Vehicle Service Center

Initial Business Response / [redacted] (1000, 8, 2015/09/25) */ We received notification from your office dated August 28, regarding the above referenced matterPlease be advised that we, Vehicle Services Center, apologize for any inconvenience this matter may have caused Mr***We requested that Mr***'s name and mailing address be removed from our mailing list, with our Marketing DepartmentThe address that we requested to be removed from our mailing list is as follows: [redacted] Millersburg, OH XXXXX-XXXX Furthermore, Mr [redacted] should be advised that there are several other selling agents/brokers, who use the same marketing campaigns as our officeWe, Vehicle Services Center, have no association with those companies and if Mr [redacted] wishes to be removed from their mailing list, we ask that he contact each company to make that request or he may register with the National Do Not Mail List at www.dmachoice.org Once again, we apologize for any inconvenience this matter may have caused Mr***

To Whom It May Concern:We received notification from your office regarding the above referenced matter Please be advised that we, Vehicle Services Center, apologize for any inconvenience this matter may have causedMs [redacted] 's vehicle service contract was cancelled per her verbal request with our office on August 23, at 3:00pm Accordingly, a pro-rated was prepared and sent (check number [redacted] in the amount of $116.14) to Ms [redacted] on September 6, 2016.Once again, we apologize for any inconvenience this matter may have caused Ms [redacted] We trust this matter is now closed in respect to Vehicle Services Center and Ms [redacted] .Sincerely, [redacted] Administration

Complaint ID To whom it may concern: In regards to the refund procedure and needing of a cancel letter, I have attached the policy for a frame of referenceThe customer did cancel 9/7/16, however failed to follow the procedure for a refund, until we received the letter of cancellation 12/21/I apologize for all the time frames you are citing that you receivedWe desire to be efficient and concise, and this account appears to be the opposite of those objectivesI have recently assumed the position here and previous management had let a lot of things fall through the cracks, your account unfortunately being one of those examplesI do hope Mr [redacted] that you accept my sincere apology for the undue delay In terms of the coverage and the issues with the mileage- The policy begins at the date of purchase 7/1/2015-hence the effective date and expiration date on the second page cited Contract Registration PageThe policy is effective after the days and 1,mile validation periodYour vehicle comes with a 4/50k factory warrantyThe factory warranty isn't just mileage based as your statingThe vehicle's factory warranty may have began in when the vehicle was manufactured because its time OR miles-which ever happen firstThis is the responsibility of the purchaser to verifyIn no way do we try to hide those details as they are common knowledge and a slight period of double coverage is recommended so there isn't a gap In terms of the tire repair and after market parts: Page Section under Administrator Responsibilities clearly cites in bold print, " Covered parts may be replaced depending on availability and at the Administrator discretion with like kind, and quality, used, rebuilt, re manufactured or new parts." Refund check # [redacted] has been mailed as of 3/27/in the amount of The refund is pro-rated as stated on page The refund is based on the unused time and miles of the coverageI do understand your postilion with feeling like the refund should be based on 30k miles, but as I stated in the second paragraph, this account was handled compliantly The contract is sent in writing within two weeks of purchase so the consumer can review the contract and see if it is to their liking If not, they are entitled to a full refund within days of purchasing in the State of FloridaThe customer was privy to all of these terms before continuing with the coverageThe coverage is now cancelled and issued a pro-rated refund as the customer cancelled after daysI hope this resolves any concerns, if not please call us at [redacted] Thank you, [redacted] Customer Service Manager

We received notification from your office dated July 14, regarding the above referenced matter Please be advised that we, Vehicle Services Center, apologize for any inconvenience this matter may have caused Ms [redacted] As a company, we strive to make sure all customers are treated with the utmost care and that all refunds are sent out in a timely manner To that effect, we cancelled Ms [redacted] 's vehicle service contract (Contract # [redacted] ) per her verbal request on June 16, Accordingly, we have sent Ms [redacted] a pro-rated refund check (#***) in amount of $1,517.02.Once again, we apologize for any inconvenience this matter may have caused Ms [redacted] We trust this matter is now closed in respect to Vehicle Services Center and Ms [redacted]

Complaint: [redacted] I am rejecting this response because: Yes, after WEEKS of trying to get in contact with the business I was finally refunded my moneyI was ONLY refunded because I had to get the Revdex.com involvedI never once was able to get my phone calls passed on to the "billing/accounts dept"I would be put on a never ending hold only to have my "hold" hung up onThe "customer service" people you speak with are only in a call center which isn't even at the address of Vehicle ServicesThis company is not trustworthy and is a total scamIt shouldn't even be called a company The Revdex.com should put a stop on Vehicle Services and put them out of businessNo person should have their personal information given to Vehicle Services and they should not be allowed to contact you and offer you their nonexistent serviceRevdex.com - I DO NOT TRUST THAT VEHICLE SERVICES REMOVED MY INFORMATION FROM THEIR DATA SYSTEM

Complaint: [redacted] I am rejecting this response because: I have notified this company on more than one occasion to stop contacting me and that I am on the National do not call list, and have been since the day it was startedThis company and it's numerous agents and different telephone numbers continued to contact me although I asked them repeatedly to stop contacting meI would like these complaints noted in their file with the Revdex.com Sincerely, [redacted] ***

We received notification from your office dated October 18, regarding the above referenced matterPlease be advised that we, Vehicle Services Center, apologize for any inconvenience this matter may have caused Ms [redacted] We have cancelled Ms [redacted] ' vehicle service contract for her Subaru ImprezaAccordingly, Ms [redacted] was refunded all monies paid into the contract, $back to her card ending in on October 27, Once again, we apologize for any inconvenience this matter may have caused Ms [redacted] We trust this matter is now closed in respect to Vehicle Services Center and Ms [redacted]

We received notification from your office dated October 25, regarding the above referenced matterPlease be advised that we, Vehicle Services Center, apologize for any inconvenience this matter may have caused Mr [redacted] Accordingly, Mr [redacted] was refunded the total amount of $via check number [redacted] on November 1, Once again, we apologize for any inconvenience this matter may have caused Mr [redacted] We trust this matter is now closed in respect to Vehicle Services Center and Mr [redacted]

See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Initial Business Response /* (1000, 6, 2016/02/08) */
To whom it may concern:
We received notification from your office dated January 25, regarding the above refereenced matterPlease be advised that we, Vehicle Services Center, apologize for any inconvenience this matter may have caused Mr
***We requested that Mr***'s name and mailing address be removed from our mailing list, with our Marketing DepartmentThe address that we requested be removed from our mailing list as follows:
*** *** ***
Loveland, OH XXXXX
Furthermore, Mr*** should be advised that there are several other selling agents/brokers, who use the same marketing campaigns as our officeWe, Vehicle Services Center, have no associated with those companies and if Mr*** wishes to be removed from their mailing list, we ask that she contact each company to make that request or he may register with the National Do Not Mail List at www.dmachoice.org
Once again, we apologize for any inconvenience this matter may have caused Mr***We, Vehicle Services Center, have always had the intention to operate all of our marketing campaigns in the most ethical matter
Sincerely,
*** R***
Administration

To whom it may concern: To address the unwarranted fictitious claims: BVE Marketing is the name listed on the mailer so transparency of marketing is made aware to the customer- separate entity Omnisure is a separate entity and is the billing provider for Vehicle Service Contracts in our
industry Marathon is the Administrator of the contract- they also are a separate entity from usMarathon only sells in dealerships and through agents (we are an agent) Motor Protection Services is our DBA *All of this is outlined in the contract, and on the recorded callSo I'm unaware how your confusion has come aboutI have attached the contract for a refresh of the information. As you can see, we are not as you claim "the same company" or even related for that matterMost importantly, these are reputable companies with their own EIN numbers and are not scamming consumersOur company doesn't call you, force you to purchase a Protection Plan, or force you to keep one as you cited you successful cancelled on 2/07/17 This is a legitimate product, serviced by reputable companiesFeel free to use the links below for accurate research. This is also an authorized transaction as all of our calls are recorded for compliancyIn terms of the phone number confusion, I apologize it took you so long to reach an agent, that is definitely unacceptableIt's possible and likely that you called Omnisure, Marathon and then had to be transferred to us, the AgentFeel free to personally call me *** *** *** for any concerns, so you can speak to someone ASAP! In terms of the resolution you're seekingWe still have yet to receive the cancellation letter required for a refund as outlined in Tof the contractThe billing statement address differs to the address given from *** because Omnisure is a separate company, located in IllinoisPlease mail the letter to the address given or fax to *** for a speedy refund deliveryHopefully this gives clarity to Mrs*** Sincerely, *** *** Customer Service Manager

Hello and Thanks: Just wanted you to know that your due diligence has settled my complaint regarding: Vehicle Services Center *** *** ** Saint Peters, MO The outfit called me last week and said they were sending me a check for $1,as a refund for dropping the car warranty (because I sold the car) This would not have happened except for your wonderful work that you do for the Public Kudos to you Keep up the great job you are doing This outfit asked if I'd drop my case against them And asked me to notify the Revdex.com to tell them its resolved So I have since I received the check in the mail today Thanks again*** *** ***@hotmail.com ***

Initial Business Response /* (1000, 8, 2015/11/23) */
To Whom It May Concern:
We received notification from your office dated November 3, regarding the above referenced matterPlease be advised that we, Vehicle Services Center, apologize for any inconvenience this matter may have caused
Mr***We requested that Mr***'s name and mailing address be removed from our mailing list, with our Marketing DepartmentThe address that we requested be removed from our mailing list as follows:
(Personal Non-Public Information)
Furthermore, Mr*** should be advised that there are several other selling agents/brokers, who use the same marketing campaigns as our officeWe, Vehicle Services Center, have no associated with those companies and if Mr*** wishes to be removed from their mailing list, we ask that he contact each company to make that request or he may register with the National Do Not Mail List at www.dmachoice.org
Once again, we apologize for any inconvenience this matter may have caused Mr***We, Vehicle Services Center, have always had the intention to operate all of our marketing campaigns in the most ethical matter
Sincerely,
*** R ***
Administration

Initial Business Response /* (1000, 6, 2016/02/16) */
To whom it may concern:
We received notification from your office dated Febgruary 3, regarding the above referenced matterPlease be advised that we, Vehicle Services Center, apologize for any inconvenience this matter may have caused Mr
***We requested that Mr***'s name and mailing address be removed from our mailing list, with our Marketing DepartmentThe address that we requested be removed from our mailing list is as follows:
*** ** *** ***
*** *** FL XXXXX-XXXX
(code No.: ESNXXXXXXX)
Furthermore, Mr*** should be advised that there are several other selling agents/brokers, who use the same marketing campaigns as our officeWe, Vehicle Services Center, have no associated with those companies and if Mr*** wishes to to be removed from their mailing list, we ask that she contact each company to make that request or he may register with the National Do Not Mail List at www.dmachoice.org
Once again, we apologize for any inconvenience this matter may have caused Mr***We, Vehicle Services Center, have always had the intention to operate all of our marketing campaigns in the most ethical matter
Sincerely
*** R***
Initial Consumer Rebuttal /* (2000, 8, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
What choice do I have?

Initial Business Response /* (1000, 6, 2015/08/26) */
We received notification from your office dated August 13, 2015 regarding the above referenced matter. Please be advised that we, Vehicle Services Center, apologize for any inconvenience this matter may have caused Ms. [redacted]. We have...

requested that Ms. [redacted]'s name and mailing address be removed from our mailing list with our Marketing Department. The address that we requested to be removed from our mailing list is as follows: [redacted], NC XXXXX-XXXX.
Furthermore, Ms. [redacted] should be advised that there are several other selling agents/brokers, who use the similar marketing campaigns to that of our office. We, Vehicle Services Center, have no association with those companies and if Ms. [redacted] wishes to be removed from their mailing list, we ask that she contact each company to make that request or she may register it with the National Do Not Mail List at www.dmachoice.org.
Once again, we apologize for any inconvenience this matter may have caused Ms. [redacted]. It is always our intention to operate all of our marketing campaigns in the most ethical manner.

Initial Business Response /* (1000, 8, 2015/09/25) */
We received notification from your office dated August 28, 2015 regarding the above referenced matter. Please be advised that we, Vehicle Services Center, apologize for any inconvenience this matter may have caused Mr. [redacted]. We requested that...

Mr. [redacted]'s name and mailing address be removed from our mailing list, with our Marketing Department. The address that we requested to be removed from our mailing list is as follows:
[redacted]
Millersburg, OH XXXXX-XXXX
Furthermore, Mr. [redacted] should be advised that there are several other selling agents/brokers, who use the same marketing campaigns as our office. We, Vehicle Services Center, have no association with those companies and if Mr. [redacted] wishes to be removed from their mailing list, we ask that he contact each company to make that request or he may register with the National Do Not Mail List at www.dmachoice.org.
Once again, we apologize for any inconvenience this matter may have caused Mr. [redacted].

Complaint: [redacted]
I am rejecting this response because:
Yes, after WEEKS of trying to get in contact with the business I was finally refunded my money. I was ONLY refunded because I had to get the Revdex.com involved. I never once was able to get my phone calls passed on to the "billing/accounts dept". I would be put on a never ending hold only to have my "hold" hung up on. The "customer service" people you speak with are only in a call center which isn't even at the address of Vehicle Services. This company is not trustworthy and is a total scam. It shouldn't even be called a company . The Revdex.com should put a stop on Vehicle Services and put them out of business. No person should have their personal information given to Vehicle Services and they should not be allowed to contact you and offer you their nonexistent service. Revdex.com - I DO NOT TRUST THAT VEHICLE SERVICES REMOVED MY INFORMATION FROM THEIR DATA SYSTEM.

Complaint ID To whom it may concern: In regards to the refund procedure and needing of a cancel letter, I have attached the policy for a frame of reference. The customer did cancel 9/7/16, however failed to follow the procedure for a refund, until we received the letter of cancellation...

12/21/17. I apologize for all the time frames you are citing that you received. We desire to be efficient and concise, and this account appears to be the opposite of those objectives. I have recently assumed the position here and previous management had let a lot of things fall through the cracks, your account unfortunately being one of those examples. I do hope Mr. [redacted] that you accept my sincere apology for the undue delay.  In terms of the coverage and the issues with the mileage- The policy begins at the date of purchase 7/1/2015-hence the effective date and expiration date on the second page cited Contract Registration Page. The policy is effective after the 30 days and 1,000 mile validation period. Your vehicle comes with a 4/50k factory warranty. The factory warranty isn't just mileage based as your stating. The vehicle's factory warranty may have began in 2012 when the vehicle was manufactured because its time OR miles-which ever happen first. This is the responsibility of the purchaser to verify. In no way do we try to hide those details as they are common knowledge and a slight period of double coverage is recommended so there isn't a gap.  In terms of the tire repair and after market parts: Page 3. Section 1 under Administrator Responsibilities clearly cites in bold print, " Covered parts may be replaced depending on availability and at the Administrator discretion with like kind, and quality, used, rebuilt, re manufactured or new parts." Refund check #[redacted] has been mailed as of 3/27/17 in the amount of 556.49. The refund is pro-rated as stated on page 16. The refund is based on the unused time and miles of the coverage. I do understand your postilion with feeling like the refund should be based on 30k miles, but as I stated in the second paragraph, this account was handled compliantly.  The contract is sent in writing within two weeks of purchase so the consumer can review the contract and see if it is to their liking.  If not, they are entitled to a full refund within 60 days of purchasing in the State of Florida. The customer was privy to all of these terms before continuing with the coverage. The coverage is now cancelled and issued a pro-rated refund as the customer cancelled after 60 days. I hope this resolves any concerns, if not please call us at [redacted] Thank you, [redacted] Customer Service Manager

Attached is the refund check and confirmation of customer cashing it!