I am rejecting this response because: Once again , this business has failed to meet their commitments In their previous response, the install date would be no later than 10/but as of today 10/16, there has been absolutely no contact made by the company to arrange for this to be installed It has now been months since I started communications directly with the company to get the carport installed but no success to this point Regards, [redacted]
I am rejecting this response because: It has been more than weeks since I made the initial contact with the company directly It took them more than a week to contact the owner to get confirmation on how to proceed although I was later told they do these types of donation to auctions all the time When I spoke to the general manager weeks ago, I was told that I had been moved up in the scheduling since it had been so long but still have not gotten a date of when they expect to install Basically, was told by the general manager that these "Freebies" that were donated for charitable events were pushed to the bottom of the installation schedule In order for this complaint to be resolved is to get an installation date that they are committed to Regards, [redacted]
In response to the complaint made by [redacted] , Diamond Outdoor of the Carolinas considers all orders a priority and they are all installed in the order in which they are received Instead of contacting our company directly Ms [redacted] was contacting the person that made the donation to a charity event Chris [redacted] is not a sales person at our company He is an installer and the person that donated the carport to the event At the point in which Ms [redacted] did contact our company her order was put into the rotation along with all other orders As soon as Ms [redacted] 's order comes up in our rotation we will install the carport
In response made by our customer, Diamond Outdoor considers all buildings a priorityWe try to handle everything in a timely mannerRepairs or issues with inspections are handled by the sub-contractor that built the structureThe customer had came by our office in July and spoke to the person who handles repairs and at that time the sub-contractor was made aware of the situationWe are under the impression that this matter has already been resolvedOn August 6th the customer contacted our office about the wind rating on his roll up doors and said that was the only information he needed to get the building to pass inspectionThe day after he called our office, he reached out to the company we order our roll up doors from and on August 8th the company emailed in reference to the call that was made by our customerSince this we haven't been in contact with the customerI did try to reach out to the customer today but didn't get a answer
In response to the complaint made by our customer, Diamond Outdoor of the Carolinas considers all buildings a priorityWe try to handle all orders in a timely mannerWe do have a repair form wrote up for the customer and are working with our installer to get this matter taken care of Someone from our office that handles the repairs was in contact with the customer on 8/22/the customer had even sent pictures overWe will keep the customer informed and stay in touch until the repair is completePart of the complaint is the color of the door knob, which they are all the sameAlso colored screws are available at an additional charge to the customer which was not included at the time of purchaseAs for the installer contacting the customer on the day the building was being completed, we collect two balances one before the installer starts which is the remaining balance owed on the material and the second which is the installers pay once they are finishedThey were almost finished with installation and needed to collect the remaining amount which was owed to them
I am rejecting this response because: Once again , this business has failed to meet their commitments In their previous response, the install date would be no later than 10/but as of today 10/16, there has been absolutely no contact made by the company to arrange for this to be installed It has now been months since I started communications directly with the company to get the carport installed but no success to this point Regards, [redacted]
I am rejecting this response because: It has been more than weeks since I made the initial contact with the company directly It took them more than a week to contact the owner to get confirmation on how to proceed although I was later told they do these types of donation to auctions all the time When I spoke to the general manager weeks ago, I was told that I had been moved up in the scheduling since it had been so long but still have not gotten a date of when they expect to install Basically, was told by the general manager that these "Freebies" that were donated for charitable events were pushed to the bottom of the installation schedule In order for this complaint to be resolved is to get an installation date that they are committed to Regards, [redacted]
In response to the complaint made by [redacted] , Diamond Outdoor of the Carolinas considers all orders a priority and they are all installed in the order in which they are received Instead of contacting our company directly Ms [redacted] was contacting the person that made the donation to a charity event Chris [redacted] is not a sales person at our company He is an installer and the person that donated the carport to the event At the point in which Ms [redacted] did contact our company her order was put into the rotation along with all other orders As soon as Ms [redacted] 's order comes up in our rotation we will install the carport
In response made by our customer, Diamond Outdoor considers all buildings a priorityWe try to handle everything in a timely mannerRepairs or issues with inspections are handled by the sub-contractor that built the structureThe customer had came by our office in July and spoke to the person who handles repairs and at that time the sub-contractor was made aware of the situationWe are under the impression that this matter has already been resolvedOn August 6th the customer contacted our office about the wind rating on his roll up doors and said that was the only information he needed to get the building to pass inspectionThe day after he called our office, he reached out to the company we order our roll up doors from and on August 8th the company emailed in reference to the call that was made by our customerSince this we haven't been in contact with the customerI did try to reach out to the customer today but didn't get a answer
This complaint is against diamond outdoor of the carolinas hwy s, Denton, nc Diamond Outdoor of the Carolinas, IncHwy South Denton, NC
In response to the complaint made by our customer, Diamond Outdoor of the Carolinas considers all buildings a priorityWe try to handle all orders in a timely mannerWe do have a repair form wrote up for the customer and are working with our installer to get this matter taken care of Someone from our office that handles the repairs was in contact with the customer on 8/22/the customer had even sent pictures overWe will keep the customer informed and stay in touch until the repair is completePart of the complaint is the color of the door knob, which they are all the sameAlso colored screws are available at an additional charge to the customer which was not included at the time of purchaseAs for the installer contacting the customer on the day the building was being completed, we collect two balances one before the installer starts which is the remaining balance owed on the material and the second which is the installers pay once they are finishedThey were almost finished with installation and needed to collect the remaining amount which was owed to them
Mr [redacted] 's building has been scheduled and built