I have received the complaint from Mr. [redacted] & would like to defend ourselves from his accusations against us. First of all we are the wholesaler for the dealer that he purchased the tires from. He had...
trouble with a set of tires that he didn't buy from us last year & we helped him out at our store here in [redacted]. The tires that he is referring to are at our location & we intend to turn them in to Toyo, but he is claiming that the tires are out of round. In order for a tire to be out of round it must be determined within the first 2/32. He states that he has put over 10,000 miles on his tires which is past the first 2/32's. The vibration that he was receiving could be caused by many things that the vehicle can do to a tire. Every manufacture list the causes in their warranty books & I would be glad to get you that information from Toyo. In situations like Mr. [redacted]'s we have to turn the tire into Toyo so that they can determine if they want to give us the proper credit or not. I would be more than happy to help every customer that has tire issues, but unfortunately it would destroy us. I hope I have answered everything to your satisfaction & if you have any questions please feel free to contact me.
I have received the complaint from Mr. [redacted] & would like to defend ourselves from his accusations against us. First of all we are the wholesaler for the dealer that he purchased the tires from. He had...
trouble with a set of tires that he didn't buy from us last year & we helped him out at our store here in [redacted]. The tires that he is referring to are at our location & we intend to turn them in to Toyo, but he is claiming that the tires are out of round. In order for a tire to be out of round it must be determined within the first 2/32. He states that he has put over 10,000 miles on his tires which is past the first 2/32's. The vibration that he was receiving could be caused by many things that the vehicle can do to a tire. Every manufacture list the causes in their warranty books & I would be glad to get you that information from Toyo. In situations like Mr. [redacted]'s we have to turn the tire into Toyo so that they can determine if they want to give us the proper credit or not. I would be more than happy to help every customer that has tire issues, but unfortunately it would destroy us. I hope I have answered everything to your satisfaction & if you have any questions please feel free to contact me.