VendEngine Reviews (%countItem)
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Address: 101 Creekside Crossing Suite 1700 PMB 111, Brentwood, Tennessee, United States, 37027
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And then when I tried to file a form about the issue via the website it stated that “the form was unable to submit, contact site administrator”. Absolutely ridiculous.
I have been trying to get in contact with this company about my refund for a video visitation that never happened. I Need my 10 dollars please thanks.
8/25/20 I was charged 9.98
The screens at the *** county facility was not working that day
I was unable to video visit my friend. Therefore I would Like my money back please and thanks. Attached is the screenshot of my receipt
I want my money back or a chance to reschedule please
We have rescheduled this visit for free for this customer, and have answered any additional questions or concerns that she has. We will provide a follow-up call to ensure that all of her concerns are addressed.
Set up a video visit for my boyfriend on the august 19 paid the same day my visit wasnt until August 22 and they rejected my visit and kept my money
Video visit was scheduled then reject for watever reason and vend engine kept my money I would like a refund and free visit
Refund and a free visit it was my loved ones bday and they made us miss it
We have left a voicemail with the customer, and will be reaching back out to her on Monday to answer any questions or concerns that she has. We have let her know to be expecting our call, so that we can reach her successfully in the future.
(The consumer indicated he/she DID NOT accept the response from the business.)
Nobody called me that day or Monday I called a left a message on the answering machine at vend engines today on Tuesday and I still havent heard anything back yet. I want my money and a free video visit please vend engine ruined my loved ones birthday
We have reached the customer successfully to reschedule this visit for free, and to answer any additional questions or concerns that she has.
I scheduled a video visit for my boyfriend and I, for some reason it says rejected and I don't know what or why it was rejected refund or free visit?
if I can have a free visit or my money back that would be great it was rejected twice. it was took off my card already...thank you
I scheduled a video visit for my boyfriend and i, for some reason it says rejected and i don't know what or why it was rejected refund or free visit?if i can have a free visit or my money back that would be great it was rejected twice. it was took off my card already...thank you.
We have reached out to this customer to refund those visits, and to answer any additional questions or concerns. An additional call will be made as a follow-up to ensure that the customer is satisfied with our response.
I had a video visitation with my brother from 8:00 am est to 8:30 am est. I was told that I had to wait five minutes. The visit never happened.
I had a video visitation with my brother from 8:00 am est to 8:30 am est. I was told that I had to wait five minutes. The visit never happened because I was told that the visit was already over. My brother was excited about the visit so I'm sure that he had nothing to do with it. I will like a full refund and the reason that my visit never happened.
I had a video visitation with my brother from 8:00 am est to 8:30 am est. I was told that I had to wait five minutes. The visit never happened because I was told that the visit was already over. My brother was excited about the visit so I'm sure that he had nothing to do with it. I will like a full refund and the reason that my visit never happened.
The customer was frustrated due to being turned around so many times by the facility; however, we have reached out to her to reschedule this for free and to assist in anyway that we can. In addition, we have given her our customer service line so she can reach out to us directly in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
The business has reached out to me as stated above. They were very professional and because of the situation I have been granted a free video visit. I'm happy that the business chose to reach out to me and that things were able to be situated without any further misunderstanding.
I paid for 2 video visitations and they didn't go through. I would like to get a refund for those 2 video visitations that I paid for.
I paid for 2 video visits one on 07/23/2020 of 6.00 and another one on 07/27/2020 of 6.00 and they did not go through. I would like to get a refund to my debit card. For the 07/23/2020 shows for 07/22/2020 on the receipt but I actually put it in for 07/23/2020
I would like a refund.
We have reached out to this customer to reschedule both visits for free, and to answer any additional questions or concerns. We have let her know that our customer service line is available for her use before ending our conversation.
I scheduled a video visit and done everything like I was supposed to and it cut me off so I tried again and it said session ended.
I would just really like to do my visit and it actually work.
To receive my visit.
We have reached out to this customer to reschedule this visit for free, and to address any questions or concerns. We have also provided our customer service contact information, so that we can help assist her directly in the future.
This the second time that I have been stuck in the waiting room the whole visit
This is the second time I was sitting in the waiting room for my visitation I joined the visit, put in the code then waited the first time for 25 mins then today 7/22/2020 I waited 15 mins and by that time the visits were over I paid on my debit card the first one was 11.97 and today 7/22/2020 was 5.98 I'm not going to get anymore visitations because it keeps taking my money and I don't get a visit
I would like a refund for both visitations I purchased
We have reached out to the customer to refund the missed visits, and to ensure that all of her questions and concerns have been met. We have let her know to reach out to our customer service so that we can assist in anyway that we can in the future.
I scheduled a video visit and I was not able to connect it had me waiting on a screen the whole 20 minutes I
I was trying to visit my husband today May 29,2020 at 10:20am I was not able to connect I was in the waiting room the whole 20 mins on a white screen
I would like a rescheduled visit free of charge or a refund
We have reached out to the customer to provide a refund for this visit, and to answer any additional questions/concerns that she has. We will also be providing a follow-up call after the weekend to ensure that we have answered all of her concerns satisfactorily.
We have reached out to the customer again to resolve any issues with this previous visit, and have provided her with the best way to contact us for further questions or concerns.
(The consumer indicated he/she ACCEPTED the response from the business.)
I Was given a refund
I would like a Refund for a visitation I scheduled
I scheduled a visitation and I enter the room and it cut off as soon as I did it and I just want my money back This is the second time
I would like a refund
We have tried to reach out to the customer to assist in resolving this issue numerous times via phone call with no success. The call goes straight to voicemail, and her voicemail is full so we are unable to leave her a message. We have also sent her emails in an attempt to reach her. Please reach out to our customer service line via 855-836-3364 or send us an email through jailfunds.com, and we would be happy to assist in any way that we can.
On May 29th bend engine took my money off my card $6.03 and didnt give me a fund or a video visit,something happened today on X-XX-XXXX took my money
X-XX-XXXX same thing happened again took money and didnt get a fund or video visit
Two refunds
We have reached out to the customer to resolve this issue, and to answer any questions and concerns that she has. We ensured that she had no other concerns and was happy with our resolution to this issue before closing this ticket.
Needing a refund for phone time
I have reached out to them 2 or 3 times in the last couple of weeks each time leaving up voicemail with my name and call back number and the reason for my call and and have yet to receive a call back. Im needing a refund for phone time I put on My fiances account the morning he got transferred to a different facility 5/20/20
I am seeking a refund
We have reached out to the customer to explain that we are not the phone company; however, we will reach out to our contact with *** to request that they provide any information that this customer is requesting to her. Our company is not able to see directly into ***'s system to see if any of those funds have been used or to issue a refund; however, we have let the customer know that we will assist in any way that we can by reaching out to our contact with the phone company.
I am being overcharged.
I often purchase a gift basket for an inmate in the *** facility in Alabama. The price total is 19.99
When I get a receipt the total charge is $20.98. I have reached out by phone several times. I got a call back but the lady could not tell me why. She said someone would call me back with an explanation. I'm still waiting. I reached out through support (email ) I got a response that said if you feel that you are being overcharged to contact your bank. I should not have to contact my bank every week. You need to fix the issue. Having loved ones incarcerated is stressful and can be expensive. So every little bit helps. I'm not trying to make anyone look bad I just want the issue resolved.
I would like an explanation of charges and also a refund for the additional charges. The issue needs to be fixed on their end so this won't continue to happen.
We have reached out to the customer to explain the breakdown of the fees thoroughly, and to clear up any confusion that she may have. We have also let her know that we are pushing out an update to make this breakdown more clear for future purchases.
I've made two visits with my friend on vend engine and couldn't connect with her through video all I got was a white screen
I made two video visits with my friend on vend engine April 6th 2020 and when I went to connect all I got was a white screen and even a friend of mine had the same thing happen to him when he tried to do his video visit. Its her birthday and I really would like to speak to her
I would like a free rescheduled video visit with no charge required
We have reached out to this customer to reschedule her visit at no charge to her. In addition, we have ensured that there are no issues with the hardware prior to rescheduling her visit.
This company is a complete joke. They have zero live customer service Representatives. If you email them or leave a message they never correspond back
Worst company ever they just trying to steal people money and provide *** service.
I have been charged well over 200$ in phone time that was either double billed or video visits that I had been charged but never received a entrance code
We are sorry to hear that this customer is dissatisfied with our customer service experience. There were multiple service tickets opened by the customer for the same issue regarding video visitation, and we have streamlined all of the communication into one service ticket to communicate with her more effectively. We have also called the customer and left her two voicemails on 3/27/2020. Furthermore, we have completed the customer's request to reschedule her video visit for tonight, 3/27/2020. Those details have been emailed to her email address on file, addressed in a voicemail, and sent to her via the customer service ticket she opened with us.
In regards to her complaint that we charged her over $200 in phone time, she must have Jail Funds confused with another vendor. Jail Funds does not take deposits for inmate phone time at *** Jail. We do provide an online messaging platform for inmates and their families, which uses phone time funds. We responded to her service ticket asking that she provide additional details on any issues she is having with the messaging platform so that we may better assist her.
I had a scheduled visit with my boyfriend today XX-XX-XXXX when it was time to join the visit it didn't work
The video visit was scheduled today XX-XX-XX for *** when it was time for the video visit I did not connect something went wrong
I am seeking a resolution of getting a reschedule free of charge
We have reached out to this customer via phone call to reschedule their visit for tomorrow. In addition, we have ensured that they received the email with all of the information needed to join their visit.
VendEngine failed to send me an email with a link and code for a remote video visit that had been paid for up front
On 2/17, I scheduled a remote video visit with my son who is incarcerated in the*** County Jail in ***, ***. I scheduled the visit for 2/19 at 12:00 pm and gave my debit card information as payment. In order to connect to the video visit at the scheduled time, VendEngine has to send a confirmation email with a link and a code to access the visit. by 1:00 pm on 2/18 I had not yet received the confirmation email, so I began leaving voice messages and email messages in order to resolve the issue before the next day. As of now, 5:00 pm on 2/20, I have not had a return call or an email.
I desire VendEngine to reschedule my remote visit at no charge, and to correct whatever issue they have that is causing this problem.
We have called this customer to reschedule this visit at no charge. In addition, we have emailed her confirmation for this visit, and provided her with a contact to speak with one of our Account Executives directly to ensure that this visit goes according to plan on the upcoming scheduled date. In the email we have included the link and PIN to join the visit with her loved one.
(The consumer indicated he/she ACCEPTED the response from the business.)
After 45 un-return calls, 14 un-return emails, requesting infornation an refund of close to 450.00 as of 2-5-20 no refund or return contact
My roommate was in jail Dec 17th. 19 thru jan 1st, 20 from his arrest date until day before dec 31st close to 450.00 was put on a phone account that vendengin / JailFunds.com had set up for him well vendengine did not provide phone service to the facility (*** County Justice center - ***, TN) so when I requested the money be return I was told the jail has it.. The jail says vendengine has it.. Now vendengin will not refund or return calla
Full Refund of unused unclaimed funds
We have reached out to the customer to gather more information on the said incident of phone time. We have partnered with*** in the past in *** County's facility, and as the software, we are able to see transactions that have posted. Because we are not the actual phone company, however, we cannot see the balance of the phone deposits or if any has been used. Our transactions simply show a deposit for*** and then that deposit being pushed as a*** PIN purchase. The customer was very understanding once learning that this is all of the information that we have regarding our partnership with the phone company. Our records show a total of four phone deposits coming through the VendEngine system.*** also had a deposit solution for their phone *** during that time, and VendEngine is unable to see any transactions that have passed *** kiosks or online solution. In addition to providing any information that we have to the customer, we have also provided the customer with a contact to reach out to*** to get any information that the customer is in need of concerning the phone account.*** has all of the information that the customer is needing due to the fact that they are the phone company. We have attached a copy of all of the transactions that VendEngine has for the inmate and customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
When I first orginally spoke to VendEngine I was told once more information came available then I would receive another call or email. I have yet to receive either. From the screenshot posted by VE that only shows $50.00 of the $180.00 myself added to the account. So that means $130.00 is still unaccounted for plus the funds my friends mom claims she made. However, CTC has not been very forthcoming with any info. In fact they refunded only $21.77 of $30.00 claimimg I am not entitled to the fee's and/or the sale tax back. From what I can tell only 20.00 on the 28th is showing when on the 23rd of Dec $180.00 was made to the Kiosk but just as the 28th of Dec no receipt was printed. Not counting I have not received any refund from VendEngine in regaurds to the $50.00 that I had to pay my sister and brother-in-law to make in the beginning to put it on the account.
Also everytime he called me it always said "there was no money available for this call" to deposit funds in order to accept the calls. I am going to attach a screenshot of 2 more deposits made as well as the call log and there is a major discrepancy in amount funded and actual cost of calls I received. I have requested CTC TO email me a copy of all calls and was told what shows in my account is all that was made. The cost and the used do not add up by no means.. These attachments are what I can access via my account on CTC. VE shows a screenshot with 3x$10.00 and 1x$20.00 total of $50.00. But a grand total made to VE by both Jail Kiosk and Via JailFunds.com should have been a total of $30.00 via JailFunds & $200.00 via Jail Kiosk for grand total I myself only made $230.00 however the call log only shows a grand total of $24.85 that means their is an amount of $205.15 missing, in-accounted for and not linked to my account as it should have been from the start since it was only I who paid the $230 amount now I can not speak for his mom or her total paid but because this is now going on 3 months of not being returned. I am now getting very behind on my bills. I have had to cut my phone off and this coming Friday my power gets cut off.. The jail claims they don't have it. CTC says they don't so someone somewhere does and this matter needs the highest priority and addressed today. CTC is already in violation of Federal Laws by not paying my tax amount back with their made up admin fee..
We have researched those transactions from the attachments that the customer has provided, and the name of the depositor is the name that the customer gave as the brother-in-law on a call that we had with the client. The only transaction that VendEngine has for this client is the $20 on the 28th of December. In addition, we have also provided the customer with screenshots of the transaction that went through the system that was placed by him, and the purchases of the phone PINs. Because VendEngine is the software and not the phone company, we cannot see or have access to the phone company's software (CTC). Those "CTC PIN Purchases" are showing us where those funds are going in an instant transaction. When we did allow for phone time deposits in that facility, it was always an instant transaction of hitting the inmate's account and then the purchase of a phone PIN.
Any of the deposits placed through CTC's deposit/phone time platform has never relayed to the VendEngine system, and thus we have no information regarding those other funds. To explain further, the few deposits that did go through the VendEngine platform were a one-way push to CTC's system. VendEngine has no access to the funds for the inmate's phone account, and CTC is responsible for providing any information that this customer is needing.
We apologize for any confusion or inconvenience this has caused; however, we have relayed all of the information that we have for this particular client.