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Vela Tire Shop

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Vela Tire Shop Reviews (1)

I have received the complaint from Mr. [redacted] & would like to defend ourselves from his accusations against us.  First of all we are the wholesaler for the dealer that he purchased the tires from.   He had...

trouble with a set of tires that he didn't buy from us last year & we helped him out at our store here in [redacted].  The tires that he is referring to are at our location & we intend to turn them in to Toyo, but he is claiming that the tires are out of round.  In order for a tire to be out of round it must be determined within the first 2/32.  He states that he has put over 10,000 miles on his tires which is past the first 2/32's.   The vibration that he was receiving could be caused by many things that the vehicle can do to a tire.  Every manufacture list the causes in their warranty books & I would be glad to get you that information from Toyo.  In situations like Mr. [redacted]'s we have to turn the tire into Toyo so that they can determine if they want to give us the proper credit or not.  I would be more than happy to help every customer that has tire issues, but unfortunately it would destroy us.  I hope I have answered everything to your satisfaction & if you have any questions please feel free to contact me.

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