This letter is in reference to customer complaint ID # [redacted] The customer was informed that we are unable to warranty parts that are not provided by our shopThis is standard industry practiceMany shops do not allow a customer to bring their own less expensive partsWe do as a means to help a customer save money who is especially cost conscious We charge more for parts we sell which allows us to provide a warranty on themWe strive to provide quality parts in addition to quality workIt costs us when we have to do a repair a second time and our goal is to do it right the first time Our reputation is important to us and we contacted the company who sold the part to the customerThe company has agreed to pay us to replace the defective alternator I contacted the customer September 18th and explained again that we are unable to warranty customer provided partsI shared that the company where the part was purchased had agreed to pay us to replace the defective alternatorThe customer agreed that this course of action would resolve their complaintThe customer stated they would bring their car to us for the repair on September 19th Please contact either myself, or my brother [redacted] with any questionsWe may be contacted at Sincerely, [redacted] Master Mechanic|VP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have had the issue resolvedThey reinstalled my new alternator at no charge due to the part being defective from ***, which *** paid for I was never informed of my work not being under warranty, just the partSo we agreed to disagreeDuring this time they were never rude or nasty with me, just a misunderstanding and miscommunicationI would still recommend them to do work on anyone's vehicle!
Thanks,
*** ***
This letter is in reference to customer complaint ID #[redacted]. The customer was informed that we are unable to warranty parts that are not provided by our shop. This is standard industry practice. Many shops do not allow a customer to bring their own less expensive parts. We do as a means to help a...
customer save money who is especially cost conscious.
We charge more for parts we sell which allows us to provide a warranty on them. We strive to provide quality parts in addition to quality work. It costs us when we have to do a repair a second time and our goal is to do it right the first time.
Our reputation is important to us and we contacted the company who sold the part to the customer. The company has agreed to pay us to replace the defective alternator.
I contacted the customer September 18th and explained again that we are unable to warranty customer provided parts. I shared that the company where the part was purchased had agreed to pay us to replace the defective alternator. The customer agreed that this course of action would resolve their complaint. The customer stated they would bring their car to us for the repair on September 19th.
Please contact either myself, or my brother [redacted] with any questions. We may be contacted at 502.426.3227.
Sincerely,
[redacted] Master Mechanic|VP
This letter is in reference to customer complaint ID # [redacted] The customer was informed that we are unable to warranty parts that are not provided by our shopThis is standard industry practiceMany shops do not allow a customer to bring their own less expensive partsWe do as a means to help a customer save money who is especially cost conscious We charge more for parts we sell which allows us to provide a warranty on themWe strive to provide quality parts in addition to quality workIt costs us when we have to do a repair a second time and our goal is to do it right the first time Our reputation is important to us and we contacted the company who sold the part to the customerThe company has agreed to pay us to replace the defective alternator I contacted the customer September 18th and explained again that we are unable to warranty customer provided partsI shared that the company where the part was purchased had agreed to pay us to replace the defective alternatorThe customer agreed that this course of action would resolve their complaintThe customer stated they would bring their car to us for the repair on September 19th Please contact either myself, or my brother [redacted] with any questionsWe may be contacted at Sincerely, [redacted] Master Mechanic|VP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have had the issue resolvedThey reinstalled my new alternator at no charge due to the part being defective from ***, which *** paid for I was never informed of my work not being under warranty, just the partSo we agreed to disagreeDuring this time they were never rude or nasty with me, just a misunderstanding and miscommunicationI would still recommend them to do work on anyone's vehicle!
Thanks,
*** ***
This letter is in reference to customer complaint ID #[redacted]. The customer was informed that we are unable to warranty parts that are not provided by our shop. This is standard industry practice. Many shops do not allow a customer to bring their own less expensive parts. We do as a means to help a...
customer save money who is especially cost conscious.
We charge more for parts we sell which allows us to provide a warranty on them. We strive to provide quality parts in addition to quality work. It costs us when we have to do a repair a second time and our goal is to do it right the first time.
Our reputation is important to us and we contacted the company who sold the part to the customer. The company has agreed to pay us to replace the defective alternator.
I contacted the customer September 18th and explained again that we are unable to warranty customer provided parts. I shared that the company where the part was purchased had agreed to pay us to replace the defective alternator. The customer agreed that this course of action would resolve their complaint. The customer stated they would bring their car to us for the repair on September 19th.
Please contact either myself, or my brother [redacted] with any questions. We may be contacted at 502.426.3227.
Sincerely,
[redacted] Master Mechanic|VP