initial Business Response /* (1000, 6, 2016/02/10) */

Initial Business Response /* (1000, 5, 2015/06/22) */
Contact Name and Title: *** *** CSM
Contact Phone: XXXXXXXXXX
Contact Email: ***@vrn.us
We do apologize for any misunderstanding regarding the letter that Mr*** receivedMarketing letters are sent with a "vehicle
protection center" logo, advising the customer's vehicle has come out of factory coverage, and they are eligible for an after market extensionSimilar to car dealerships sending out what appears to be a check written to the customer for a certain amount of money, all notices should be read in their entirety to ensure proper understandingThe $fine pertains to opening mail addressed to someone else, punishable with a fine up to $from the USPSThis same disclaimer is found on all marketing mailers addressed to a specific personMr*** has been removed from our mailer list, but this does take up to days to process, and we are not in control of other companies mailer systems

Initial Business Response /* (1000, 5, 2016/01/14) */
Contact Name and Title: [redacted], CSM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@vrn.us
Customer was advised to review her paperwork during the period of 9/10 - 10/10, and to contact customer service with any questions or...

concerns and full refund if she did not wish to move forward with the coverage. USPS tracking shows delivery to the address provided on 9/18/15. While we do apologize for her frustrations, it is imperative that policy information be reviewed in it's entirety to ensure full understanding of the purchase requirements. Funds witheld were based on contractual guidelines as outlined in her policy, to include a $100 early termination and processing fee from the administrator. Vehicle Repair Network does not charge an early termination or processing fee because we are the brokerage and do not service policies.
Under Exclusions; Page 12 - Item "O" states: "SALVAGED TITLE VEHICLES; WHEN RESPONSIBILITY FOR A REPAIR IS COVERED BY AN INSURANCE POLICY; WARRANTY FROM THE MANUFACTURE INCLUDING EXTENDED DRIVE TRAIN, MAJOR COMPONENT OR FULL COVERAGE WARRANTIES; OR FAILURES FOR WHICH THE MANUFACTURE HAS ANNOUNCED IT'S RESPONSIBILITY THROUGH ANY MEANS, INCLUDING RECALL CAMPAIGNS AND FACTORY SERVICE BULLETINS".
We do wish the customer all the best in her future endeavors, and hope she will consider Vehicle Repair Network for her future extended service contract needs.

Initial Business Response /* (1000, 6, 2015/12/22) */