Ventana Hills Apartments Reviews (1)
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Ventana Hills Apartments Rating
Description: APARTMENT FINDING & RENTAL SERVICE
Address: 1350 Ventana Dr., Coraopolis, Pennsylvania, United States, 15108
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Review: We have been leasing a luxury apartment home from the Ventana Hills apartment complex in [redacted] Pennsylvania since April, 2015. We chose this apartment with the promise of gated security at the driveway of the complex. Since the beginning of our time here, the gate has been in use a total of three times. After calling the leasing office several times, and receiving no timeline or answers, the gate is still not in use. The leasing agent that we have spoken to refuses to allow us to speak to the manager, and denies that as renters we pay any amount for the gate. However, this amenity is clearly advertised on their website. Nothing has been done to rectify the situation.Desired Settlement: Adjustment in rent for services not rendered and up until repair of service.
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Response:
Dear [redacted],The gate at the entrance of Ventana Hills Apartments has unfortunately been inoperative several times over the previous few months. We have had 3 separate companies ([redacted], [redacted] and [redacted] at the property numerous times trying to repair the gate system and have spent thousands of dollars doing so. So far we have run 140 ft. of new wire from the guard shack to the gate, replaced 2 operator control boards, replaced loops at the exit gate, updated Keri Doors database and replaced the arm bracket on the exit gate. The entry gates are now operable, but we need to leave them up until the exit gate is working properly due to safety concerns. We have had to wait for several ordered parts to arrive, which has delayed the repair process. We do believe that we are very close to having all gates operational and will continue to work on them until they are.I have spoken with this resident about the gates and let him know that we are working on them and will have them fixed as soon as we can. I am in the office at Ventana Hills Apartments five days each week and am available to talk with residents about any questions or concerns that they may have.Feel free to give me a call at [redacted] if you have any further questions.Best Regards,[redacted]Property Manager Ventana Hills Apartments ###-###-####