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Venice Fitness

393 King St W, Toronto, Ontario, Canada, M5V 3G8

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Reviews Health Club Venice Fitness

Venice Fitness Reviews (%countItem)

On Oct 4, 2018, I received a call from *** requesting money for aprox $425 for a fitness membership. He also *** that this would be put in collection and attempted to use a scare tactic saying it would affect my credit rating.

On aprox Jan or Feb 2017 I purchased a voucher to Venice Fitness from *** for a three month term which I paid for through ***. When I redeemed the voucher I did not have to provide any CC on file. IF I were to plan to continue going to Venice Fitness, I would renew at the regular rate and provide my payment info at that time.

Near the end of my three month term, I informed the person at the front desk that I would not be renewing after this date and asked if Needed to to anything regarding cancellation. She responded simply that she is updating the system at that moment and nothing else I needed to do. This happened aprox the third week in April 2017. This is very accurate since we were taking a family vacation to Israel and wanted to shed a few pounds. We also purchased at that time another voucher for a boot campp.

I understand that this is not ***'s policy, however the staff at that time, which is employed at his establishment did not follow it.

I had no commitment or obligations after the voucher expired and preferred that I did not give my CC for this exact purpose. *** in my opinion is being negligible to his customers by not once calling between April 2017 ( the day that I verbally cancelled) to Oct 4, 2018. Then having the audacity to claim that I was still under contract. This presumes that I would be allowed to use the facilities at Venice Fitness for over a year and half and not pay. Otherwise, why did *** wait until yesterday to do so. He knew perfectly well that I used a *** voucher. He knew perfectly well that I have not been to Venice Fitness in over a year and half but he continued to allow charges to build up. This is not only terrible customer service because this was in his favor, yesterdays conversation of *** my credit a low class business module.

Desired Outcome

I not only expect a written apology for his business conduct on company letter head, I also expect that he waives, also in writing on company letter head, any future liability against me and correct any credit misrepresentation. Of course any amount owing that he claims is outstanding is to be reversed as well.

Venice Fitness Response • Oct 12, 2018

Hi,
I'm *** and I never contacted this customer. Please ask him to provide, if possible, the name of the person who contacted him. Thanks

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Address: 393 King St W, Toronto, Ontario, Canada, M5V 3G8

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