I am rejecting this response because: As you can see from the thread of emails I sent you that I had contacted Venetian and also in emails I complained about them not returning phones calls This business is not stating the truth They are selling a product that doesn't last months A reputable business would have advocated for the customer to just return the entire item Never in my life have I ever come across such dishonest people people Thank you, [redacted] ***
This Letter is in response to the complaint filed by Ms [redacted] , ID Number listed aboveMs [redacted] purchased an [redacted] reclining sofa from our store on January 27, About months after the sofa was delivered to Ms***h [redacted] , she contacted our office to state that one of the recliners kept getting stuck in the reclining positionWe contacted the manufacturer with her claim, and scheduled the customer with a service technician to fix the problemIf Ms [redacted] is experiencing another problem with her sofa we are more that happy to contact the manufacturer again with her claim, however we must abide by the contract that Ms [redacted] signed (please refer to the attached sales invoice [redacted] )Our store policy states that all sales are considered final at the time the contract is signed, and warranties are regulated not by Venetian Furniture, but by the manufacturer, in this case [redacted] furnitureAt this point, [redacted] will not give us the authorization to return this product due to the fact that during their investigation they found this problem to be repairableAgain, we are more than willing to contact the manufacturer for another service authorization, but if this is unacceptable to Ms [redacted] , we are willing to allow her to come into our store and reselect to a different sofa of her choosingPerhaps she will find that a sofa made by a different manufacturer will better suit her needsWe pride ourselves on serving our customers, and we are more than happy to assist Ms [redacted] become satisfied with her purchasePlease feel free to contact our office at ###-###-#### with any questions you may have regarding this case
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still don't agree with the charge of the delivery feesThey should inform consumers of the charge when it comes to their warranty policies upfront, But they did refund me my $ Sincerely, [redacted] ***
This letter is in response to the complaint filed by Mr [redacted] Mr [redacted] purchased a 5-piece dining set with extra armchairs and a matching china hutch from our store on June 12, This was an elegant dining set of high quality, and had a distressed look Mr [redacted] picked up his merchandise on July 4th2014, and upon arrival, inspected each piece of furniture and then signing paperwork stating that he received his furniture in satisfactory condition, and he proceeded to take his merchandise home with himMr [redacted] and his wife then contacted our office later to state that they received the "wrong table", that the table they received was not the same table that was displayed on our showroom and there were also "scratches" on the tableWe took this matter very seriously, and we informed them that it was impossible for the table to be the wrong one, and stated that we would send a professional Technician to Mr***'s home to restore any flaws Mr [redacted] was concerned about to mint condition stateMr [redacted] agreed to have a technician sent to his home, and the service was scheduled July 14, We sent the Technician all the way to Mr***'s home in Union City over an hour away, and upon his arrival, Mr [redacted] refused to let the Technician enter his homeWe let Mr [redacted] know that everything he was concerned about could be corrected, but Mr [redacted] would not allow our Technician to complete the jobMr [redacted] insisted again that he was concerned that he received the "wrong table" so we invited Mr [redacted] back to our showroom to check see our showroom to check see that they in fact received the correct itemsMrMrs [redacted] did come back to our store and upon investigating our showroom, admitted they did receive the same set that was displayed on our showroom floorMrand Mrs [redacted] then insisted on taking our floor sample to exchange with the set at their homeWe agreed in order to satisfy this customer, and had Mr [redacted] sign the paperwork indicating he requested our floor sample, and we scheduled the delivery and exchange for July 27, Upon the delivery, Mr [redacted] refused to accept the merchandise and giving no reasonable explanation, demanded a full refundWe offered to have Mr [redacted] reselect to another set, and he refusedWe let Mr [redacted] know that we must abide to our store policy that he signed at the time of the sale, and we are willing to allow them to choose another set, but a refund was not possible, and Mr [redacted] was fully aware of this when he signed the contract(Please refer the the attached sales invoice [redacted] )If this customer truly wants to cancel, then we would be happy to refund him, but as stated in the store policy, we would assess a 25% fee for any and all cancellationsServing our customers is our top priority, and we feel we have done our best to assist this customerIt has cost our store a lot, and we hope that Mr [redacted] is able to make a final decision on this matterMr [redacted] is welcome back to our store once his decision is madePlease contact our office at ###-###-#### regarding any questions you may have about this case
This letter is in regards to the complaint filed by Mr [redacted] ***, ID number listed aboveAs stated by Mr [redacted] we exchanged the mattress out for him two times and also allowed him to upgrade to a mattress of his convenience without any troubleIn which he was satisfied withThis is all allowed under warranty but warranty for manufacture's does not include any type of transportation or delivery fee expenseTherefore we must charge this fee to recoup our expensesEven though $dollars does recoup enough for business expenses, it partially helps with delivery expenses like gas and manpower As courtesy of our customer service, this time we will refund $back to Mr***, but for future reference we will not be able to help Mr [redacted] on the delivery fee issuesPlease have Mr [redacted] come into the store with his receipt to get his refund of $Again, we would like to take this opportunity to say thank you to Revdex.com, [redacted] , and Mr [redacted] for helping us to resolve this matter
In regarding to the recent complaint made against us, We take claims of defective products quite seriously, especially any that have the potential to be dangerousWe are, however, a small company without the manpower to perform same-day pick up or repairWhile we were unable to divert our delivery personnel, we pulled our service technician from his other duties to go and inspect the piece after the clam had been made that the dresser has toppled Our service technician inspected the piece the day after the delivery and his report was that the customer’s floor was unevenWhen he placed the dresser in a different location, there was no wobble and it was completely stableThis model of dresser has locks in the drawer gliding mechanism to prevent them from falling out; the technician reports that these locks were still fully functionalIn short: the product is not defective and we made every effort to aid our customerWhat remains in question is the matter of returning the unwanted dresser, which we have decided to permitIf our customer had simply told us from the start that they did not want this dresser, we would not have hesitated to give them only the piece they actually wanted After a delivery had been made and a service had been performed, we still needed to schedule another truck to go to the customer’s home to pick up the dresser for returnThis process takes time, both to schedule and to performWe are perfectly willing to work with our customer, and indeed are still in the process of doing so, we simply ask that we are given the time to do our workAt this time, we have picked up the dresser from the customer’s home and credit has been issuedPlease do not hesitate to call us at (209) 824-if you may have any questionAgain we would like to take this opportunity to thanks Revdex.com for acting as mediation help between Customer and usSincerely yours, Office Manager
I am rejecting this response because: As I most certainly explained clearly to both Revdex.com and Venetian Furniture, having the furniture repaired at this point is a very small part of what I am seekingMy basic complaint is that I have decided that because of the fact the furniture has broke down already twice in the first three months of having it and the available customer service for repair is unaccepable, I want to return the furniture for a full refundNote: Since I purchased this $item I have by far been sitting on a broken piece of furniture more than I have enjoyed a piece in good working order Which brings us to fact that Venetian Furnitures no refund policy has no legal merrittEach time I call them requesting a refund, they give me a different reason as to why they will not refund my moneyAlso, their purchase contract does not conatin any language that stipulates a reason I can not be refundedThe bottom line is this furniture is not a quality investmentIt is not reasonable to expect me to live with a piece of furniture that is constantly going to be broken down and needing repairsI want a full refundI'm asking the Revdex.com to inform me of my legal rights and possible recourse for the ridiculous practices of Venetian FurnitureAny further information or statements needed from me, please contact me Thank you, [redacted]
I am rejecting this response because: As you can see from the thread of emails I sent you that I had contacted Venetian and also in emails I complained about them not returning phones calls This business is not stating the truth They are selling a product that doesn't last months A reputable business would have advocated for the customer to just return the entire item Never in my life have I ever come across such dishonest people people Thank you, [redacted] ***
This Letter is in response to the complaint filed by Ms [redacted] , ID Number listed aboveMs [redacted] purchased an [redacted] reclining sofa from our store on January 27, About months after the sofa was delivered to Ms***h [redacted] , she contacted our office to state that one of the recliners kept getting stuck in the reclining positionWe contacted the manufacturer with her claim, and scheduled the customer with a service technician to fix the problemIf Ms [redacted] is experiencing another problem with her sofa we are more that happy to contact the manufacturer again with her claim, however we must abide by the contract that Ms [redacted] signed (please refer to the attached sales invoice [redacted] )Our store policy states that all sales are considered final at the time the contract is signed, and warranties are regulated not by Venetian Furniture, but by the manufacturer, in this case [redacted] furnitureAt this point, [redacted] will not give us the authorization to return this product due to the fact that during their investigation they found this problem to be repairableAgain, we are more than willing to contact the manufacturer for another service authorization, but if this is unacceptable to Ms [redacted] , we are willing to allow her to come into our store and reselect to a different sofa of her choosingPerhaps she will find that a sofa made by a different manufacturer will better suit her needsWe pride ourselves on serving our customers, and we are more than happy to assist Ms [redacted] become satisfied with her purchasePlease feel free to contact our office at ###-###-#### with any questions you may have regarding this case
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still don't agree with the charge of the delivery feesThey should inform consumers of the charge when it comes to their warranty policies upfront, But they did refund me my $ Sincerely, [redacted] ***
This letter is in response to the complaint filed by Mr [redacted] Mr [redacted] purchased a 5-piece dining set with extra armchairs and a matching china hutch from our store on June 12, This was an elegant dining set of high quality, and had a distressed look Mr [redacted] picked up his merchandise on July 4th2014, and upon arrival, inspected each piece of furniture and then signing paperwork stating that he received his furniture in satisfactory condition, and he proceeded to take his merchandise home with himMr [redacted] and his wife then contacted our office later to state that they received the "wrong table", that the table they received was not the same table that was displayed on our showroom and there were also "scratches" on the tableWe took this matter very seriously, and we informed them that it was impossible for the table to be the wrong one, and stated that we would send a professional Technician to Mr***'s home to restore any flaws Mr [redacted] was concerned about to mint condition stateMr [redacted] agreed to have a technician sent to his home, and the service was scheduled July 14, We sent the Technician all the way to Mr***'s home in Union City over an hour away, and upon his arrival, Mr [redacted] refused to let the Technician enter his homeWe let Mr [redacted] know that everything he was concerned about could be corrected, but Mr [redacted] would not allow our Technician to complete the jobMr [redacted] insisted again that he was concerned that he received the "wrong table" so we invited Mr [redacted] back to our showroom to check see our showroom to check see that they in fact received the correct itemsMrMrs [redacted] did come back to our store and upon investigating our showroom, admitted they did receive the same set that was displayed on our showroom floorMrand Mrs [redacted] then insisted on taking our floor sample to exchange with the set at their homeWe agreed in order to satisfy this customer, and had Mr [redacted] sign the paperwork indicating he requested our floor sample, and we scheduled the delivery and exchange for July 27, Upon the delivery, Mr [redacted] refused to accept the merchandise and giving no reasonable explanation, demanded a full refundWe offered to have Mr [redacted] reselect to another set, and he refusedWe let Mr [redacted] know that we must abide to our store policy that he signed at the time of the sale, and we are willing to allow them to choose another set, but a refund was not possible, and Mr [redacted] was fully aware of this when he signed the contract(Please refer the the attached sales invoice [redacted] )If this customer truly wants to cancel, then we would be happy to refund him, but as stated in the store policy, we would assess a 25% fee for any and all cancellationsServing our customers is our top priority, and we feel we have done our best to assist this customerIt has cost our store a lot, and we hope that Mr [redacted] is able to make a final decision on this matterMr [redacted] is welcome back to our store once his decision is madePlease contact our office at ###-###-#### regarding any questions you may have about this case
This letter is in regards to the complaint filed by Mr [redacted] ***, ID number listed aboveAs stated by Mr [redacted] we exchanged the mattress out for him two times and also allowed him to upgrade to a mattress of his convenience without any troubleIn which he was satisfied withThis is all allowed under warranty but warranty for manufacture's does not include any type of transportation or delivery fee expenseTherefore we must charge this fee to recoup our expensesEven though $dollars does recoup enough for business expenses, it partially helps with delivery expenses like gas and manpower As courtesy of our customer service, this time we will refund $back to Mr***, but for future reference we will not be able to help Mr [redacted] on the delivery fee issuesPlease have Mr [redacted] come into the store with his receipt to get his refund of $Again, we would like to take this opportunity to say thank you to Revdex.com, [redacted] , and Mr [redacted] for helping us to resolve this matter
In regarding to the recent complaint made against us, We take claims of defective products quite seriously, especially any that have the potential to be dangerousWe are, however, a small company without the manpower to perform same-day pick up or repairWhile we were unable to divert our delivery personnel, we pulled our service technician from his other duties to go and inspect the piece after the clam had been made that the dresser has toppled Our service technician inspected the piece the day after the delivery and his report was that the customer’s floor was unevenWhen he placed the dresser in a different location, there was no wobble and it was completely stableThis model of dresser has locks in the drawer gliding mechanism to prevent them from falling out; the technician reports that these locks were still fully functionalIn short: the product is not defective and we made every effort to aid our customerWhat remains in question is the matter of returning the unwanted dresser, which we have decided to permitIf our customer had simply told us from the start that they did not want this dresser, we would not have hesitated to give them only the piece they actually wanted After a delivery had been made and a service had been performed, we still needed to schedule another truck to go to the customer’s home to pick up the dresser for returnThis process takes time, both to schedule and to performWe are perfectly willing to work with our customer, and indeed are still in the process of doing so, we simply ask that we are given the time to do our workAt this time, we have picked up the dresser from the customer’s home and credit has been issuedPlease do not hesitate to call us at (209) 824-if you may have any questionAgain we would like to take this opportunity to thanks Revdex.com for acting as mediation help between Customer and usSincerely yours, Office Manager
I am rejecting this response because: As I most certainly explained clearly to both Revdex.com and Venetian Furniture, having the furniture repaired at this point is a very small part of what I am seekingMy basic complaint is that I have decided that because of the fact the furniture has broke down already twice in the first three months of having it and the available customer service for repair is unaccepable, I want to return the furniture for a full refundNote: Since I purchased this $item I have by far been sitting on a broken piece of furniture more than I have enjoyed a piece in good working order Which brings us to fact that Venetian Furnitures no refund policy has no legal merrittEach time I call them requesting a refund, they give me a different reason as to why they will not refund my moneyAlso, their purchase contract does not conatin any language that stipulates a reason I can not be refundedThe bottom line is this furniture is not a quality investmentIt is not reasonable to expect me to live with a piece of furniture that is constantly going to be broken down and needing repairsI want a full refundI'm asking the Revdex.com to inform me of my legal rights and possible recourse for the ridiculous practices of Venetian FurnitureAny further information or statements needed from me, please contact me Thank you, [redacted]