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Venita's Sales Reviews (4)

I'm tired of this now. I even got my [redacted] totaled in accident just close this case.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11105578, and find that this resolution is satisfactory to me.
Sincerely,
Himanshu [redacted]

In reference to Mr. [redacted] claim (Case # [redacted]) of the Siennas on the web site being recalled, he was correct about the recall status.  Because our customers safety is a high concern of ours, we at Bredemann Toyota do not deliver a customer a vehicle that is under recall status until the...

recall has been taken care of.  Part of our process includes confirming the recall status immediately when the vehicle comes into our inventory and then again immediately upon sale of the vehicle.  When the vehicles Mr. [redacted] is referring to entered our inventory, they were not under recall status.  Mr. [redacted] original interest was in a used Sienna and right after he agree to purchase the used vehicle, Bredemann Toyota discovered there had been a recent recall placed on the Sienna.  Upon this discovery, we brought it to Mr. [redacted] attention and told him we would not deliver the used Sienna because of the open recall situation and we began discussing the possibility of his purchasing a brand new 2017 Sienna.  Mr. [redacted] then elected to purchase the new Sienna versus the used Sienna.On 12/1/2016, Mr. [redacted] purchased a 2017 Toyota Sienna from Bredemann Toyota.  Within this transaction, Mr. [redacted] also traded in a 2016 Kia Sorento.  The trade was in a negative equity situation by $4458.  Mr. [redacted] placed $1000 as a down payment so that left a negative equity of $3458 to be rolled into the new loan.  We pulled Mr. [redacted]' credit at the dealership initially through Transunion and received a Tier 6 out of 7 tiers (with tier 1 being the best and tier 7 being the worst).  With the negative trade equity and less than perfect credit, we were concerned about receiving an approval from the lending institution.  We elected to then pull a credit history through Experian and Equifax to try and see if Mr. [redacted] credit score was better through these credit reporting agencies.  Upon pulling these additional reports, Mr. [redacted] scored slightly higher through Experian and Equifax.  We ended submitting an application to 4 separate banks that we felt would consider approving Mr. [redacted] loan application asking to borrow $37661 on a 2017 Sienna than has an MSRP of $33810.  3 of the 4 banks turned down Mr. [redacted] application.  Toyota Financial Services showed interest in approving the loan and we were able to get TFS to approve the loan with a tier 3 approval with a 75 month term.  With the negative equity advance and Tier 6 credit, this was the best scenario available.  In reference to Mr. [redacted] claim that his credit was pulled 5-6 times, Bredemann Toyota pulled it 1 time for each of the 3 credit reporting agencies.  Each of the 4 banks we submitted to, pulled it 1 time each also.  Due to the fact that Mr. [redacted] credit was not a "slam dunk" approval, this was the way in wich we were able to provide Mr. [redacted] with the best possible terms and conditions for his new 2017 Toyota Sienna loan.  At the time of delivery, Mr. [redacted] was presented a menu of finance options and the current loan terms and conditions are the ones he selected and signed for.Respectfully submitted,  BREDEMANN TOYOTADon [redacted], General Sales Manager     847.698.3700

February 29, 2016
Dear Mr. [redacted]:
I read your response to my letter dated February 22, 2016.  I would be more than happy to review the diagnostics and information pertaining to your old battery and would also be happy to give a copy of the diagnostics report to you.  Please expect a call from me today so that we can set a time to meet.  Hoping to meet with you at your earliest convenience.
Yours very truly,
BREDEMANN [redacted]
Mike [redacted], Service Director
847.655.1650
mike[redacted]@bredemann.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

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