Veldos

Review: I was unemployed and unable to pay off my American Express Credit Card bill, so the account was cancelled and sent into collections (Veldos). I recevied multiple harrassing calls from them multiple times a day. After, returning their call, I entered into an agreement to pay $300 a month starting February. The agent expressed to me that I will be done with my payments in July. I talked to the agent a few times, and I made sure to ask that by July, my debt would be paid, and he said yes. Whenever I would call, the agent would say he could offer me a deal like if I paid over a thousand dollars the following week then my debt would be forgiven. I told him I couldn't do that, and agreed upon $300 for 6 months. I am one month away from paying what I thought would be my last payment of $300 to them but now they are saying that it is not true and that I owe more money. They did not honor the agreement that we had. The guy kept saying my final payment is in July, and now all of a sudden they are backtracking. They have my banking information, and I told them to cancel any scheduled payments. I do not know what to do? I have been struggling to pay $300 every month and was looking forward to finally be done with them. Then the manager was extremely rude and he said if I pay $600 by this Friday, then my whole debt would be forgiven. I don't know what to do. I really need help...Thank you for your time and consideration.Desired Settlement: I want a letter to say my debt is paid in full and I would like to hear the audio recordings (our conversations were taped)

Business

Response:

Thank you for bringing Ms. [redacted]’s matter to our attention and providing us the opportunity to

investigate and respond. We have concluded our review of all our interactions with Ms. [redacted] and can confirm that we believe Ms. [redacted] thought her $300 a month payment plan for 6 months was to satisfy a settlement. Ms. [redacted] was offered a settlement on January 21, 2014, February 10, 2014, March 24, 2014, and again on June 24, 2014. Each time we offered Ms.[redacted] a settlement, she was not able to take advantage of the settlement opportunity and opted for monthly payments of $300 and we continued on that plan. Note that the original discussion on February 10, 2014 included an agreement to set up 6 consecutive payments of $300 after which time we would set up additional payments to satisfy the balance.

We appreciate Ms. [redacted]’s efforts to satisfy this account and regret that there is confusion between what Ms. [redacted] believes and what is actually still due. We encourage Ms. [redacted] to contact our office directly to discuss this matter with a supervisor so that they can make arrangements she clearly I understands and agrees with. We are absolutely interested in assisting Ms.[redacted] in her efforts to resolve her account.

If you have any further questions, please call ###-###-#### or my email is [redacted]

Review: I have had American Express account which gotten delinquent. We have had hard time and were not able to take care of it. It (the debt) was sold to a law firm that has tried to collect it and plased a lien on the property. Then they have sold it or forwarded it to [redacted] LLC. Now on March 4th, 2014 we have paid them to settle the account, however they are not giving me proper paperwork to remove the lien. nor they filed release with court. I'm asking for a judgement satisfaction letter that would include the Court Document # as a reference so we can remove the lien ourselves. I have talked to the manager named [redacted]. He had promised to get me a judgement satisfaction letter by April 30th. Now it is May 14th, and ever since I call [redacted] LLC hi is never in, never available. [redacted] is the one who handled settlement had told me that since it has been paid they transferred the account to [redacted] and Associates. I called [redacted], they told me that the account is paid and closed and they can't talk about it at all. they sent me back to American Express. American Express told me that [redacted] LLc is responsible for issuing Satisfaction letter because they got paid. [redacted] is saying they are the collection company on behalf of the American Express, they do not do legal paperwork, they have forwarded the request to satisfy the lien, but they aren't telling where and when. My title Co. escrow officer had checked with the court system: there was nothing filed as of yesterday. The other credit card(that was also delinquent ) we have paid April 30, next day sent us Judgement satisfaction letter and now with the court it is all cleared. So I am being pushed around and no one is taking the responsibility of issuing the satisfaction of judgement. [redacted] has gotten the money and fail to follow through with proper paperwork to release the judgement and remove the lien.Desired Settlement: The Satisfaction of Judgement Letter on company letterhead to include Regular System Document # of Official Records. And A release of judgement filed with court system.

Business

Response:

Thank you for bringing this matter to our attention and providing us the opportunity to investigate and respond. We reached out to the law firm handling Ms. [redacted]'s American EXPRESS account ending in 1006. Attached is a copy of the proof of "satisfaction of judgment” filed May 19, 2014.

We trust this resolves this matter. However, Ms. [redacted] can contact me directly should she wish to discuss this matter further.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you very much! I wish they did this without me having to go through all the extremes!

Regards,