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Ventura Beach Marriott

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Ventura Beach Marriott Reviews (1)

Review: Booked 2 rooms in February for May 23-26 for four to do a local marathon. Later a group rate for the marathon became available. One of our party contacted customer service to get the group rate for our rooms as well as drop the 23rd check in so that we would be there 24-26. We were given the rate for the one room with updated check in day and the second room received a call back from the hotel location ([redacted]) in which they stated our rate would be 209 - but this was not the group rate and our party was unaware of that. They said later that we could talk to the front desk when we arrived to square away the situation.When we went to check out, we were argued with by Anthony stating that it was our fault when we spoke to him on the phone for not knowing the group rate and that even though we had the group rate on the one reservation that he would not honor the group rate for our other reservation. As our group of four continued to discuss the matter, it became increasingly aware that we were getting no where and that we were becoming heated. I said to Anthony that I have stayed at Marriott many times and prefer the hotel and that I've never received such poor customer service to which he just said it was our fault and that he can't do anything.I spoke to the General Manager, Shannon Hillygus, of the hotel again today to get our rate adjusted and was presented with the same obtuse, argumentative and rude customer service stating it was our fault and that we cannot call a week in advance to get a group rate. I explained that we had called months prior to get the rate for which he then stated again it was our fault for not understanding the group rate and that even though the group rate of 159 was given to one room, a rate of 209 over memorial day weekend should be acceptable to us.Desired Settlement: I am asking that the group rate be honored for both of our hotel rooms.

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