Velocity Fulfillment

Hello, we appologize for any inconvenience. We have had your original submission pulled from archives and reviewed your submission for the proper material being provided to qualify for this offer.  The UPC was not provided with what you sent.  If you still have the box that the cookware...

came in, the UPC is the barcode that is located on the box.  If you could please cut the UPC from the box and send it to us we can qualify your submission.  Also, in an effort to speed this up for you, if you wanted to scan or take a picture of the UPC and attach it to this Revdex.com record we can use the image to get the approval going for you.

All original documents that have been mailed by you are retained in order to review and validate requests such as yours,  the UPC is a requirement in order to qualify for this offer.  We are more than happy to assist you to qualify for the offer. 

Thank you

Hello, your original rebate reward was mailed to you on 4/5/16. And we spoke to you on 3/21/16 with your inquiry to advise that...

your $30 reward had been approved by the sponsor of the offer and was being mailed to you.  We had not heard from you until 6/15 with your complaint about not receiving your reward.  We found your original submission and the purchase date that you state on your complaint is incorrect.  We have gotten approval from the sponsor to replace your original check, number 19601, in the amount of $30.  A stop payment has been placed on this check and a new check has been mailed to the following address: [redacted], check number [redacted] in the amount of $30.
 
Thank you for your patience and have a good day

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have attached scans of both rebates and the receipt.Yes, I have moved.  My correct address is:[redacted]

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hello,We appologize for any inconvenience.  It appears that [redacted] is unable to locate the card number that was tied to your record.  If it would be satisfactory to you we would like to get your problem resolved right away and issue you an expedited check for $100.  If this...

is aceptable to you please let us know and we will get your payment off to you right away.Thank you for your patience

Hello We are looking into your matter and we will require some additional information in order to assist you.  Please provide the specific tracking id and the promotion number for the specific payments in question.  Once we have these we can order you replacement cards.  These...

cards are issued by our Visa provider in the midwest and do not come from our Aiizona facility and we will investigate the use of the card.  Once you have provided the corresponding promotion number and tracking id we will get your replacement cards sent off to you right away.Thank you

Hello,We have completed a review of [redacted]  [redacted] actual submission material and hiscomplaint.  Attached you will find thepromotion terms and conditions that coincide with the offer for the time periodof his purchase and the UPC proof that he submitted.As...

highlighted on the attachment, the terms and conditionsspecifically state that the purchase must be made between 9/1/2014 and9/11/2014, and the submission must be postmarked no later than 10/11/2014. Attached is the receipt that [redacted]  [redacted] provided as well as the envelope thatit arrived in which shows a postmark date of 10/18/2014.  The postmark is clearly outside of therequired postmark per the terms and conditions of the offer as shown on theface of the envelope. The postmark is stamped by the [redacted] at thetime they received the envelope from [redacted].  [redacted]  [redacted]also provided the UPC that was proper for the item that he stated to havepurchased.On 11/8/2014 a notification was mailed to [redacted]advising him that his submission did not qualify due to late postmark.Please note that we can only process what we receive by theconsumer and postmark dates are provided by the [redacted] and are accurate to theday the [redacted] receives the envelope for mailing. This submission was disqualified due to postmark however there isanother error on the submission.  [redacted] provided an invalid copy of the sales receipt as the item on the salesreceipt is not the proper receipt for the promotional offer he is claiming.The promotional offer is for [redacted] 3.0 user, 1 year.  The receipt provided by [redacted] shows thepurchase of three [redacted] USB cables which is not the correct product purchasedto be valid for the offer.Unfortunately, the errors in compliance with the terms andconditions of the offer by [redacted] disqualify him for the offer andtherefore this Revdex.com complaint is not valid and the offer has expired.  If we can be of any further assistance we arehappy to help.Thank you

Velocity would be happy to assist however we will need a bit more information regarding the submission that you are inquiring about. Would you please provide the promotion number for the offer you are claiming as well as the serial number from the motherboard?  The promotion number is...

stated on the offer form in the mailing address line.  Thank you

Hello and thank you for your inquiry.
Your original $50 check was mailed to you at [redacted]...

[redacted], on 8/19/15, check number [redacted] From your inquiry to our customer service center you told us that your check was not received and we sent a replacement check to the same address on 10/13/15, check number [redacted]  We have now sent yet another replacement check to you, check number [redacted] The original check numbers referenced above will have a stop pay placed on them.  We have sent this second replacement check via USPS priority mail with tracking and you should be receiving in the next 3 to 5 business days.Unfortunately we cannot control the delivery reliability of the US Postal Service but if you are having issues with delivery please contact your local USPS representative.
Thank you for your patience and have a great day

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

 Note: I believe I found the original debit Visa card that this business uses to issue the rebates for CBs and CB microphones from Loves Travel Centers and other truck stops. The problem is that it does not identify itself as being a card sent as the rebate for the CB and microphone and the amount preloaded on it. The only name at the top said DAS Rebate!! This company needs to be more clear and include a letter with the Card explaining that this is how it issues rebates. I was clearly expecting a cash rebate in the form of a check that I could deposit into my checking account. I'm not sure if I can use the debit card to pay for my utility bills over the phone, etc.  It said in the letter card attached no ATM or CASH access! I can't even use this card for a gasoline purchase at the pump. I will attempt to use the new card they issue inside a filling station. When I realized they issue the rebate via a prepaid credit card I looked through my junk mail and found it.  But evidently it can no longer be activated. So I will wait for them to send out a replacement card. The card I found said it only contained $20. So apparently two cards were mailed to me. the other one must have been discarded as a credit card offer! I hope they issue one card with the full amount, but if two cards are sent I will use both to purchase gasoline inside the filling station for the amount on each card.

Velocity is the third party processor that documents your submission and provides that information to the Sponsor of the offer for them to make a determination if you met the terms of the offer to qualify.We would like to assist you in your claim however we do need proof of your purchase....

  If you see the attachments you will find what you enclosed in your letter. We pulled your actual submission for review and it consists of the rebate form where you filled in your name and address and it identified the offer that you were submitting for which is the entry form you are referring to.   This is where we retrieved the information to know what the offer was that you were attempting to qualify for.and to enter you as a submision for the offerOn this form that you refer to, step number 2 states that YOU MUST provide the original UPC code from the product packaging.  This is the Bar code that identifies the specific product that you purchased and has to be cut from the box and submitted along with your entry form and receipt.  This is what you failed to provide and we sent you a letter asking you for the UPC in order to qualify for the rebate.Part of the terms and conditions that are required is that the original UPC is provided from the packaging in order to qualify.Since you failed to provide the UPC, the claim was placed on hold and you were sent a notification to provide the UPC.  We are not referring to the form that you provided we specifically need the UPC from the packaging that the item came in.  Which is a bar code on the packaging. There is still time to qualify for the rebate all we need you to do is provide the UPC and meet the terms of the offer.Once you have provided the UPC, you will then qualify for the offer but at this time you have failed to provide all of the proofs of purchase to qualify per the terms and conditions of the offer.Please provide us with the required documentation at your earliest convenience so that we may assist you further.Thank You and have a good day

Thank you for your inquiry,
Here are the details of your dispute that is in error:  on...

2/1 you sent us a fax cover sheet and all pages following were blank, on 2/3 you sent us a fax cover sheet and all pages following were blank.  We can only surmise that you were sending in the sheets facing the wrong way.  Also you left off the part where if you were having difficulty using your fax machine you also had the option of mailing your documents to us.  We receive faxes all day and the fax number, we can assure you, is correct.  The difficulty seems to have been on your end.
Lastly on 2/5 we received yet another fax from you and we did receive it with the correct side of the pages however the information you sent us was for a promotional offer that ended a year ago on 12/6/2014.  Your purchase was made on 11/29/2015, a year after the promotional offer you submitted for had actually ended.  We have scanned images attached to this response to show you what you sent us just in case you have difficulty finding what you had sent us and the form was filled out by you.
We did however decide to pay you for your submission as a token of good faith and for purchasing a product. We do ask however that before you make statements of an offer being a “scam” that you review your own actions prior.  It is your responsibility to provide the proper information per the terms and conditions of the offer in order to qualify for a promotional offer.  If you do not provide the proper documentation then there is nothing that we can do to assist you until you do.
Your tracking id for your $20 reward is [redacted] once the amount is approved it will be mailed to you in approximately 2 weeks assuming the address you provided is current.
Thank you and have a good day

Hello and thank you for your inquiry,
 
We referenced your submissions through our online status tracking portal and it shows your submission for offer [redacted] for the $20 Visa rebate card is tracking number [redacted] and for offer [redacted] for the $15 Visa Rebate...

card is 2[redacted]   Your Revdex.com write up stated a check however the terms of these offers are for you to receive a Visa prepaid card.  We have no record of you calling in to our customer service number where we would have easily been able to assist you with getting your rebate cards reissued through Visa.  We will take your information and reference the cards to see if there has been any activity on the cards and if there has been no activity we will reissue the cards to you at the address you have provided:  [redacted].
 
If you have any further questions or need further assistance please contact us at our toll free customer service number: 1[redacted]

Thank you for your patience and have a good day.

Hello,

As we stated in the original response, We have had your original mailed in submission pulled from archives and reviewed your submission for the proper material being provided to qualify for this offer. The UPC was not provided with what you sent.

If you have a copy of the UPC or any document that shows the UPC we will do everything to assist you but because, as you are aware, the UPC is a requirement for the offer in order to be valid and is a requirement by the sponsor of the offer.

I know you said you sent it however perhaps you thought you included it but it was not part of what you provided to us.

If you still have the box that the cookware came in, the UPC is the barcode that is located on the box.  Could you please take a picture of the location on the box where the UPC was removed?

If you can then submit the picture of the box on the UPC location to this Revdex.com record we will work with the sponsor of the offer to grant an exception if possible.

Velocity is merely the third party administrator for the offer and any requirements to qualify for the offer is strictly enforced by the sponsor of the offer. 

 Thank you

Thank you

Hello,Thank you for providing the required documentation.  As we have already mentioned Velocity is merely the third party processor and any claims and or exceptions to the Sponsor's rules and conditions must be approved by the Sponsor of the offer.  We will submit your request for an exception to the Sponsor to consider.  If the Sponsor decides to deny your claim due to falling outside of the terms and conditions this would be an issue for you to take up with the Sponsor as Velocity does not have the decision making authority.  If the Sponsor makes an exception to the terms and conditions and allows your claim you will receive a check in approximately 4 to 6 weeks.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hello,  please see the attached "other side" of the cardboard rebate form that you are referring to.  As you can see it does not contain the UPC code that you stated was there.  As you are aware the promotion requires the UPC in order to qualify and you have failed to provide it.  The UPC code is a barcode with a 12 digit number that is on the packaging of the item you purchased.  If you are unaware of what the UPC code looks like I have attached an image that will show you as well.The materials that you have provided are not sufficient to qualify and does not provide the items that the offer specifically states you must provide.  If you have the UPC code please provide it.  If you do not have the packaging that contained the UPC code any longer we can still try to help you.  What we would need for you to do is take a picture of the pan front and back and upload them to this record and go to the store where you bought the item and have them provide a note with a name and a nunber stating that you have not returned th item and we canl allow that to replace the UPC requirement.Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if the business do what they have promised. Here is the information the business needs and some other information is in the attachment. Please send these to the business to help to resolve the problem.Tracking Number: [redacted]Rebate Offer: [redacted] - Kensington PowerBolt 1A Direct Charge Car ChargerAmount: $60Tracking Number: 21410924Rebate Offer: 48673 - Rosewill Model RCHD-12007 10 ft. Ultra Slim HDMI Cable w/ RedMere TechnologyAmount: $39.98Tracking Number: [redacted]Rebate Offer: [redacted] - Rosewill Model RCHD-12008 15 ft. Ultra Slim HDMI Cable w/ RedMere TechnologyAmount: $49.98Tracking Number: [redacted]Rebate Offer: [redacted] - Kensington AbsolutePower 1A Direct Charge Wall Charger for iPhone 5 [redacted]Amount: $100

Regards,

Hello,
With regard to your reward claim we have researched your statement and you may reference the attached...

copies of what you claim you submitted.  While the receipt shows that you acquired the two products, the terms and conditions of the offer specifically states that you must also provide the UPC s removed from the product packaging of the items that were purchased and they must be submitted along with the other required documents . This is spelled out clearly in the terms and conditions in order to qualify.  Please note that you did provide the UPC for the ASUS RT – AC88U but you DID NOT provide the UPC for the [redacted] and therefore we could not validate the purchase without the UPC.  Providing the UPC is a specific requirement that you must do in order to qualify for the offer.  This is determined by the Sponsor of the offer.  This requirement has been highlighted on the forms attached that you sent in.You were also sent a letter, mailed to you on 3/14/16, stating that the UPC was missing from your submission and that you failed to provide the proper items to qualify for the reward.   The following address is where it was mailed per your submission address provided:  [redacted]  [redacted]. This letter also gave you an opportunity to provide the missing item prior to the end of the offer in order for us to correct this for you and qualify for the reward.  Six months has passed since you were sent this letter and the offer expired months ago.
Although your statements in your claim were misplaced, Velocity does not establish the terms and conditions for an offer.  The sponsor of the offer determines the requirements and Velocity simply processes per their requirements.  Velocity does not have final say in the qualification and payment of a reward.   The person that you contacted and they stated that even if you had submitted correctly that the rebate timeframe was over was a Newegg representative.

Thank you for your inquiry.
Your rebate in the amount of $5 has been authorized by the...

sponsor of the offer; check number [redacted] is in process of mailing to the following address:  John M[redacted]  [redacted]Velocity is merely the processor of the claim; the sponsor of the offer must release authorization and issue payment on the claim.  Velocity does not control the timing of the approval of your claim by the sponsor.
Again, Velocity is not the sponsor of the offers and did not sell these products to Mr. M[redacted].  Mr. M[redacted] purchased this item from the respective sponsor of the offer and they provide specific terms and conditions that are necessary in order to qualify for the offer and determine the payment on the offer.  Terms and conditions include providing the expectation for approximately when you will receive your claim if it is found to be valid. 
The sponsor has issued payment and you should expect to receive your $5 rebate shortly depending upon the delivery of your Local [redacted].
Thank you for your patience and have a good day