Vendetti Wellness Group Reviews (%countItem)
Vendetti Wellness Group Rating
Address: 34 Hayden Rowe St Ste 100 # 194, Hopkinton, Massachusetts, United States, 01748-1888
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I had been seeing this business for 5 months weekly. I was quoted a price with them fully knowing the insurance I had. The provider (and I also have that email) was told to charge me one amount and then billing said she was wrong, so I literally was billed the difference of what the provider quoted me and what billing suddenly thought was the right amount 5 months later. I had placed two calls to them on 2/10 to a *** - a co-owner asking her why many of my concerns with her practice were tolerated. I desired that it writing for a reason. When my phone bill comes in I can show the calls made. She blatantly ignored them, only responds to reviews where she copy and pasted the same response that she would like to rectify it, and to reach out, but she didn’t in 3 weeks and she literally wrote an email to me yesterday stating the same thing, got her answer again and continued to respond to reviews saying she wants contact when in reality she is only doing that to make herself look good. She knows what I desire from her. I want a written letter as to why she thinks it’s acceptable to have her provider charge me one rate bc she was told to and then billing catches some mistake 5 months later and that’s my responsibility to pay the difference immediately because they lie about the quote. I need the letter of explanation. Maybe *** can do it since *** won’t.
As a contracted Provider with this insurance, we are
obligated, per contract, to bill the co-insurance amounts to the client. The client, not insurance, is ultimately responsible
for the payment of services rendered. That being said, in the event that one is willing to communicate with us
in a productive, forward moving manner, at any point during any concern, we
work to understand the concern and come up with a plan that both the client and
practice can make sense of. This is an
offer that is always extended to each of our clients, no matter what the
situation entails. The offer extended in this case was not accepted, rather, slanderous
statements towards individual practitioners and the practice as a whole have
been at the forefront of this situation and we truly have been unclear on the
action and change that was being sought out. All communications towards us have been threatening and not productive
in efforts to resolve. There have been
private requests to not make contact, which respectively have been honored by us, and
that included communications by mail. However, per viewing this current request to make contact through letter
form, we will do so.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I’m not sure what the company means by slander when it’s actual truth that was posted with actual documentation of a call made to *** on July 10th when they billed me, with me specifically asking her why she allows her company to bill individuals 5 months after the fact. I’m not the one that put in writing 17.00. That was your provider. I’m also not the one that said she couldn’t do anything about it - that billing realized the mistake 5 months later. That was also your provider and billing that desired 5 months after the fact a new amount. This company supposedly is skilled in mental health. So I find it extremely hard to understand where they continue to twist what actually went on. I have posted what my provider told me - she was told 17, then 5 months later in 2020 I get a bill for the difference. If there were lies in what I wrote that would be slander (libel) but there was not because it’s all truth that I could prove. And did prove to you and on reviews. *** you continued to keep copying and pasting your answer that you would work to resolve but you had no intention as I posted my call log. Are you trying to say you were on vacation for 3 weeks and couldn’t get back to me when I originally called you? No you waited for reviews and then emailed me 3 weeks later asking to reach out and I said you had some nerve bc 1. You literally said in your opening sentence you caught wind of reviews, you never mentioned that I called you wanting answers 3 weeks prior and then you are upset when you continue to post you will help out, when in reality, you did nothing. You got a call, you ignored it. I showed proof. If you wanted to rectify it you would have literally said in your email to me that you heard my message 3 weeks previous- the provider also should have told you what was going on as I sent you her email stating I wasn’t going back , and she said I know this won’t change your mind about coming here, but here’s what billing wrote. Billing wrote she was wrong it what she was billing me. None of you took responsibility- what you still do is blame the client who clearly I wasn’t the one that made the mistake and you not once said in the email to me 3 weeks after I initiated contact with you which I have proof of and you and your co owner *** know that, that you were sorry that this mistake happened or that because it happened you would have ate the cost of the mistake your company made. Bc who tells a client one amount and then billing finds its a mistake 5 months after the fact? If you think that’s slander, when one is stating facts, I’m not sure what to tell you. Revdex.com, I can see as usual that she’s not going to take responsibility, just blame the client for what actually went on. Because as noted above - she knew what the issue was three weeks prior to her reaching out. And the only reason she reached out as it was in her email was bc she didn’t like the reviews showing what her provider and her on a whole did. Revdex.com, I have all my proof of what was billed to me - what was told to me by the provider to pay and then the sudden bill of the difference because her billing didn’t know there was a problem until 5 months after charging me the same amount. If she had called when I called now over a month ago and said I’ll refund you for the mistake, that’s one thing. Because reviews now can easily be removed but unfortunately I see she’s just playing the game she was playing before. Can’t say sorry, can’t acknowledge that she was left a message and her provider knew a month ago what was going on too. Can’t say we will refund her for our mistake bc she was told the wrong amount for months, if she could pull the reviews. Instead I’m blamed for writing reviews that were the truth. If they weren’t- my own attorney would have told me as such. It’s funny what lengths as a mental health professional you’ll go through by saying something was slandering when it was fact based with documentation to back up I literally reached out to you too a month ago. So you saying that as I said - just shows me what I’m dealing with. Revdex.com if you need the call logs emails bills etc let me know. again Revdex.com if you need any documentation showing I called the owner a month ago or emails etc let me know.
Regards