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Ventana Ranch Apartment

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Ventana Ranch Apartment Reviews (3)

Complaint: [redacted] I am rejecting this response because: I am sorry about how I am about to answer this, but at this point I would just like to say Felicia can go to hell as well as Ventana Ranch ApartmentsThey ridiculously only gave me $back from my deposit which I believe is unwarrantedThey do not care about their tenants, and they do not treat everyone the sameThey sent me a letter stating the reasons I was only getting $and I only agree with the fact that, yes a few things were left behind as I did not have the time within two weeks to completely move outThe apartment had no damages, and was relatively clean besides the items that were leftAll I can say is karma comes aroundDid she really offer me all the things she says she did? [redacted] noshe procrastinated over and over againIt didn't even seem to concern her, and the many times that I did try to call other than the few times she answered, no one answered the office phoneEVER! I am appalled at the type of people that GSL hired for this community as I have lived there for yearsI honestly think they are the trashiest, non caring "management" they could haveAs well as the "manager" Felicia, dresses like she is going to the club, rather than dressing like a professionalI know they are sm and will not make things right as I have already tried talking to several people, but I did want to make my feelings known on the subjectAs stated previously Karma will come aroundgood luck Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because: I am sorry about how I am about to answer this, but at this point I would just like to say Felicia can go to hell as well as Ventana Ranch Apartments. They ridiculously only gave me $100 back from my deposit which I believe is unwarranted. They do not care about their tenants, and they do not treat everyone the same. They sent me a letter stating the reasons I was only getting $100 and I only agree with the fact that, yes a few things were left behind as I did not have the time within two weeks to completely move out. The apartment had no damages, and was relatively clean besides the items that were left. All I can say is karma comes around... Did she really offer me all the things she says she did? [redacted] no... she procrastinated over and over again. It didn't even seem to concern her, and the many times that I did try to call other than the few times she answered, no one answered the office phone. EVER! I am appalled at the type of people that GSL hired for this community as I have lived there for years. I honestly think they are the trashiest, non caring "management" they could have. As well as the "manager" Felicia, dresses like she is going to the club, rather than dressing like a professional. I know they are sm and will not make things right as I have already tried talking to several people, but I did want to make my feelings known on the subject. As stated previously Karma will come around... good luck.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

To The Revdex.com,I am writing you today in regards to the complaint filed by Mrs. [redacted] that your organization received. In that statement she references her window sills and the mildew that is created from the condensation that naturally accumulates in that location. This is a...

common problem at our community that is caused by both the hot New Mexico climate as well as an individual’s personal living habits. Regardless of the reason we at Ventana Ranch are prepared to clean and remove any mildew build up as a result of condensation, however we can’t control the way our residents decide to live in any individual apartment. In addition to cleaning the window sill our maintenance team will also rebuild any window sills that have been damaged from the water. I have searched our records and do not have record of work orders placed by Mrs. [redacted] nor do I remember speaking to her about this in early 2016. Because this is an issue we address for all of our residents Mrs. [redacted] should rest assure any damage to the window sill from the condensation will be treated and repaired by Ventana Ranch at no cost to her.Next, Mrs. [redacted], claims we ignored her request for pest control service. Let me be clear, Ventana Ranch understands the importance of preventive maintenance and has teamed up with Orkin to insure the best defense for our residents in regards to any pest issues we are asked to eliminate. With regular bi-weekly service provided by Orkin there is no need for us to hesitate or deny pest control service to any of our valuable residents. Beginning in May and through the current month of July Mrs. [redacted] has received pest control service to her apartment a total of 7 times. Throughout these months I have spoken with Mrs. [redacted] about other types of treatment such as baiting the apartment. This treatment requires the resident to empty out all cabinets allowing space for Orkin to place the bait and eliminate any of the pests in her residence. Mrs. [redacted] said she would think about it and let me know when she was prepared to bait the apartment. I heard from her next on July 17th.  During that conversation she decided to move forward with baiting her residence. The following day I received an email from Mrs. [redacted] which contradicted our phone conversation the previous day, this email was clear about not pursuing this avenue of combating the pests she has spoken of. I immediately called her to discuss and during this conversation Mrs. [redacted] was adamant that she is not comfortable living in the apartment despite managements many efforts to deal with her complaint. In the interest of creating something positive for the resident it was then agreed to by both parties that we would enter into a mutual termination of the lease allowing Mrs. [redacted] to move out without any early termination fees or the required 30 day notice. That day Mrs. [redacted] came in to sign the termination of the lease and received a copy for her records. At that time, she wanted confirmation she would be given her full security deposit back. At that time, I explained the deposit will be returned to her minus any damages to the apartment that aren’t considered normal wear and tear and/or cleaning charges, if any.In conclusion, Ventana Ranch values all of our residents both past and present.  As the property manager I can guarantee Mrs. [redacted] will be held to the same standards all exiting residents are held to. Any charges due to damages will be combined with photo(s) as tangible proof they existed. Thank you,  Felicia Z[redacted] Community ManagerVentana Ranch Apartments[redacted]PH: ###-###-####Fax:###-###-####

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Address: 10400 Universe Blvd NW, Albuquerque, New Mexico, United States, 87114

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