Vent Masters, Inc.

Complaint: [redacted]
I am rejecting this response because:Specifically counter to points 1) 2) 3) 4) provided by vendor:1) The inherent defect with the vents could not be apparent until the onset of colder weather which was after the returns period specified by the online store.2) The vents were returned with no visible damage other than having been removed from their packaging materials.3) The vents were installed precisely according to manufacturer instruction on the packaging into precisely 3" holes as specified.4) It is fine that Vent Masters now wants to point a finger at the manufacturer www.mflouver.com but they agreed to provide a refund for the cost of the vents and now have custody of the vents in question. They can take it up with their manufacturer themselves.
Sincerely,
[redacted]

1. The vents were not returned within the time period specified on the online store.2. The vents were returned damaged.3. Our conclusion is that the vents were not installed properly. We sell thousands of these vents and we never have a problem. 4. We do not manufacture these products. If the...

customer has an issue with how they are manufactured he should take it up with the factory. They are located at www.mflouver.com

Hi [redacted],I apologize for the confusion. I understand your concern. I do not think our office manager handled the problem correctly. We have cancelled your invoice and I sincerely apologize for your inconvenience. Most sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]