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Venita's Sales Reviews (9)

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

I'm tired of this nowI even got my [redacted] totaled in accident just close this case I have reviewed the response made by the business in reference to complaint ID 11105578, and find that this resolution is satisfactory to me Sincerely, Himanshu ***

Complaint: ***
I am rejecting this response because:
*** ***

February 29,
Dear Mr***:
I read your response to my letter dated February 22, 2016. I would be more than happy to review the diagnostics and information pertaining to your old battery and would also be happy to give a copy of the diagnostics report to you. Please expect a call from me today so that we can set a time to meet. Hoping to meet with you at your earliest convenience
Yours very truly,
Mike ***, Service Director

Tell us why here
Dear Sir or Madam:

Initial Business Response /* (1000, 5, 2015/05/27) */
Contact Name and Title: *** cooper, manager
Contact Phone: XXX-XXX-XXXXX
Contact Email: ***@***.com
The repair required on the customers car is not related to the recall performed on 4/
Yes, the accuator is the problem and
normally it would be covered under a warranty extension that Toyota put out for a software issueThis on the other hand is due to impact damageToyota will not cover the repair if the unit has impact damaage and the warranty extension doesnt apply for salvage/total loss cars as the customers is this typeThis car is branded as a total loss on Carfax just before the customer bought it
We had Toyota inspect the part and they denided coverage under the warranty extentionWe have agreed to help the customer out with a reduced cost as the car is not drivable without the repairs being made and they are good customers of the dealership
Awaiting the customers response
Initial Consumer Rebuttal /* (2000, 7, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is true that car is now listed as Total lost in Car Fax but it was not listed as total lost in when I had purchased itThe accident was reported in but the car fax never stated it as total lost until recentlyAlso, I should have received warranty as promised by Toyota back in
But as I have urgent need for car and want to maintain good relationship with the dealership, I will accept the discounted rate from dealer and close the case
Thanks for helping me out

In reference to Mr*** claim (Case # ***) of the Siennas on the web site being recalled, he was correct about the recall status. Because our customers safety is a high concern of ours, we at Bredemann Toyota do not deliver a customer a vehicle that is under recall status until the
recall has been taken care of. Part of our process includes confirming the recall status immediately when the vehicle comes into our inventory and then again immediately upon sale of the vehicle. When the vehicles Mr*** is referring to entered our inventory, they were not under recall status. Mr*** original interest was in a used Sienna and right after he agree to purchase the used vehicle, Bredemann Toyota discovered there had been a recent recall placed on the Sienna. Upon this discovery, we brought it to Mr*** attention and told him we would not deliver the used Sienna because of the open recall situation and we began discussing the possibility of his purchasing a brand new Sienna. Mr*** then elected to purchase the new Sienna versus the used Sienna.On 12/1/2016, Mr*** purchased a Toyota Sienna from Bredemann Toyota. Within this transaction, Mr*** also traded in a Kia Sorento. The trade was in a negative equity situation by $4458. Mr*** placed $as a down payment so that left a negative equity of $to be rolled into the new loan. We pulled Mr***' credit at the dealership initially through Transunion and received a Tier out of tiers (with tier being the best and tier being the worst). With the negative trade equity and less than perfect credit, we were concerned about receiving an approval from the lending institution. We elected to then pull a credit history through Experian and Equifax to try and see if Mr*** credit score was better through these credit reporting agencies. Upon pulling these additional reports, Mr*** scored slightly higher through Experian and Equifax. We ended submitting an application to separate banks that we felt would consider approving Mr*** loan application asking to borrow $on a Sienna than has an MSRP of $33810. of the banks turned down Mr*** application. Toyota Financial Services showed interest in approving the loan and we were able to get TFS to approve the loan with a tier approval with a month term. With the negative equity advance and Tier credit, this was the best scenario available. In reference to Mr*** claim that his credit was pulled 5-times, Bredemann Toyota pulled it time for each of the credit reporting agencies. Each of the banks we submitted to, pulled it time each also. Due to the fact that Mr*** credit was not a "slam dunk" approval, this was the way in wich we were able to provide Mr*** with the best possible terms and conditions for his new Toyota Sienna loan. At the time of delivery, Mr*** was presented a menu of finance options and the current loan terms and conditions are the ones he selected and signed for.Respectfully submitted, BREDEMANN TOYOTADon ***, General Sales Manager

Mr*** brought his *** to us on stating that the cr would not go into gear and the engine light was on. The codes in the system led us toward a diagnosis of hybrid battery failure. The codes in the system were *** and ***. We ran a
health check on the Hybrid battery and it failed due to a bad cell. We attempted to charge the battery up and once again it failed to charge the bad cells. We received approval from the customer to replace the Hybrid battery and did replace the battery once the parts were delivered to the dealership. We test drove the car and once again performed a health check on the Hybrid battery. Everything passed at that time. customer took delivery of the vehicle
Two days after picking up his car, Mr*** came back to service because the check engine light was on. We advised him that we would look at it, but if it was not related to the work on the battery that he would be responsible for the diagnosis charge. Mr***'s *** has evidence of several severe accident repairs and is listed as a salvage vehicle. We explained this to Mr***. We also explained that a check engine light can come on for hundreds of reasons. We told Mr*** that if the check engine light was on due to something that we caused during the work we did on his vehicle, we would take care of it. The customer declined and said he would take it to a different dealer for an inspection on 1.28.16. I followed up with Mr*** on and mr*** did have the vehicle inspected at another *** dealer and they found the catalytic converter pipe was bad and that it had to be replaced. The replacement of the catalytic converter pipe has no relation to the work we performed. It is in a different system altogether
With Mr***'s *** having over 163,miles on it, both the Hybrid battery replacement and the converter pipe replacement at the other *** dealer would not be considered out of the ordinary repairs due to wear and tear
We feel the replacement of the Hybrid battery was the appropriate repair when Mr*** brought his vehicle to us with the check engine light on
Respectfully submitted,
Mike ***, Service Manager

I'm tired of this nowI even got my *** totaled in accident just close this case.
I have reviewed the response made by the business in reference to complaint ID 11105578, and find that this resolution is satisfactory to me
Himanshu ***

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