Vent Fitness of Niskayuna

I have attached *** [redacted] contract, notes from our system and his check in to the clubOur procedure for billing issues are as followed: When the member checks into the club we will tell them if we did not receive a payment, we are able to do that after we have tried several timesWe will give the member the opportunity to be responsible if their credit card changesWe do have members never has the credit card company called to give us new information on any memberIf the credit card company told him that I believe he needs to take it up with that credit card companyAfter to day's we will send out a email to the member If we do not get a response our main office will send a RFC letter if no response after 7-day's it will go to a third party collection agency.The member is responsible for filling out the initial contract with the correct email if his email had changed he is also responsible for notifying Vent Fitness.It is a members responsibility to give valid billing information at the time of joining and keep funds to cover their dues through out their membershipIf their bank account or credit card changes it is their responsibility to notify all parties that have auto paymentIf they do not have the funds they are subject to late fees and service charges.As credit cards are changing at a high volume on a daily basis we generally try to work with the member if they are behind because of a billing issue however, the responsibility of someone's credit card or bank account changing is solely theirs.Please let me know if you have any further questions.Thank you,Patricia [redacted] General Manager [redacted]

We have never received a cancellation or any correspondence from [redacted] Our agreements state as you can see from the attachment that we follow New York state lawShe had business day's to cancel her membershipIf she had changed her mind with in that time period she would have just had to contact us and we would have returned any money and cancel as the law statesAgain, I looked at our records and notes and we have never spoken or received any cancellation request from herHer agreement still stands at this pointPlease let me know if you have any further questions [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[How was I supposed to cancel a membership I didn't even know I had until after I saw the charges on my accountYou charged my card without my permission as I never processed my membership
Regards,
*** ***

We have never received a cancellation or any correspondence from [redacted]. Our agreements state as you can see from the attachment that we follow New York state law. She had 3 business day's to cancel her membership. If she had changed her mind with in that time period she would have just had to...

contact us and we would have returned any money and cancel as the law states. Again, I looked at our records and notes and we have never spoken or received any cancellation request from her. Her agreement still stands at this point. Please let me know if you have any further questions.  [redacted]

I have attached [redacted] contract, notes from our system and his check in to the club. Our procedure for billing issues are as followed: When the member checks into the club we will tell them if we did not receive a payment, we are able to do that after...

we have tried several times. We will give the member the opportunity to be responsible if their credit card changes. We do have 25000 members never has the credit card company called to give us new information on any member. If the credit card company told him that I believe he needs to take it up with that credit card company. After 30 to 60 day's we will send out a email to the member If we do not get a response our main office will send a RFC letter if no response after 7-10 day's it will go to a third party collection agency.The member is  responsible for filling out the initial contract with the correct email if his email had changed he is also responsible for notifying Vent Fitness.It is a members responsibility to give valid billing information at the time of joining and keep funds to cover their dues through out their membership. If their bank account or credit card changes it is their responsibility to notify all parties that have auto payment. If they do not have the funds they are subject to late fees and service charges.As credit cards are changing at a high volume on a daily basis we generally try to work with the member if they are behind because of a billing issue however, the responsibility of someone's credit card or bank account changing is solely theirs.Please let me know if you have any further questions.Thank you,Patricia [redacted]General Manager [redacted]

As you can see from the attachments above. When some one signs up online they immediately are sent a copy of their agreement and a welcome email. [redacted] was sent both. She also fill out the agreement completely  with all her information signed and hit submit. At this point [redacted] has cancelled her credit card, we are not receiving any payment. We have policies in place when a online agreement is signed, sending that information immediately is part of that.  As you can see this situation is neglect on [redacted] part as she has never contacted Vent Fitness to solve her situation. As of today I have cancelled [redacted]'s membership to resolve the situation.