Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
My report to VELUX was done on Tuesday, December 2nd 2014. I'm providing the following proof, showing that Velux only respond to my request on December 8th 2014. I contacted Velux on December 2nd 2014.~~~~Commercial TeamTo me Dec at 8:AMThank you for
choosing VELUX SolutionsVELUX's objective is to delight its customers
by assisting them in a timely and efficient manner. Click on the link
below to access your product information form. Providing us with this
information allows us to diagnose your problem and make the necessary
repairs as quickly and efficiently as possible. If you have trouble
locating any of the required information then you can contact us using
the information below.Product Information link: https://www.veluxsolutions.com/solutions/techsvc.nsf/fTsrsvcreq?OpenFormE-mail: *** Technical Service by Phone: ***With kind regards,VELUX Solutions Customer Service~~~~Additionally, there is no mention of charging $for inspecting the defected productAgain I provided proof that Veluxe demands that customer provide credit card information to be charged the $BEFORE they would accept the warranty claim. This payment violates the warranty provided by Velux because it require customers to provide, and pay before warranty service is being offered. This demand for payment is a violation of Velux own warranty procedure that is documentedAdditionally, the warranty document that Velux provide to customer, which I have attached to the case, do not mention anything about having to pay $125, and the need for customer to provide their credit card information BEFORE Velux provide warranty serviceTo verify that this $charge, you can go to this link (https://www.veluxsolutions.com/solutions/techsvc.nsf/fTsrsvcreq?OpenForm) to submit a warranty claim, the link does not allow customer to submit a claim without FIRST submitting and agreeing to paying $125. The form does not allow you to continue or submit the claim without first providing your credit card information. None of these process or requirement is documented in VELUX's warranty document that I have attached to this case.This is is a bait-and-switch warranty claim process that is not only illegal, but a scheme to defraud customers, and Velux should cease and desist from this deceitful practice.Customers like my self that paid for the product is doing so with the understanding they DO NOT HAVE TO PAY for warranty service. The documentation I have provided proves that VELUX has violated this warranty agreement, by making customer pay before they can get warranty.The following contained PROOF that VELUX only responded to me on December 8th 2014, when it is the own practice to respond withing - business days Additionally, When I called and spoke with the representative about the warranty, she told me that "a representative will contact me in - to - hours to have someone look at the problem". There was no mentioning of taking 10+ Business days to business days to get an inspection done.I have suffered both financial lost due to the fact I have a defective product. The lost is several folds, first, I have to take time out of my work to be available when the technician arrive at my home, and by doing this, I'm loosing income but not able to work.Secondly, the defective skylight is causing my heating system to be on more continuously due to the fact the defective product is allowing the outside environment to penetrate my home. Additionally, I'm suffering from high stress, as dealing with the representative has caused me stress, which is affecting my health, and I'm unable to performing regular task both at work and home, and I was doing prior to dealing with Velux and their representative.In summary, VELUX is conducting a bait-and-switch operation when customer applying for warranty for defective Velux productVelux has caused both financial hardship, and negative affected my emotional and physical well-being by not providing the warranty services as outlined in the terms of their warranty document.I experience the above condition while following the VELUX warrant process, and in dealing with VELUX representative.I'm awaiting a site visit from the Velux Technician on December 12th 2014, at which time, according to VELUX representative, the technician inspect the skylight and perform necessary repair on skylight, and/or make arrangement to replace the product, or portion of the defective product.It is really horrible to see the amount of hardship customer has to go thru to simply get a defective product fixed during this holiday season
Regards,*** ***
The customer was contacted yesterday evening by a manager and our service tech is scheduled for Decbetween 11:AM - 12:PMThe delay has been due to the homeowner not providing the needed information, also the complaint being reported to VELUX is air infiltration no mention of water.I can
update the call after our service tech inspects on Friday, Dec
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The VELUX Service Tech tried to fix the defective product on December 12th 2014. Since this is a defective product, and it was not operating as a new product, I'm request a full refund or a new replacement of the product. I have no confident that the product and/or the company will function in the future, as it is defective.I estimated the defect in the product has caused me about $2,800 in total lost, which include monies lost due to missing work, damages to the internal wall in my home.This estimate does not include emotional distress, and continued stress, and other emotional stress I have suffered from dealing with this company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
My report to VELUX was done on Tuesday, December 2nd 2014. I'm providing the following proof, showing that Velux only respond to my request on December 8th 2014. I contacted Velux on December 2nd 2014.~~~~Commercial TeamTo me Dec at 8:AMThank you for
choosing VELUX SolutionsVELUX's objective is to delight its customers
by assisting them in a timely and efficient manner. Click on the link
below to access your product information form. Providing us with this
information allows us to diagnose your problem and make the necessary
repairs as quickly and efficiently as possible. If you have trouble
locating any of the required information then you can contact us using
the information below.Product Information link: https://www.veluxsolutions.com/solutions/techsvc.nsf/fTsrsvcreq?OpenFormE-mail: *** Technical Service by Phone: ***With kind regards,VELUX Solutions Customer Service~~~~Additionally, there is no mention of charging $for inspecting the defected productAgain I provided proof that Veluxe demands that customer provide credit card information to be charged the $BEFORE they would accept the warranty claim. This payment violates the warranty provided by Velux because it require customers to provide, and pay before warranty service is being offered. This demand for payment is a violation of Velux own warranty procedure that is documentedAdditionally, the warranty document that Velux provide to customer, which I have attached to the case, do not mention anything about having to pay $125, and the need for customer to provide their credit card information BEFORE Velux provide warranty serviceTo verify that this $charge, you can go to this link (https://www.veluxsolutions.com/solutions/techsvc.nsf/fTsrsvcreq?OpenForm) to submit a warranty claim, the link does not allow customer to submit a claim without FIRST submitting and agreeing to paying $125. The form does not allow you to continue or submit the claim without first providing your credit card information. None of these process or requirement is documented in VELUX's warranty document that I have attached to this case.This is is a bait-and-switch warranty claim process that is not only illegal, but a scheme to defraud customers, and Velux should cease and desist from this deceitful practice.Customers like my self that paid for the product is doing so with the understanding they DO NOT HAVE TO PAY for warranty service. The documentation I have provided proves that VELUX has violated this warranty agreement, by making customer pay before they can get warranty.The following contained PROOF that VELUX only responded to me on December 8th 2014, when it is the own practice to respond withing - business days Additionally, When I called and spoke with the representative about the warranty, she told me that "a representative will contact me in - to - hours to have someone look at the problem". There was no mentioning of taking 10+ Business days to business days to get an inspection done.I have suffered both financial lost due to the fact I have a defective product. The lost is several folds, first, I have to take time out of my work to be available when the technician arrive at my home, and by doing this, I'm loosing income but not able to work.Secondly, the defective skylight is causing my heating system to be on more continuously due to the fact the defective product is allowing the outside environment to penetrate my home. Additionally, I'm suffering from high stress, as dealing with the representative has caused me stress, which is affecting my health, and I'm unable to performing regular task both at work and home, and I was doing prior to dealing with Velux and their representative.In summary, VELUX is conducting a bait-and-switch operation when customer applying for warranty for defective Velux productVelux has caused both financial hardship, and negative affected my emotional and physical well-being by not providing the warranty services as outlined in the terms of their warranty document.I experience the above condition while following the VELUX warrant process, and in dealing with VELUX representative.I'm awaiting a site visit from the Velux Technician on December 12th 2014, at which time, according to VELUX representative, the technician inspect the skylight and perform necessary repair on skylight, and/or make arrangement to replace the product, or portion of the defective product.It is really horrible to see the amount of hardship customer has to go thru to simply get a defective product fixed during this holiday season
Regards,*** ***
The customer was contacted yesterday evening by a manager and our service tech is scheduled for Decbetween 11:AM - 12:PMThe delay has been due to the homeowner not providing the needed information, also the complaint being reported to VELUX is air infiltration no mention of water.I can
update the call after our service tech inspects on Friday, Dec
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The VELUX Service Tech tried to fix the defective product on December 12th 2014. Since this is a defective product, and it was not operating as a new product, I'm request a full refund or a new replacement of the product. I have no confident that the product and/or the company will function in the future, as it is defective.I estimated the defect in the product has caused me about $2,800 in total lost, which include monies lost due to missing work, damages to the internal wall in my home.This estimate does not include emotional distress, and continued stress, and other emotional stress I have suffered from dealing with this company.
Regards,
[redacted]