*** *** purchased (5) N2GO Vending machines and (1) side entree from Vend Tech
International on August 28, Her Purchase Agreement included a full range of services andsupport including a 3-year warranty on equipment, technical assistance from Seaga Manufacturing,the machine
manufacturer, Airvend credit and debit card processing services, a complimentarywebsite, corporate identity kit, locating services and othersA copy of the Terms and Conditions ofher purchase is attached for your referenceWhile there are many services and a good deal ofsupport provided by Vend Tech to assist in the launch of a new business, *** is an independentbusiness owner who is responsible for her own success
The Locating Program included in ***'s purchase entitled her to appointments that were prearrangedby a call team for each of her (5) machinesOne appointment is allowed for each of the(5)Once an appointment is arranged it was her responsibility to contact the business and markether vending servicesWe have worked extensively with *** in setting appointmentsWhen sheexperienced difficulty locating her equipment on the program A, In-House Locating Services that sheoriginally subscribed to, she was elevated at no charge to a more structured locating programfacilitated by a locating representative that assists in setting appointments and securing thelocation*** has received many appointments that meet the criteria outlined in the Terms andConditionsUnfortunately, she has been unable to be available for some appointments and has setparameters for the locations she will only consider that are outside of the program criteriaPleaserefer to the accompanying e-mail correspondence between *** and the Locating Director, TamiR***.Vend Tech has requested the cooperation of *** in the locating effortThere have beenoccasions when she has used inappropriate language with Vend Tech staff and affiliates, which wecannot condoneIt was most recently mentioned to her by Tami R*** that Vend Tech highly desiresto assist her in the completion of locating her remaining machines, but cannot help without herwillingness to communicate and work cooperativelyVend Tech uses best practices in the locatingprocessHer account is still enlisted in the locating program and will continue to be worked underthe criteria established.In regard to machine issues *** may have experienced, Vend Tech and Seaga Manufacturingfully back the warranty on the equipment and in doing so provide parts and technical assistancewhen needed at no charge to the operatorAny issues that may arise in the operation of theequipment can be resolved by contacting the Technical Group at SeagaThe guarantee on theequipment goes so far as to say that if an issue cannot be resolved the machine will be replacedWewill do everything possible to assure that the vending equipment is working properly and that thecorrect techniques are being exercised in the operation methods.The method of payment *** chose to consummate the purchase of her vending business includednumerous credit card transactionsThe credit card companies involved fully disclose the financialterms and conditions of the purchase*** chose to utilize this form of payment with advanceknowledge of the financial responsibility that was involvedVend Tech does not offer financialarrangements except those that are provided by third party financiers.In summary, Vend Tech wishes to assist *** in resolving any issues and concerns expressed inher complaintThe Company has been in business for nearly years and prides itself in providingquality equipment and the service and support that brings opportunities for successful businessoperation to our operatorsWe will continue to work with *** to place her last machines andprovide technical support for any machine issues that currently need attention or that occur in thefuture
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: ***
I am rejecting this response because they are not being honestThe biggest lie is that we refused to work with Tami R***We worked with her for months and we met with all the contacts her team provided us withLike I mentioned in my original complaint, most were not genuinely interested, and none but one resulted in a machine placementIt happened months after the meeting, and like other locations that they found, it was catastrophic, barely generating $per week in salesThe problem is that their criteria is low, but their assessment of a location is very subjective tooWe did suggest finding us locations with at least employees, because our one decent location had about that many and made it possible for us to make a little profitBy the way, of the locations that we did “accept”, only one was worth it, others had the business provide their employees free drinks, and brought in a big competitor just a few weeks after we got in. A company like Vend Tech, using their locating service to sell their machines, should make sure that they provide their customers (us) profitable locations, especially when charging $per placementThey should ensure that said locations really do meet the criteria, to ensure their clients (us) have no surpriseThey should also live up to their word of “working with us”We would be weeks without any contact from Tami’s teamWe would have to chase them to get more leadsThis said, we made every effort to offer our customers the best service possible, all at a loss to usAs for “giving up in the first year”, based on the one good location we had, we quickly realized that even if we had all machines performing the same, it wasn’t generating enough revenue to justify our time, we had to make a decision, and we didRegarding AirVend and Workshop, they may be a separate entity than Vend Tech, but it doesn’t prevent them from using their benefits to push the sales of their machinesBoth work hand in hand, and the year agreement was kept in the fine print, it was never disclosed. Lastly, I know that many operators that launched their business when we did are also struggling or out of businessI’m sure that some have better results than us, but saying that 95% are successful is pushing it
Sincerely,
*** ***
Complaint: ***I am rejecting this response because I find it truly incredible that MsB*** has resorted to stating complete falsehoods rather than work with me so this matter can be resolved.
I never had a conversation with MrJeff M*** in regard to storing any of my machines at excessive temperaturesThis is a lie! Vend Tech shipped my machines to a storage facility of their choice (Interwest Shipping, Reno NV) in the middle of the winter, on February 19,
Next, one vending machine was shipped directly from storage to my residence on March 17th It broke down shortly thereafterMy second machine was delivered to a Reno based company, EP Minerals Reno NV on June 24, directly from storageIt never worked properly even after spending hours on the phone with *** and replacing several major components
Neither Jeff M*** nor Scott J*** were able to provide corrective assistance and Vend Tech does not send Representatives to FIX their defective machines.This whole conversation about storage of machines at excessive temperatures is merely a clever distraction in an attempt to divert focus off of the true issueThe vending machines I purchased, produced by *** Manufacturing and sold by Vend Tech International are riddled with manufacturing defects!
Sincerely,*** ***
Vend Tech is very sorry for any inconvenience experienced by Mr. and Mrs. [redacted]. If desired, the Company will replace all of their equipment. Otherwise, Company will send a technician to their home or any sites where they have equipment located to give any personal attention to them and their equipment that may be required.
The [redacted]'s machines are within 100% warranty. Any parts that are needed will be provided. Ongoing technical assistance from [redacted] Manufacturing will continue to be provided.
If Mr. [redacted] feels there has been miscommunication, we sincerely apologize. Vend Tech wishes to regain the [redacted]'s trust and maintain an amicable relationship with them. The company has tried to reach out to them without response. Every effort will be made to bring satisfaction to them.
We were going to pay and have a person go out and locate her machine. The consumer hasn't made up her mind whether she wants it or not, and requested that [redacted] only communicate with her via email, not by phone. We are awaiting a decision by the consumer.
Revdex.com ResponseRE: [redacted] and [redacted]Vend Tech International is in receipt of the Revdex.com notification dated 8-24-16. The [redacted]’s are valued [redacted]vending operators with whom we desire to reach resolution. Company regrets that they have not respondedto communication directed to them by our...
office and have taken this measure.Vend Tech fully stands behind the equipment and services that have been outlined in the [redacted]’s PurchaseAgreement for five vending machines, one entrée and one E-shot machine signed on October 19, 2015, and paidin full on January 20, 2016. The equipment was provided to them as designated in the Purchase Agreement andTerms and Conditions of their contract. It arrived at a storage facility under White Glove Shipping and Storage intheir geographic area on February 19, 2016. They have had their equipment exactly six months.The [redacted]’s equipment has a 3-yr warranty for any mechanical issues that may arise. The machine technicalassistance is provided by the the manufacturer of the equipment, [redacted] Manufacturing and is under themanufacturer’s warranty for the first year of the 3-year warranty. Scott J[redacted] is the technical manager.Service notes have been reviewed and it is noted that [redacted] has provided parts and assistance to cover anyissues that were reported.If any parts are still required as noted in Mr. [redacted]’s report, they will certainly be sent. He has not followed upin person with our customer support group to advise they were still needed.In one conversation the [redacted]’s undertook with Jeff M[redacted], a factory technician, on Wednesday, June 29th,[redacted] told Jeff the machine he was having issues with was stored in an area where it was very hot. [redacted] said itwas probably 240 degrees which may have been an overstatement. However, the tech group was alarmed bythis as the machines are supposed to be kept in a climate controlled area between 65 and 85 degrees. Thecommunication I received on June 29th is the last received from the tech group. If in fact any machine is storedin an area of that temperature, it would void the warranty.From the Company’s perspective the manufacturer, [redacted] Manufacturing, was able to advise [redacted] on solutionsfor any issue that he communicated about. It does not appear that the [redacted]’s have given their new vendingbusiness an adequate amount of time to become well established. They gave up after only four or five months.Due to the short time they have owned and operated their business, the decision to disengage is deemedpremature.Vend Tech will gladly have a qualified representative come to their home or on-site where they have amachine(s) and review the equipment and operation techniques with them to ensure that everything is workingas engineered. From what I am seeing there isn’t anything that is too serious or cannot be resolved. VendTech will provide parts and technical assistance for any and all machines that the [redacted]’s deem to have issues.If it is determined any of the machines are faulty, they will be replaced with new equipment.Vend Tech has invested in and prepared the [redacted]s with education in the way of a training workshop which theyattended in Idaho Falls, Idaho, November 5-7, 2015. They were provided with a business start-up packageincluding a website, business cards, locating assistance, access to the AVlive technology for debit and credit cardprocessing along with a sales and inventory management program.The Company’s commitment to them remains fully in place with 100% warranty and support. However, there isnot an option for refund. The contract they signed on October 19, 2015 specifically states there is no buy-backarrangement of any nature.Vend Tech looks forward to maintaining a positive and professional business relationship with the [redacted]s andwill do everything within the scope of our services to assist them.Best regards,Connie B[redacted]Vend Tech InternationalOperator Relations[redacted]CBEnclosurecc: Randy ** F[redacted], President and CEO Amy A[redacted], Executive Vice President
Complaint: [redacted]I am rejecting this response because: I am not happy with their suggestion. I only requested that our correspondence be in writing because in my dealings with Ray S[redacted], he made many promises that were only made over the phone. If the business had been just half of what Ray had promised, I would never have made the complaint. I was taken advantage of and misled. Because of this I don't want to continue sinking more money in to it. I am out of pocket over $15,000 and hours upon hours of time invested.
My suggestion was that Ray drive down (about an hour away), pick up the machines and refund my money. The machines are practically new and the company could easily resell and recoup their money. Or ---- Ray could keep the machines and make all that money he promised I would make with them.
I appreciate [redacted]'s offer to help, but that would not solve the problem. From what I understand, he was unaware of my dissatisfaction before receiving this complaint, but at least now he is and this hopefully will not happen to someone else in the future.Sincerely,[redacted]
2017 ...⇄ Revdex.com P O Box 1000 DuPont, WA 98327 RE: [redacted] Reference #[redacted] Dear Sirs, Regarding the [redacted] Revdex.com case referenced above, purchaser entered into a Purchase Agreement with Vend Tech International for (10) N2G 4000 vending machines and (2) side entrees on May 25, 2016. Purchase also included On-Site Locating Services for (10) machines for $700 each in the amount of $7,000 along with various other service and support elements. The Terms and Conditions of subject Purchase Agreement and applicable disclosures bears signature on February 14, 2016. Mr. [redacted] is correct in his comments that (3) of the (10) machines arrived with shipping damage. The machines were delivered to his home by the trucking company. Vend Tech arranged for the (3) machines to be picked up and returned to the factory for full replacement. The machines are under factory warranty by Seaga Manufacturing, the manufacturer for one full year from the date of shipment from the factory. This is a business that requires full dedication. Mr. [redacted] has evidently sold his machines at a discretionary loss and given up within one year of his purchase. Like all new businesses, it takes effort and time to develop the recurring revenue necessary to maintain a regular income. It is not a get rich quick operation and is disclosed as such. [redacted] was refunded $4,900 for locating fees on (7) vending machines due to his dissatisfaction with the criteria established in the Vend Tech locating program which is locations with foot traffic of 50 people per day. [redacted] wrote on August 26, 2016 that he preferred locations with foot traffic of 100 people per day. Our program is clearly defined in the preliminary information signed at inception and is not adjustable. The locator found 3 locations that were acceptable to [redacted] which he confirmed. Tami R[redacted], Locating Director, provided the opportunity for [redacted] to receive additional appointments for locations. She confirms that he turned down her offer, deciding instead to voluntarily close their business. Airvend at 365 Smarshop is a completely separate entity from Vend Tech. 365 Smartshop provides credit and debit card processing services. Any cancellation fees that they may have are disclosed in the agreement signed by [redacted] which does not involve Vend Tech. The sales and inventory management system provided by Airvend is an excellent tool to track sales and inventory if used properly. We regret that [redacted] did not find this useful. The original agreement signed by [redacted] indicates there is no buyback option or security of investment which would serve to protect buyer from loss of any purchases or payment. Sales may be substituted but not refunded. All Sales are Final.Vend Tech has many very successful vending operators running their independently owned vending enterprises. They have succeeded by working hard to establish long term locations and relationships with business decision makers and did not give up in the first year of business. While we sympathize with any investment loss incurred by Mr. [redacted], there is no provision for refund. Copies of file documentation are available by request.
We were very surprised to hear about these problems. This is the first correspondence we have ad regarding the issues raised. Mr. [redacted] has refused to utilize his warranty regarding the coin mechanisms. I have spoken to Mr. [redacted] and we are in the process of finding a mutual...
agreement to fully satisfy the client. We see many areas where Mr. [redacted] has not performed the necessary tasks needed for success, but want to help him the best that we can. He was originally asking for unreasonable terms but we are coming together on a resolution.
I have full confidence that we will have a full resolution very soon and will update you asap.
Yesterday 8-9-16 Mr. [redacted] and I reached a mutually satisfactory agreement. He assured me he would be contacting you to let you know of his satisfaction.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if Vend Tech replaces all of my vending machine equipment with brand new, never used vending machines, still in their original packing as indicated in their response.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because:
I did hear back from [redacted] at the company and we are in discussion. However everything I said in my complaint was accurate so am waiting to see if we can come to some agreement to resolve. In reply to his email to you below, the company had not assisted me many many times. Ray was not available to me and did not reply to my emails. I prefer communication by email so that I have something in writing but Ray would only discuss over the phone. I did think I had a good relationship with Ray, but that ended after I made my purchase.
Ray knew that I was moving and assured me it would not be a problem (which it did turn out to be). I moved just a few months after receiving the machines and I should have known better than to buy ANY business before making a move to a new city. Ray gave me a lot of assurances that put my mind at ease, so I made the purchase anyway.
I did not hire anyone to help me but my friend offered to help until I could decide what I was going to do. She is no longer able to help me so I am having another friend help me out and move the rest of the machines to my storage unit. I did not come after the company because I was suddenly unhappy. I was unhappy from the very first month and made that clear to Ray. I was simply trying to make my situation known so others would not make the same mistake.
I don't know much about the management of vend tech (parent company)but I was simply trying to notify anyone that might be doing business with Ray or with the company to contact me first. Then at least they could go in to the situations knowing all the facts. Mr. [redacted] did assure me that he was totally unaware of this problem and would see that it was taken care of. I hope we can come to some agreement and that they will make changes to their 'selling style'
Mr. [redacted] and I plan to have another discussion next week and I will update after.
Ms. [redacted] has ran her business for a year which during that time we have assisted her many, many times I have not received assistance many many times. Both our office staff and Ray have been available for her and responded in a timely fashion (as we do with all of our clients) each time. Ray was very disappointed to hear about this complaint because they had a very good relationship. Ms. [redacted] informed us on the 11th of this month that she had moved from the town where her business is set up. She hired a friend to run it in her absence. She told Ray (in an email I can forward to you) that her employee or friend no longer would take care of her vending route for her. She asked if we could assist her in selling her business. We told her we could assist her in setting the machines up in her new town or give her pointers on how to sell her current business. This is the only thing we have heard from her since that time. It sounds like she does not want to move or sell her business, so she is coming after us. I have left her a message and have not heard back from her yet.
We have fulfilled all of our responsibilities that we are obligated to perform on Ms. [redacted]'s behalf. We are still willing to assist her in setting up her business in her new town, but feel that is is not our responsibility to refund her investment money when she is not running the business and has moved on in her life. She should either sell the business, hire someone else to run it, or move it to the area where she lives and run it herself.
We request that you deny this complaint, where there is no basis for any misdeeds on our part.
Sincerely,[redacted]
Ms. [redacted] has ran her business for a year which during that time we have assisted her many, many times. Both our office staff and Ray have been available for her and responded in a timely fashion (as we do with all of our...
clients) each time. Ray was very disappointed to hear about this complaint because they had a very good relationship. Ms. [redacted] informed us on the 11th of this month that she had moved from the town where her business is set up. She hired a friend to run it in her absence. She told Ray (in an email I can forward to you) that her employee or friend no longer would take care of her vending route for her. She asked if we could assist her in selling her business. We told her we could assist her in setting the machines up in her new town or give her pointers on how to sell her current business. This is the only thing we have heard from her since that time. It sounds like she does not want to move or sell her business, so she is coming after us. I have left her a message and have not heard back from her yet.
We have fulfilled all of our responsibilities that we are obligated to perform on Ms. [redacted]'s behalf. We are still willing to assist her in setting up her business in her new town, but feel that is is not our responsibility to refund her investment money when she is not running the business and has moved on in her life. She should either sell the business, hire someone else to run it, or move it to the area where she lives and run it herself.
We request that you deny this complaint, where there is no basis for any misdeeds on our part.
*** *** purchased (5) N2GO Vending machines and (1) side entree from Vend Tech
International on August 28, Her Purchase Agreement included a full range of services andsupport including a 3-year warranty on equipment, technical assistance from Seaga Manufacturing,the machine
manufacturer, Airvend credit and debit card processing services, a complimentarywebsite, corporate identity kit, locating services and othersA copy of the Terms and Conditions ofher purchase is attached for your referenceWhile there are many services and a good deal ofsupport provided by Vend Tech to assist in the launch of a new business, *** is an independentbusiness owner who is responsible for her own success
The Locating Program included in ***'s purchase entitled her to appointments that were prearrangedby a call team for each of her (5) machinesOne appointment is allowed for each of the(5)Once an appointment is arranged it was her responsibility to contact the business and markether vending servicesWe have worked extensively with *** in setting appointmentsWhen sheexperienced difficulty locating her equipment on the program A, In-House Locating Services that sheoriginally subscribed to, she was elevated at no charge to a more structured locating programfacilitated by a locating representative that assists in setting appointments and securing thelocation*** has received many appointments that meet the criteria outlined in the Terms andConditionsUnfortunately, she has been unable to be available for some appointments and has setparameters for the locations she will only consider that are outside of the program criteriaPleaserefer to the accompanying e-mail correspondence between *** and the Locating Director, TamiR***.Vend Tech has requested the cooperation of *** in the locating effortThere have beenoccasions when she has used inappropriate language with Vend Tech staff and affiliates, which wecannot condoneIt was most recently mentioned to her by Tami R*** that Vend Tech highly desiresto assist her in the completion of locating her remaining machines, but cannot help without herwillingness to communicate and work cooperativelyVend Tech uses best practices in the locatingprocessHer account is still enlisted in the locating program and will continue to be worked underthe criteria established.In regard to machine issues *** may have experienced, Vend Tech and Seaga Manufacturingfully back the warranty on the equipment and in doing so provide parts and technical assistancewhen needed at no charge to the operatorAny issues that may arise in the operation of theequipment can be resolved by contacting the Technical Group at SeagaThe guarantee on theequipment goes so far as to say that if an issue cannot be resolved the machine will be replacedWewill do everything possible to assure that the vending equipment is working properly and that thecorrect techniques are being exercised in the operation methods.The method of payment *** chose to consummate the purchase of her vending business includednumerous credit card transactionsThe credit card companies involved fully disclose the financialterms and conditions of the purchase*** chose to utilize this form of payment with advanceknowledge of the financial responsibility that was involvedVend Tech does not offer financialarrangements except those that are provided by third party financiers.In summary, Vend Tech wishes to assist *** in resolving any issues and concerns expressed inher complaintThe Company has been in business for nearly years and prides itself in providingquality equipment and the service and support that brings opportunities for successful businessoperation to our operatorsWe will continue to work with *** to place her last machines andprovide technical support for any machine issues that currently need attention or that occur in thefuture
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: ***
I am rejecting this response because they are not being honestThe biggest lie is that we refused to work with Tami R***We worked with her for months and we met with all the contacts her team provided us withLike I mentioned in my original complaint, most were not genuinely interested, and none but one resulted in a machine placementIt happened months after the meeting, and like other locations that they found, it was catastrophic, barely generating $per week in salesThe problem is that their criteria is low, but their assessment of a location is very subjective tooWe did suggest finding us locations with at least employees, because our one decent location had about that many and made it possible for us to make a little profitBy the way, of the locations that we did “accept”, only one was worth it, others had the business provide their employees free drinks, and brought in a big competitor just a few weeks after we got in. A company like Vend Tech, using their locating service to sell their machines, should make sure that they provide their customers (us) profitable locations, especially when charging $per placementThey should ensure that said locations really do meet the criteria, to ensure their clients (us) have no surpriseThey should also live up to their word of “working with us”We would be weeks without any contact from Tami’s teamWe would have to chase them to get more leadsThis said, we made every effort to offer our customers the best service possible, all at a loss to usAs for “giving up in the first year”, based on the one good location we had, we quickly realized that even if we had all machines performing the same, it wasn’t generating enough revenue to justify our time, we had to make a decision, and we didRegarding AirVend and Workshop, they may be a separate entity than Vend Tech, but it doesn’t prevent them from using their benefits to push the sales of their machinesBoth work hand in hand, and the year agreement was kept in the fine print, it was never disclosed. Lastly, I know that many operators that launched their business when we did are also struggling or out of businessI’m sure that some have better results than us, but saying that 95% are successful is pushing it
Sincerely,
*** ***
Complaint: ***I am rejecting this response because:Sincerely,*** ***
Complaint: ***I am rejecting this response because I find it truly incredible that MsB*** has resorted to stating complete falsehoods rather than work with me so this matter can be resolved.
I never had a conversation with MrJeff M*** in regard to storing any of my machines at excessive temperaturesThis is a lie! Vend Tech shipped my machines to a storage facility of their choice (Interwest Shipping, Reno NV) in the middle of the winter, on February 19,
Next, one vending machine was shipped directly from storage to my residence on March 17th It broke down shortly thereafterMy second machine was delivered to a Reno based company, EP Minerals Reno NV on June 24, directly from storageIt never worked properly even after spending hours on the phone with *** and replacing several major components
Neither Jeff M*** nor Scott J*** were able to provide corrective assistance and Vend Tech does not send Representatives to FIX their defective machines.This whole conversation about storage of machines at excessive temperatures is merely a clever distraction in an attempt to divert focus off of the true issueThe vending machines I purchased, produced by *** Manufacturing and sold by Vend Tech International are riddled with manufacturing defects!
Sincerely,*** ***
Vend Tech is very sorry for any inconvenience experienced by Mr. and Mrs. [redacted]. If desired, the Company will replace all of their equipment. Otherwise, Company will send a technician to their home or any sites where they have equipment located to give any personal attention to them and their equipment that may be required.
The [redacted]'s machines are within 100% warranty. Any parts that are needed will be provided. Ongoing technical assistance from [redacted] Manufacturing will continue to be provided.
If Mr. [redacted] feels there has been miscommunication, we sincerely apologize. Vend Tech wishes to regain the [redacted]'s trust and maintain an amicable relationship with them. The company has tried to reach out to them without response. Every effort will be made to bring satisfaction to them.
We were going to pay and have a person go out and locate her machine. The consumer hasn't made up her mind whether she wants it or not, and requested that [redacted] only communicate with her via email, not by phone. We are awaiting a decision by the consumer.
Revdex.com ResponseRE: [redacted] and [redacted]Vend Tech International is in receipt of the Revdex.com notification dated 8-24-16. The [redacted]’s are valued [redacted]vending operators with whom we desire to reach resolution. Company regrets that they have not respondedto communication directed to them by our...
office and have taken this measure.Vend Tech fully stands behind the equipment and services that have been outlined in the [redacted]’s PurchaseAgreement for five vending machines, one entrée and one E-shot machine signed on October 19, 2015, and paidin full on January 20, 2016. The equipment was provided to them as designated in the Purchase Agreement andTerms and Conditions of their contract. It arrived at a storage facility under White Glove Shipping and Storage intheir geographic area on February 19, 2016. They have had their equipment exactly six months.The [redacted]’s equipment has a 3-yr warranty for any mechanical issues that may arise. The machine technicalassistance is provided by the the manufacturer of the equipment, [redacted] Manufacturing and is under themanufacturer’s warranty for the first year of the 3-year warranty. Scott J[redacted] is the technical manager.Service notes have been reviewed and it is noted that [redacted] has provided parts and assistance to cover anyissues that were reported.If any parts are still required as noted in Mr. [redacted]’s report, they will certainly be sent. He has not followed upin person with our customer support group to advise they were still needed.In one conversation the [redacted]’s undertook with Jeff M[redacted], a factory technician, on Wednesday, June 29th,[redacted] told Jeff the machine he was having issues with was stored in an area where it was very hot. [redacted] said itwas probably 240 degrees which may have been an overstatement. However, the tech group was alarmed bythis as the machines are supposed to be kept in a climate controlled area between 65 and 85 degrees. Thecommunication I received on June 29th is the last received from the tech group. If in fact any machine is storedin an area of that temperature, it would void the warranty.From the Company’s perspective the manufacturer, [redacted] Manufacturing, was able to advise [redacted] on solutionsfor any issue that he communicated about. It does not appear that the [redacted]’s have given their new vendingbusiness an adequate amount of time to become well established. They gave up after only four or five months.Due to the short time they have owned and operated their business, the decision to disengage is deemedpremature.Vend Tech will gladly have a qualified representative come to their home or on-site where they have amachine(s) and review the equipment and operation techniques with them to ensure that everything is workingas engineered. From what I am seeing there isn’t anything that is too serious or cannot be resolved. VendTech will provide parts and technical assistance for any and all machines that the [redacted]’s deem to have issues.If it is determined any of the machines are faulty, they will be replaced with new equipment.Vend Tech has invested in and prepared the [redacted]s with education in the way of a training workshop which theyattended in Idaho Falls, Idaho, November 5-7, 2015. They were provided with a business start-up packageincluding a website, business cards, locating assistance, access to the AVlive technology for debit and credit cardprocessing along with a sales and inventory management program.The Company’s commitment to them remains fully in place with 100% warranty and support. However, there isnot an option for refund. The contract they signed on October 19, 2015 specifically states there is no buy-backarrangement of any nature.Vend Tech looks forward to maintaining a positive and professional business relationship with the [redacted]s andwill do everything within the scope of our services to assist them.Best regards,Connie B[redacted]Vend Tech InternationalOperator Relations[redacted]CBEnclosurecc: Randy ** F[redacted], President and CEO Amy A[redacted], Executive Vice President
Complaint: [redacted]I am rejecting this response because: I am not happy with their suggestion. I only requested that our correspondence be in writing because in my dealings with Ray S[redacted], he made many promises that were only made over the phone. If the business had been just half of what Ray had promised, I would never have made the complaint. I was taken advantage of and misled. Because of this I don't want to continue sinking more money in to it. I am out of pocket over $15,000 and hours upon hours of time invested.
My suggestion was that Ray drive down (about an hour away), pick up the machines and refund my money. The machines are practically new and the company could easily resell and recoup their money. Or ---- Ray could keep the machines and make all that money he promised I would make with them.
I appreciate [redacted]'s offer to help, but that would not solve the problem. From what I understand, he was unaware of my dissatisfaction before receiving this complaint, but at least now he is and this hopefully will not happen to someone else in the future.Sincerely,[redacted]
July 14,...
2017 ...⇄ Revdex.com P O Box 1000 DuPont, WA 98327 RE: [redacted] Reference #[redacted] Dear Sirs, Regarding the [redacted] Revdex.com case referenced above, purchaser entered into a Purchase Agreement with Vend Tech International for (10) N2G 4000 vending machines and (2) side entrees on May 25, 2016. Purchase also included On-Site Locating Services for (10) machines for $700 each in the amount of $7,000 along with various other service and support elements. The Terms and Conditions of subject Purchase Agreement and applicable disclosures bears signature on February 14, 2016. Mr. [redacted] is correct in his comments that (3) of the (10) machines arrived with shipping damage. The machines were delivered to his home by the trucking company. Vend Tech arranged for the (3) machines to be picked up and returned to the factory for full replacement. The machines are under factory warranty by Seaga Manufacturing, the manufacturer for one full year from the date of shipment from the factory. This is a business that requires full dedication. Mr. [redacted] has evidently sold his machines at a discretionary loss and given up within one year of his purchase. Like all new businesses, it takes effort and time to develop the recurring revenue necessary to maintain a regular income. It is not a get rich quick operation and is disclosed as such. [redacted] was refunded $4,900 for locating fees on (7) vending machines due to his dissatisfaction with the criteria established in the Vend Tech locating program which is locations with foot traffic of 50 people per day. [redacted] wrote on August 26, 2016 that he preferred locations with foot traffic of 100 people per day. Our program is clearly defined in the preliminary information signed at inception and is not adjustable. The locator found 3 locations that were acceptable to [redacted] which he confirmed. Tami R[redacted], Locating Director, provided the opportunity for [redacted] to receive additional appointments for locations. She confirms that he turned down her offer, deciding instead to voluntarily close their business. Airvend at 365 Smarshop is a completely separate entity from Vend Tech. 365 Smartshop provides credit and debit card processing services. Any cancellation fees that they may have are disclosed in the agreement signed by [redacted] which does not involve Vend Tech. The sales and inventory management system provided by Airvend is an excellent tool to track sales and inventory if used properly. We regret that [redacted] did not find this useful. The original agreement signed by [redacted] indicates there is no buyback option or security of investment which would serve to protect buyer from loss of any purchases or payment. Sales may be substituted but not refunded. All Sales are Final.Vend Tech has many very successful vending operators running their independently owned vending enterprises. They have succeeded by working hard to establish long term locations and relationships with business decision makers and did not give up in the first year of business. While we sympathize with any investment loss incurred by Mr. [redacted], there is no provision for refund. Copies of file documentation are available by request.
We were very surprised to hear about these problems. This is the first correspondence we have ad regarding the issues raised. Mr. [redacted] has refused to utilize his warranty regarding the coin mechanisms. I have spoken to Mr. [redacted] and we are in the process of finding a mutual...
agreement to fully satisfy the client. We see many areas where Mr. [redacted] has not performed the necessary tasks needed for success, but want to help him the best that we can. He was originally asking for unreasonable terms but we are coming together on a resolution.
I have full confidence that we will have a full resolution very soon and will update you asap.
Thanks,
Scott J[redacted]
Yesterday 8-9-16 Mr. [redacted] and I reached a mutually satisfactory agreement. He assured me he would be contacting you to let you know of his satisfaction.
Thanks
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if Vend Tech replaces all of my vending machine equipment with brand new, never used vending machines, still in their original packing as indicated in their response.
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because:
I did hear back from [redacted] at the company and we are in discussion. However everything I said in my complaint was accurate so am waiting to see if we can come to some agreement to resolve. In reply to his email to you below, the company had not assisted me many many times. Ray was not available to me and did not reply to my emails. I prefer communication by email so that I have something in writing but Ray would only discuss over the phone. I did think I had a good relationship with Ray, but that ended after I made my purchase.
Ray knew that I was moving and assured me it would not be a problem (which it did turn out to be). I moved just a few months after receiving the machines and I should have known better than to buy ANY business before making a move to a new city. Ray gave me a lot of assurances that put my mind at ease, so I made the purchase anyway.
I did not hire anyone to help me but my friend offered to help until I could decide what I was going to do. She is no longer able to help me so I am having another friend help me out and move the rest of the machines to my storage unit. I did not come after the company because I was suddenly unhappy. I was unhappy from the very first month and made that clear to Ray. I was simply trying to make my situation known so others would not make the same mistake.
I don't know much about the management of vend tech (parent company)but I was simply trying to notify anyone that might be doing business with Ray or with the company to contact me first. Then at least they could go in to the situations knowing all the facts. Mr. [redacted] did assure me that he was totally unaware of this problem and would see that it was taken care of. I hope we can come to some agreement and that they will make changes to their 'selling style'
Mr. [redacted] and I plan to have another discussion next week and I will update after.
Ms. [redacted] has ran her business for a year which during that time we have assisted her many, many times I have not received assistance many many times. Both our office staff and Ray have been available for her and responded in a timely fashion (as we do with all of our clients) each time. Ray was very disappointed to hear about this complaint because they had a very good relationship. Ms. [redacted] informed us on the 11th of this month that she had moved from the town where her business is set up. She hired a friend to run it in her absence. She told Ray (in an email I can forward to you) that her employee or friend no longer would take care of her vending route for her. She asked if we could assist her in selling her business. We told her we could assist her in setting the machines up in her new town or give her pointers on how to sell her current business. This is the only thing we have heard from her since that time. It sounds like she does not want to move or sell her business, so she is coming after us. I have left her a message and have not heard back from her yet.
We have fulfilled all of our responsibilities that we are obligated to perform on Ms. [redacted]'s behalf. We are still willing to assist her in setting up her business in her new town, but feel that is is not our responsibility to refund her investment money when she is not running the business and has moved on in her life. She should either sell the business, hire someone else to run it, or move it to the area where she lives and run it herself.
We request that you deny this complaint, where there is no basis for any misdeeds on our part.
Sincerely,[redacted]
Thank you for making us aware of this complaint.
Ms. [redacted] has ran her business for a year which during that time we have assisted her many, many times. Both our office staff and Ray have been available for her and responded in a timely fashion (as we do with all of our...
clients) each time. Ray was very disappointed to hear about this complaint because they had a very good relationship. Ms. [redacted] informed us on the 11th of this month that she had moved from the town where her business is set up. She hired a friend to run it in her absence. She told Ray (in an email I can forward to you) that her employee or friend no longer would take care of her vending route for her. She asked if we could assist her in selling her business. We told her we could assist her in setting the machines up in her new town or give her pointers on how to sell her current business. This is the only thing we have heard from her since that time. It sounds like she does not want to move or sell her business, so she is coming after us. I have left her a message and have not heard back from her yet.
We have fulfilled all of our responsibilities that we are obligated to perform on Ms. [redacted]'s behalf. We are still willing to assist her in setting up her business in her new town, but feel that is is not our responsibility to refund her investment money when she is not running the business and has moved on in her life. She should either sell the business, hire someone else to run it, or move it to the area where she lives and run it herself.
We request that you deny this complaint, where there is no basis for any misdeeds on our part.
Thank you