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Venetian Outdoors

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Venetian Outdoors Reviews (8)

We had Venetian Outdoors install artificial turf in our front yardThey did a fabulous job! The turf looks so real it’s amazingMatt was awesome to work with! He was very helpful and always responded immediately when we had a questionHis crews were very professional and great to work withThey did a fabulous job, prices were reasonable, and I would definitely recommend them!!! We will use them again in the future!

We installed synthetic turf at the *** residence on two seperate occasionsThe first install was almost a year agoThe second was in June '*** is mistaken when he says that we have not returned any callsHe has sent me several text messages, all of which were returned.
I
informed *** that the new turf that was installed is indeed the same turf that was installed last yearI explained to him that the two turfs were manufactured at different timesThe fact that the turfs were manufactured at different times means that dye lots can be slightly different, yard extruding, tufting, all can be slightly differentWe did not discuss this prior to the install, but since the new turf was on the other side of the yard from the old I did not see that as issue*** has a high face weight, premium synthetic turf that looks greatThe two turfs are the same even though they were manufactured at different timesAt this point there is nothing that Venetian Outdoors is able to do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It has been less than a year since the work has been completed. I have attached to color pictures to show the difference, which is considerable. As the business stated, they did not inform me prior to installing that there would be a difference. Again, I am requesting for everything to match as I paid for
Regards,
*** ***

I am not sure what I am looking at in the attached picture. It is in our paperwork and generally known that with any manufactured product such as turf, carpet, tile, that colors vary from dye lot to dye lot.  I have confirmed that the turfs installed at **. [redacted]'* residence are a match. The turf may be a slightly different in color, but that is hard to guage. This turf looks different in different lighting as well as from different angles. It is impossible based on the install at **. [redacted]'s to look at both turf areas from the the same angle. What I mean by that is if you are standing on the patio looking West you would be looking straight into one roll of turf while looking South at the newer installed turf you would be looking at the side of another roll. We are comparing apples to oranges here. The install at the [redacted] residence is of superb quality. I would give it a 9 out of 10. We will not be replacing perfectly good turf as **. [redacted] is requesting. 
[redacted].

We had Venetian Outdoors install artificial turf in our front yard. They did a fabulous job! The turf looks so real it’s amazing. Matt was awesome to work with! He was very helpful and always responded immediately when we had a question. His crews were very professional and great to work with. They did a fabulous job, prices were reasonable, and I would definitely recommend them!!! We will use them again in the future!

I am not sure what I am looking at in the attached picture. It is in our paperwork and generally known that with any manufactured product such as turf, carpet, tile, that colors vary from dye lot to dye lot.  I have confirmed that the turfs installed at **. [redacted]'* residence are a match. The turf may be a slightly different in color, but that is hard to guage. This turf looks different in different lighting as well as from different angles. It is impossible based on the install at **. [redacted]'s to look at both turf areas from the the same angle. What I mean by that is if you are standing on the patio looking West you would be looking straight into one roll of turf while looking South at the newer installed turf you would be looking at the side of another roll. We are comparing apples to oranges here. The install at the [redacted] residence is of superb quality. I would give it a 9 out of 10. We will not be replacing perfectly good turf as **. [redacted] is requesting. 

[redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

It has been less than a year since the work has been completed.  I have attached to color pictures to show the difference, which is considerable.  As the business stated, they did not inform me prior to installing that there would be a difference.  Again, I am requesting for everything to  match as I paid for.

Regards,

We installed synthetic turf at the [redacted] residence on two seperate occasions. The first install was almost a year ago. The second was in June '14. [redacted] is mistaken when he says that we have not returned any calls. He has sent me several text messages, all of which were returned. 

I...

informed **. [redacted] that the new turf that was installed is indeed the same turf that was installed last year. I explained to him that the two turfs were manufactured at different times. The fact that the turfs were manufactured at different times means that dye lots can be slightly different, yard extruding, tufting, all can be slightly different. We did not discuss this prior to the install, but since the new turf was on the other side of the yard from the old I did not see that as issue. **. [redacted] has a high face weight, premium synthetic turf that looks great. The two turfs are the same even though they were manufactured at different times. At this point there is nothing that Venetian Outdoors is able to do.

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Address: 6150 W Gila Springs Pl Ste 24, Chandler, Arizona, United States, 85226-3559

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