Venida Packing Inc

January 12, 2017Revdex.com 400 Holiday Drive Suite 220 Pittsburgh PA 15220Attn: [redacted]ID #[redacted]Dear [redacted]In regards to this complaint, the facts are as follows:1. The customer purchased this product December 13, 2015 through [redacted].com2. The return policy time for...

purchases through [redacted] is 30 days.3. Our return policy (holidayprojectors.com) is 90 days.4. There is no 1 year warranty on any of our projectors. The customer stated that [redacted] told them this, but that is not correct nor does it state that anywhere on the customers purchase on line.5. We can offer the customer a new unit at 20% off but we cannot ship a new unit at no cost.We apologize for any inconvenience to the customer. Please feel free to contact me if you require any additional information.Marsha K[redacted] Director of Operations[redacted] 111 3rd Street Sharpsburg PA 15215 ###-###-#### or ###-###-####

Unfortunately this company was very smart and sent no paperwork with this unit. The manual nor the shipping box doesn't even show a manufactures name on it. I will not be satisfied until this company swaps out this unit with a working one at no cost.They can't show proof of warranty other then what they tell you.There web site shows nothing for warranty last I looked either.