Vendable Systems, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In the process of investigating into why the ***’s concerns were not attended to promptly, it was discovered that they directed their concerns, via email, to email addresses that were no longer validCustomer concerns are important to us and we strive to answer those concerns promptlyIn our
first contact with the ***’s, the conversation was directed toward the detached structure and the treatment for the drywood termites, known to be present in this structure. We bid the detached structure at $(over the phone as we advertise) for the treatment of drywood termites, and we assured the ***’s that all of these termites would be exterminated by our treatment. Our service technician was asked, while on the property attending to the required report for the detached structure, to also inspect the main structure (the home) and found Subterranean termites and at this point gave the additional quote of $to treat for this separate problemThe treatment for drywood termites is vastly different than that for subterranean termitesWe have agreed to include the main structure, the home, in the 4-year warranty for drywood termites, that normally would only cover the detached structure. This will make us responsible for any new or future treatment for this species, drywood termites, for years. We regret the ***’s misunderstanding and assure them that our treatments for drywood and subterranean termites and the warranty we offer, are unparalleled and our pricing for these treatments are the best in the industry. We cannot include the treatment for Subterranean termites in the $bid as the main house was not part of the original bidWe would hope the ***’s understand our position. We are in business today, because we provide excellent services performed by industry professionals at pricing that most often beats our competitors. It is the ***’s decision to hire us or not as there has been no contract signed or commitment madeWe would certainly appreciate their business

We have been in contact with Ms*** and have scheduled a retreat at no charge for Wednesday 2/8/

We have received this complaint and are looking into the account to provide the best possible solution

We have received this complaint and are working to verify the information provided. Once reviewed we will reply both to the Revdex.com and directly to the customer with our offered resolution

We are sorry you had a less than exceptional experience with our company. As of May 4, the $charge was removed from your account. We appreciate the opportunity to correct this situation for you.Corky's Pest Control

At this time, we are in receipt of a demand letter from the [redacted]'s.   They have chosen to take their concerns outside of the Revdex.com in order to receive satisfaction.  We are continuing to attempt to resolve this matter satisfactorily for both parties and are in the process of determining our response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We want to keep this case open at Revdex.com until we receive the reimbursement check from Corky's, We haven't receive any response from Corky's yet about our demanding letter that was sent on May 6th,  to reimburse us the amount of $4450.00.
Regards,
[redacted]

On September 29, 2015, Mr. [redacted] contracted with Corky’s Pest Control, to provide a solution to the Swallow nesting problem on his property. At the time of the 1st inspection by our representative, [redacted], there were approximately 119 Swallow’s nests affixed to the underside of the eaves of...

his home and more were flying around the neighborhood, in significant numbers looking for nesting areas. It was apparent, after speaking with him, that Mr. [redacted] was unaware of the annual migratory habits of these birds and was unaware, when he purchased his home that this situation existed on his property and that of his neighbors. Swallows will return annually to the same nesting sites every year. They are also a protected species and their nests can only be removed before egg laying and after hatching occurs when the nests are empty. This being the case, we were to remove the old nests and install a netting material, to discourage nest building, under the eaves. We recommended, that the netting material be extended below the eaves where it was possible for nests to be built, but Mr. [redacted] declined this suggestion and only wanted to protect directly under the eaves. (We charged only for the work we performed.) Consequently, this decision affected the service outcome and his expectations for this service were less than he expected. The birds continually tried to nest below the netting, but where the netting was in place, the eaves saw no activity, it did its’ job.In an attempt to meet Mr. [redacted]’s expectations, it was then decided that a sticky, repellant product (not a poison) would be applied to wall areas where birds might attempt to build nests. After mixing the product, and testing it on a stucco wall, it was determined that staining might occur. Mr. [redacted], declined this solution also. At this point the technicians (after diluting the test product for disposal) buried the remaining product (per label instructions) in an existing hole in the un-landscaped, backyard. Mr [redacted] again contacted our office and spoke with [redacted], and informed us of his dogs passing and the fact that the Swallow situation was unacceptable. His main focus was on what we were going to do about the birds. Our representative, [redacted], in an attempt to help overcome the consequences of Mr. [redacted]’s initial decision, offered, at no charge to him, to send our technicians out weekly to remove any nests starting in unprotected areas to deter the birds until the birds moved elsewhere and we would also show him how to use his hose and a stream of water to loosen and remove the nests. He also offered to have a memorial leaf purchased in [redacted]’s name from the H[redacted] Foundation. Mr. [redacted] declined both offers and requested that he not be contacted again. Hence, we have had no further contact until the Revdex.com made us aware of this complaint.Mr [redacted]’s dog [redacted], was his constant companion (leashed) when we were on site. [redacted] was also equipped with a protective cone around his neck, the kind veterinarians use when there is a medical necessity. Care for his health and importance to his family was obvious. It is our belief that the service that Mr. [redacted], contracted us to do, was done professionally and where it was allowed to be enacted, was absolutely effective. Therefore, we are declining to return the cost of the service.We absolutely regret [redacted]’s loss, and realize it’s a very emotional occasion when beloved companions are taken from us. We are not without compassion for the family. It is our professional belief that what was used on the property had not the ability to cause the dog mortal harm. We would like to again, extend our offer to memorialize [redacted]’s life with a Leaf from the [redacted] Foundation. We would be glad to consider other means of compensation, if a diagnosis is provided by a licensed veterinarian stating [redacted]’s cause of death and its’ relationship to the product used on the property.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello Revdex.com,     How ironic, After Viewing all Corky's many other online complaints re: these [redacted]e issues, that is pretty much the response we expected from them. That is  all merely a Mis-communication, and that we had the wrong email contact etc. As mentioned I have left a few phonecall messages for [redacted] and Corky's upper management, in which were always told, she or they are in a manager's meeting, they will call you back as soon meeting finished, so obviously these were all intentional lies to customer, in which Corky's management never intended to bother calling us back. Thank you for all your  help Revdex.com in trying to resolve, but this company has done nothing but waste our time, so now we will just file our complaints with the  (Structural Pest Control Board) at this point. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Actually my husband ([redacted]) signed the document of the contract of agreement on 09/21/15, the contract is very clear based on the expectations from my husband an me. At this point Corkys' didn't meet those expectations, plus not showing any concern or care for my family, my dog and my house. I am asking for a reimbursements of the full price amount that was paid for the service that Corky's didn't perform. And about the netting material to be extended below the eaves where it was possible for nests to be built never was discussed in detail. My husband ([redacted]) gave the only one direction to not make any holes in the wall.On Thursday March 31st, my husband received a call from [redacted] Lougn the representative from Corky's to ask for my husband approval to use this chemical that the Corky's technicians were planning to put on the walls around my house. When my husband arrived to our house he saw this big mark staining on the stucco wall that was caused from the chemical that the technicians put in there and until now remains the same (please picture attached). My husband ([redacted]) asked [redacted] the technician for more information on this chemical and [redacted]'s response was that Corky's never used this chemical before and it was not a warranty that the stain will go away from the walls, that's why my husband decided to do not use this chemical at all. Per the instructions on the chemical container are to "DO NOT CONTAMINATE WATER FOOD, OR FEED BY STORAGE OR DISPOSAL" Corky's technicians decided to use the first option recommended from the label and the most dangers one for my family and my dog   by throwing away the chemicals directly on the holes where my dog used to hide her bones and eat from the chemical that may causing her to apss away by poison. Why [redacted] and [redacted] didn't consider the second option from the manufacture on the label container to "DISPOSED OF AT AN APPROVED DISPOSAL FACILITY". My dog was wearing the protective cone around the neck because she was spayed on March 22nd, 2016. So her health was perfect per the veterinarian who attend my dog, until she ate that chemical. I do not believe that the service provided from Corky's was done profesinally, and Corky's didn't performed based on the expectations from the  contract of agreement and on top of that for the negligence from [redacted] and [redacted] (the technicians), for those reasons I demand Corky's for a return of the full price amount that I paid on 9.21.16. The contract agreement has 2 years of warranty that covers labor and parts. Due to the negligence from [redacted] and [redacted] (the technicians) I do not want Corky's technicians to come back to may house anymore.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am very pleased to report that Corky himself of Corky's Pest Control phoned me last Thursday 6/11/2015 and was very receptive to my complaint. Furthermore, he agreed to refund 1/2 of the charges I had paid with no argument whatsoever. I received that check on Saturday 6/13/2015. This has settled...

my complaint to my complete satisfaction.

After further review I have confirmed that this account has been cancelled and has a zero balance.[redacted]O: [redacted]     C: [redacted]Corky’s Pest Control[redacted]...

[redacted]

Ms. xxxxxxxx,
After a review of the file we emailed you of your call with
our customer service rep it was clear that you agreed to an ongoing service to
be paid monthly.  However, at this time we
have removed your balance bringing your account to zero and have removed you
from the...

maintenance program.   Thank you, Corky's Pest Control