Revdex.com ResponseRE: [redacted] and [redacted] Vend Tech International is in receipt of the Revdex.com notification dated 8-24-The [redacted] ’s are valued [redacted] ***vending operators with whom we desire to reach resolutionCompany regrets that they have not respondedto communication directed to them by our office and have taken this measure.Vend Tech fully stands behind the equipment and services that have been outlined in the [redacted] ’s PurchaseAgreement for five vending machines, one entrée and one E-shot machine signed on October 19, 2015, and paidin full on January 20, The equipment was provided to them as designated in the Purchase Agreement andTerms and Conditions of their contractIt arrived at a storage facility under White Glove Shipping and Storage intheir geographic area on February 19, They have had their equipment exactly six months.The [redacted] ’s equipment has a 3-yr warranty for any mechanical issues that may ariseThe machine technicalassistance is provided by the the manufacturer of the equipment, [redacted] Manufacturing and is under themanufacturer’s warranty for the first year of the 3-year warrantyScott J [redacted] is the technical manager.Service notes have been reviewed and it is noted that [redacted] has provided parts and assistance to cover anyissues that were reported.If any parts are still required as noted in Mr [redacted] ’s report, they will certainly be sentHe has not followed upin person with our customer support group to advise they were still needed.In one conversation the [redacted] ’s undertook with Jeff M [redacted] , a factory technician, on Wednesday, June 29th, [redacted] told Jeff the machine he was having issues with was stored in an area where it was very hot [redacted] said itwas probably degrees which may have been an overstatementHowever, the tech group was alarmed bythis as the machines are supposed to be kept in a climate controlled area between and degreesThecommunication I received on June 29th is the last received from the tech groupIf in fact any machine is storedin an area of that temperature, it would void the warranty.From the Company’s perspective the manufacturer, [redacted] Manufacturing, was able to advise [redacted] on solutionsfor any issue that he communicated aboutIt does not appear that the [redacted] ’s have given their new vendingbusiness an adequate amount of time to become well establishedThey gave up after only four or five months.Due to the short time they have owned and operated their business, the decision to disengage is deemedpremature.Vend Tech will gladly have a qualified representative come to their home or on-site where they have amachine(s) and review the equipment and operation techniques with them to ensure that everything is workingas engineeredFrom what I am seeing there isn’t anything that is too serious or cannot be resolvedVendTech will provide parts and technical assistance for any and all machines that the [redacted] ’s deem to have issues.If it is determined any of the machines are faulty, they will be replaced with new equipment.Vend Tech has invested in and prepared the [redacted] s with education in the way of a training workshop which theyattended in Idaho Falls, Idaho, November 5-7, They were provided with a business stapackageincluding a website, business cards, locating assistance, access to the AVlive technology for debit and credit cardprocessing along with a sales and inventory management program.The Company’s commitment to them remains fully in place with 100% warranty and supportHowever, there isnot an option for refundThe contract they signed on October 19, specifically states there is no buy-backarrangement of any nature.Vend Tech looks forward to maintaining a positive and professional business relationship with the [redacted] s andwill do everything within the scope of our services to assist them.Best regards,Connie B***Vend Tech InternationalOperator Relations [redacted] CBEnclosurecc: Randy [redacted] F [redacted] , President and CEO Amy A [redacted] , Executive Vice President
We were going to pay and have a person go out and locate her machineThe consumer hasn't made up her mind whether she wants it or not, and requested that [redacted] only communicate with her via email, not by phoneWe are awaiting a decision by the consumer
Vend Tech is very sorry for any inconvenience experienced by Mrand Mrs [redacted] If desired, the Company will replace all of their equipment Otherwise, Company will send a technician to their home or any sites where they have equipment located to give any personal attention to them and their equipment that may be required The [redacted] 's machines are within 100% warranty Any parts that are needed will be provided Ongoing technical assistance from [redacted] Manufacturing will continue to be provided If Mr [redacted] feels there has been miscommunication, we sincerely apologize Vend Tech wishes to regain the [redacted] 's trust and maintain an amicable relationship with them The company has tried to reach out to them without response Every effort will be made to bring satisfaction to them
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if Vend Tech replaces all of my vending machine equipment with brand new, never used vending machines, still in their original packing as indicated in their response Sincerely, [redacted]
Thank you for making us aware of this complaint Ms [redacted] has ran her business for a year which during that time we have assisted her many, many times Both our office staff and Ray have been available for her and responded in a timely fashion (as we do with all of our clients) each time Ray was very disappointed to hear about this complaint because they had a very good relationship Ms [redacted] informed us on the 11th of this month that she had moved from the town where her business is set up She hired a friend to run it in her absence She told Ray (in an email I can forward to you) that her employee or friend no longer would take care of her vending route for her She asked if we could assist her in selling her business We told her we could assist her in setting the machines up in her new town or give her pointers on how to sell her current business This is the only thing we have heard from her since that time It sounds like she does not want to move or sell her business, so she is coming after us I have left her a message and have not heard back from her yet We have fulfilled all of our responsibilities that we are obligated to perform on Ms***'s behalf We are still willing to assist her in setting up her business in her new town, but feel that is is not our responsibility to refund her investment money when she is not running the business and has moved on in her life She should either sell the business, hire someone else to run it, or move it to the area where she lives and run it herself We request that you deny this complaint, where there is no basis for any misdeeds on our part Thank you
Complaint: [redacted] I am rejecting this response because: I did hear back from [redacted] at the company and we are in discussion However everything I said in my complaint was accurate so am waiting to see if we can come to some agreement to resolve In reply to his email to you below, the company had not assisted me many many times Ray was not available to me and did not reply to my emails I prefer communication by email so that I have something in writing but Ray would only discuss over the phone I did think I had a good relationship with Ray, but that ended after I made my purchase Ray knew that I was moving and assured me it would not be a problem (which it did turn out to be)I moved just a few months after receiving the machines and I should have known better than to buy ANY business before making a move to a new cityRay gave me a lot of assurances that put my mind at ease, so I made the purchase anyway I did not hire anyone to help me but my friend offered to help until I could decide what I was going to do She is no longer able to help me so I am having another friend help me out and move the rest of the machines to my storage unit I did not come after the company because I was suddenly unhappy I was unhappy from the very first month and made that clear to Ray I was simply trying to make my situation known so others would not make the same mistake I don't know much about the management of vend tech (parent company)but I was simply trying to notify anyone that might be doing business with Ray or with the company to contact me first Then at least they could go in to the situations knowing all the facts Mr [redacted] did assure me that he was totally unaware of this problem and would see that it was taken care of I hope we can come to some agreement and that they will make changes to their 'selling style' Mr [redacted] and I plan to have another discussion next week and I will update after Ms [redacted] has ran her business for a year which during that time we have assisted her many, many times I have not received assistance many many times Both our office staff and Ray have been available for her and responded in a timely fashion (as we do with all of our clients) each time Ray was very disappointed to hear about this complaint because they had a very good relationship Ms [redacted] informed us on the 11th of this month that she had moved from the town where her business is set up She hired a friend to run it in her absence She told Ray (in an email I can forward to you) that her employee or friend no longer would take care of her vending route for her She asked if we could assist her in selling her business We told her we could assist her in setting the machines up in her new town or give her pointers on how to sell her current business This is the only thing we have heard from her since that time It sounds like she does not want to move or sell her business, so she is coming after us I have left her a message and have not heard back from her yet We have fulfilled all of our responsibilities that we are obligated to perform on Ms***'s behalf We are still willing to assist her in setting up her business in her new town, but feel that is is not our responsibility to refund her investment money when she is not running the business and has moved on in her life She should either sell the business, hire someone else to run it, or move it to the area where she lives and run it herself We request that you deny this complaint, where there is no basis for any misdeeds on our part Sincerely, [redacted] ***
We were very surprised to hear about these problems This is the first correspondence we have ad regarding the issues raised Mr [redacted] has refused to utilize his warranty regarding the coin mechanisms I have spoken to Mr [redacted] and we are in the process of finding a mutual agreement to fully satisfy the client We see many areas where Mr [redacted] has not performed the necessary tasks needed for success, but want to help him the best that we can He was originally asking for unreasonable terms but we are coming together on a resolution I have full confidence that we will have a full resolution very soon and will update you asap Thanks, Scott J [redacted]
Complaint: [redacted] I am rejecting this response because: I am not happy with their suggestion I only requested that our correspondence be in writing because in my dealings with Ray S [redacted] , he made many promises that were only made over the phone If the business had been just half of what Ray had promised, I would never have made the complaint I was taken advantage of and misled Because of this I don't want to continue sinking more money in to it I am out of pocket over $15,and hours upon hours of time invested My suggestion was that Ray drive down (about an hour away), pick up the machines and refund my money The machines are practically new and the company could easily resell and recoup their money Or ---- Ray could keep the machines and make all that money he promised I would make with them I appreciate ***'s offer to help, but that would not solve the problem From what I understand, he was unaware of my dissatisfaction before receiving this complaint, but at least now he is and this hopefully will not happen to someone else in the future.Sincerely, [redacted] ***
Revdex.com ResponseRE: [redacted] and [redacted] Vend Tech International is in receipt of the Revdex.com notification dated 8-24-The [redacted] ’s are valued [redacted] ***vending operators with whom we desire to reach resolutionCompany regrets that they have not respondedto communication directed to them by our office and have taken this measure.Vend Tech fully stands behind the equipment and services that have been outlined in the [redacted] ’s PurchaseAgreement for five vending machines, one entrée and one E-shot machine signed on October 19, 2015, and paidin full on January 20, The equipment was provided to them as designated in the Purchase Agreement andTerms and Conditions of their contractIt arrived at a storage facility under White Glove Shipping and Storage intheir geographic area on February 19, They have had their equipment exactly six months.The [redacted] ’s equipment has a 3-yr warranty for any mechanical issues that may ariseThe machine technicalassistance is provided by the the manufacturer of the equipment, [redacted] Manufacturing and is under themanufacturer’s warranty for the first year of the 3-year warrantyScott J [redacted] is the technical manager.Service notes have been reviewed and it is noted that [redacted] has provided parts and assistance to cover anyissues that were reported.If any parts are still required as noted in Mr [redacted] ’s report, they will certainly be sentHe has not followed upin person with our customer support group to advise they were still needed.In one conversation the [redacted] ’s undertook with Jeff M [redacted] , a factory technician, on Wednesday, June 29th, [redacted] told Jeff the machine he was having issues with was stored in an area where it was very hot [redacted] said itwas probably degrees which may have been an overstatementHowever, the tech group was alarmed bythis as the machines are supposed to be kept in a climate controlled area between and degreesThecommunication I received on June 29th is the last received from the tech groupIf in fact any machine is storedin an area of that temperature, it would void the warranty.From the Company’s perspective the manufacturer, [redacted] Manufacturing, was able to advise [redacted] on solutionsfor any issue that he communicated aboutIt does not appear that the [redacted] ’s have given their new vendingbusiness an adequate amount of time to become well establishedThey gave up after only four or five months.Due to the short time they have owned and operated their business, the decision to disengage is deemedpremature.Vend Tech will gladly have a qualified representative come to their home or on-site where they have amachine(s) and review the equipment and operation techniques with them to ensure that everything is workingas engineeredFrom what I am seeing there isn’t anything that is too serious or cannot be resolvedVendTech will provide parts and technical assistance for any and all machines that the [redacted] ’s deem to have issues.If it is determined any of the machines are faulty, they will be replaced with new equipment.Vend Tech has invested in and prepared the [redacted] s with education in the way of a training workshop which theyattended in Idaho Falls, Idaho, November 5-7, They were provided with a business stapackageincluding a website, business cards, locating assistance, access to the AVlive technology for debit and credit cardprocessing along with a sales and inventory management program.The Company’s commitment to them remains fully in place with 100% warranty and supportHowever, there isnot an option for refundThe contract they signed on October 19, specifically states there is no buy-backarrangement of any nature.Vend Tech looks forward to maintaining a positive and professional business relationship with the [redacted] s andwill do everything within the scope of our services to assist them.Best regards,Connie B***Vend Tech InternationalOperator Relations [redacted] CBEnclosurecc: Randy [redacted] F [redacted] , President and CEO Amy A [redacted] , Executive Vice President
We were going to pay and have a person go out and locate her machineThe consumer hasn't made up her mind whether she wants it or not, and requested that [redacted] only communicate with her via email, not by phoneWe are awaiting a decision by the consumer
Vend Tech is very sorry for any inconvenience experienced by Mrand Mrs [redacted] If desired, the Company will replace all of their equipment Otherwise, Company will send a technician to their home or any sites where they have equipment located to give any personal attention to them and their equipment that may be required The [redacted] 's machines are within 100% warranty Any parts that are needed will be provided Ongoing technical assistance from [redacted] Manufacturing will continue to be provided If Mr [redacted] feels there has been miscommunication, we sincerely apologize Vend Tech wishes to regain the [redacted] 's trust and maintain an amicable relationship with them The company has tried to reach out to them without response Every effort will be made to bring satisfaction to them
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if Vend Tech replaces all of my vending machine equipment with brand new, never used vending machines, still in their original packing as indicated in their response Sincerely, [redacted]
Thank you for making us aware of this complaint Ms [redacted] has ran her business for a year which during that time we have assisted her many, many times Both our office staff and Ray have been available for her and responded in a timely fashion (as we do with all of our clients) each time Ray was very disappointed to hear about this complaint because they had a very good relationship Ms [redacted] informed us on the 11th of this month that she had moved from the town where her business is set up She hired a friend to run it in her absence She told Ray (in an email I can forward to you) that her employee or friend no longer would take care of her vending route for her She asked if we could assist her in selling her business We told her we could assist her in setting the machines up in her new town or give her pointers on how to sell her current business This is the only thing we have heard from her since that time It sounds like she does not want to move or sell her business, so she is coming after us I have left her a message and have not heard back from her yet We have fulfilled all of our responsibilities that we are obligated to perform on Ms***'s behalf We are still willing to assist her in setting up her business in her new town, but feel that is is not our responsibility to refund her investment money when she is not running the business and has moved on in her life She should either sell the business, hire someone else to run it, or move it to the area where she lives and run it herself We request that you deny this complaint, where there is no basis for any misdeeds on our part Thank you
Complaint: [redacted] I am rejecting this response because: I did hear back from [redacted] at the company and we are in discussion However everything I said in my complaint was accurate so am waiting to see if we can come to some agreement to resolve In reply to his email to you below, the company had not assisted me many many times Ray was not available to me and did not reply to my emails I prefer communication by email so that I have something in writing but Ray would only discuss over the phone I did think I had a good relationship with Ray, but that ended after I made my purchase Ray knew that I was moving and assured me it would not be a problem (which it did turn out to be)I moved just a few months after receiving the machines and I should have known better than to buy ANY business before making a move to a new cityRay gave me a lot of assurances that put my mind at ease, so I made the purchase anyway I did not hire anyone to help me but my friend offered to help until I could decide what I was going to do She is no longer able to help me so I am having another friend help me out and move the rest of the machines to my storage unit I did not come after the company because I was suddenly unhappy I was unhappy from the very first month and made that clear to Ray I was simply trying to make my situation known so others would not make the same mistake I don't know much about the management of vend tech (parent company)but I was simply trying to notify anyone that might be doing business with Ray or with the company to contact me first Then at least they could go in to the situations knowing all the facts Mr [redacted] did assure me that he was totally unaware of this problem and would see that it was taken care of I hope we can come to some agreement and that they will make changes to their 'selling style' Mr [redacted] and I plan to have another discussion next week and I will update after Ms [redacted] has ran her business for a year which during that time we have assisted her many, many times I have not received assistance many many times Both our office staff and Ray have been available for her and responded in a timely fashion (as we do with all of our clients) each time Ray was very disappointed to hear about this complaint because they had a very good relationship Ms [redacted] informed us on the 11th of this month that she had moved from the town where her business is set up She hired a friend to run it in her absence She told Ray (in an email I can forward to you) that her employee or friend no longer would take care of her vending route for her She asked if we could assist her in selling her business We told her we could assist her in setting the machines up in her new town or give her pointers on how to sell her current business This is the only thing we have heard from her since that time It sounds like she does not want to move or sell her business, so she is coming after us I have left her a message and have not heard back from her yet We have fulfilled all of our responsibilities that we are obligated to perform on Ms***'s behalf We are still willing to assist her in setting up her business in her new town, but feel that is is not our responsibility to refund her investment money when she is not running the business and has moved on in her life She should either sell the business, hire someone else to run it, or move it to the area where she lives and run it herself We request that you deny this complaint, where there is no basis for any misdeeds on our part Sincerely, [redacted] ***
We were very surprised to hear about these problems This is the first correspondence we have ad regarding the issues raised Mr [redacted] has refused to utilize his warranty regarding the coin mechanisms I have spoken to Mr [redacted] and we are in the process of finding a mutual agreement to fully satisfy the client We see many areas where Mr [redacted] has not performed the necessary tasks needed for success, but want to help him the best that we can He was originally asking for unreasonable terms but we are coming together on a resolution I have full confidence that we will have a full resolution very soon and will update you asap Thanks, Scott J [redacted]
Complaint: [redacted] I am rejecting this response because: I am not happy with their suggestion I only requested that our correspondence be in writing because in my dealings with Ray S [redacted] , he made many promises that were only made over the phone If the business had been just half of what Ray had promised, I would never have made the complaint I was taken advantage of and misled Because of this I don't want to continue sinking more money in to it I am out of pocket over $15,and hours upon hours of time invested My suggestion was that Ray drive down (about an hour away), pick up the machines and refund my money The machines are practically new and the company could easily resell and recoup their money Or ---- Ray could keep the machines and make all that money he promised I would make with them I appreciate ***'s offer to help, but that would not solve the problem From what I understand, he was unaware of my dissatisfaction before receiving this complaint, but at least now he is and this hopefully will not happen to someone else in the future.Sincerely, [redacted] ***