Complaint: I am rejecting this response because: 1) They installed the printer and it was workingFor a couple of days2) We replaced the black ink cartridge after being forced to print the whole entire user manual from the HP websiteWe printed it because we were already having problems with the scanner function on the device and Rick refused to give us the user manual that came with the machineThat was the only thing that was printed on that device, and it was certainly not thousands of pages3) They made one free visit, not twoThe problems with the Mac did seem to be an Apple problem, so we stopped using the Mac computer at all and tried connecting the printer to three other computers in the officeNone of the three are Mac computersWe still could not get the printer connected and the scanner still did not function properlyWhen the computers being used are not Macs, it is no longer a Mac problem, and is most definitely a device problemAs for the second "visit," he may be referring to the fact that we gave him access to our computers via a remote program that the company runsHe had to do the work through the computer because we couldn't do anything on the actual printer, because the screen was nonfunctionalHe said that he fixed the problem, but we still couldn't do anything on the device itself, and as soon as he was off of our computer, we immediately had problems with the connection again 4) When Rick so rudely demanded that I "get off of his phone line and call HP instead," I agreed to call them because he told me that HP holds the warranty for their productsThe original invoice for the device clearly reads "Ventura County Computers warrants its products to be free from defects in material & workmanship under use and service for a period of one year from the date of purchase and to conform to manufacture specifications." After reading that, I called Rick back and read it to him as wellHe was silent for a moment and then told me that "they must have printed the wrong invoice." He pointed out that the invoice says "No refund given after days." I told him that I would be happy with an exchange or a credit, but I was not going to bring it to him and allow him to send me home with the same deviceHe proceeded to hang up on me 5) We don't want to fix the Mac computer because the Mac computer is not necessary to work the printer and the Mac computer is an extra computer for a unimportant individualIt is more important that the printer work with the three (non-Mac) office computersIt does notWe have already called Hewlett Packer and were told that because we do not have a warranty with Hewlett Packer they will not help usWe have a warranty with Ventura County Computers, so we called Ventura County ComputersWhat we wanted in the beginning was an exchange for a working printer, however after being treated so negatively we are now asking for a refundWe do not want any other products from this horrible companyMost businesses would honor the contract that is written on their own invoices Regards, C [redacted]
No one ever called after a couple of days to say it was not working properlyHow can we help if we are never told of a problem? We took the time to download and email them the PDFWhy they printed the whole thing I cannot understandAnyway, I’m sure more than the manual was printed When I remoted in to fix the stuck print job I saw the Toner status page showed magenta and cyan were almost completely exhaustedI don’t think they got depleted from printing the owner’s manual We actually made two on-site visits and a remote session for no chargeOne to setup scanning to the PC’s and one to setup scanning to MACBoth times when we left everything was working fineNever at any time, and I repeat any time, did anyone mention the touchscreen was not working properly until months laterAt the time the MAC setup was important because the office manager used a MACWe charged no fee for remote support and the unit was working and printingAs stated before no one mentioned the Touch Screen issue or any other problems after thatIf they had more problems they never called back to explain them to me VCC setup the warranty with HP in their name on the first installationHP will warranty the product just as if you bought it from anywhere Ventura County Computers warranties the products we build for one year Peripherals are warranted by the manufacturers We did not build the printer The "unimportant" individual was the office manager at the time of sale and installationWe offered to assist in calling HP on their behalf if they brought the printer inThis offer still stands If they bring the unit in we will gladly assist in warranty service from HP on their behalfWe have had a great relationship with the owner for over years and are saddened she passed awayIf whmever is now running the company wants to bring it in to our office we will assist in contacting HP on her behalf to get the printer repaired or replaced
">We installed the printer for
the client and it was working.
The client informed us that
they had replaced the black cartridge and wanted quotes on cyan and
magenta cartridgesWe made two free visits to
client to try to fix issues. The
Mac computer continually reports a spooler error. Mac tech support says this is a known
issue and the fix is to uninstall all printers and reinstall. We offered to do this but client
refused. The only other solution is
to reboot the computer when the spooler error comes back. Note however that this error has nothing
to do with the printer we sold the client.
It is an Apple problem and can affect any printerWhen client reported that the
LCD had died we reported that this was a warranty issue with Hewlett
Packard and invited them to contact
HP for support. They demanded that
we come out and take care of it. We
said we would but we'd charge for an onsite call. If they brought the printer into the
office we'd take care of it for them.
That wasn't satisfactory to themClient has satisfactory
recourses for their problems, but they have refused to take advantage of
them. They don't want to fix the
Mac computer to work with the printer.
They don't want to pick up the phone and contact Hewlett
Packard. What they want to do is to
return a printer for a full refund after they have printed several
thousand pages with it, no longer have the original toner cartridges in it
and the LCD screen is broken. Most
people would pick up the phone and call the manufacturer of the supposedly
defective product
No one ever
called after a couple of days to say it was not working properly. How can
we help if we are never told of a problem?
We took the
time to download and email them the PDF. Why they printed the whole thing
I cannot understand. Anyway, I’m sure more than the manual was printed.
When I remoted in to fix the stuck print job I saw the Toner status page
showed magenta and cyan were almost completely exhausted. I don’t think
they got depleted from printing the owner’s manual.
We actually
made two on-site visits and a remote session for no charge. One to setup
scanning to the PC’s and one to setup scanning to MAC. Both times when we
left everything was working fine. Never at any time, and I repeat
any time, did anyone mention the touchscreen was not working properly
until 2 months later. At the time the MAC setup was important because the
office manager used a MAC. We charged no fee for remote support and the
unit was working and printing. As stated before no one mentioned the Touch
Screen issue or any other problems after that. If they had more problems
they never called back to explain them to me.
VCC setup
the warranty with HP in their name on the first installation. HP will
warranty the product just as if you bought it from anywhere. Ventura
County Computers warranties the products we build for one year.
Peripherals are warranted by the manufacturers. We did not build the
printer.
The
"unimportant" individual was the office manager at the time of
sale and installation. We offered to assist in calling HP on their behalf
if they brought the printer in. This offer still stands.
If they bring
the unit in we will gladly assist in warranty service from HP on their
behalf. We have had a great relationship with the owner for over 5 years
and are saddened she passed away. If whmever is now running the company
wants to bring it in to our office we will assist in contacting HP on her
behalf to get the printer repaired or replaced.
Complaint: 11134204
I am rejecting this response because:
1) They installed the printer and it was working. For a couple of days.
2) We replaced the black ink cartridge after being forced to print the whole entire user manual from the HP website. We printed it because we were already having problems with the scanner function on the device and Rick refused to give us the user manual that came with the machine. That was the only thing that was printed on that device, and it was certainly not thousands of pages.
3) They made one free visit, not two. The problems with the Mac did seem to be an Apple problem, so we stopped using the Mac computer at all and tried connecting the printer to three other computers in the office. None of the three are Mac computers. We still could not get the printer connected and the scanner still did not function properly. When the computers being used are not Macs, it is no longer a Mac problem, and is most definitely a device problem. As for the second "visit," he may be referring to the fact that we gave him access to our computers via a remote program that the company runs. He had to do the work through the computer because we couldn't do anything on the actual printer, because the screen was nonfunctional. He said that he fixed the problem, but we still couldn't do anything on the device itself, and as soon as he was off of our computer, we immediately had problems with the connection again.
4) When Rick so rudely demanded that I "get off of his phone line and call HP instead," I agreed to call them because he told me that HP holds the warranty for their products. The original invoice for the device clearly reads "Ventura County Computers warrants its products to be free from defects in material & workmanship under normal use and service for a period of one year from the date of purchase and to conform to manufacture specifications." After reading that, I called Rick back and read it to him as well. He was silent for a moment and then told me that "they must have printed the wrong invoice." He pointed out that the invoice says "No refund given after 7 days." I told him that I would be happy with an exchange or a credit, but I was not going to bring it to him and allow him to send me home with the same device. He proceeded to hang up on me.
5) We don't want to fix the Mac computer because the Mac computer is not necessary to work the printer and the Mac computer is an extra computer for a unimportant individual. It is more important that the printer work with the three (non-Mac) office computers. It does not. We have already called Hewlett Packer and were told that because we do not have a warranty with Hewlett Packer they will not help us. We have a warranty with Ventura County Computers, so we called Ventura County Computers. What we wanted in the beginning was an exchange for a working printer, however after being treated so negatively we are now asking for a refund. We do not want any other products from this horrible company. Most businesses would honor the contract that is written on their own invoices.
Regards,
C[redacted]
Complaint: I am rejecting this response because: 1) They installed the printer and it was workingFor a couple of days2) We replaced the black ink cartridge after being forced to print the whole entire user manual from the HP websiteWe printed it because we were already having problems with the scanner function on the device and Rick refused to give us the user manual that came with the machineThat was the only thing that was printed on that device, and it was certainly not thousands of pages3) They made one free visit, not twoThe problems with the Mac did seem to be an Apple problem, so we stopped using the Mac computer at all and tried connecting the printer to three other computers in the officeNone of the three are Mac computersWe still could not get the printer connected and the scanner still did not function properlyWhen the computers being used are not Macs, it is no longer a Mac problem, and is most definitely a device problemAs for the second "visit," he may be referring to the fact that we gave him access to our computers via a remote program that the company runsHe had to do the work through the computer because we couldn't do anything on the actual printer, because the screen was nonfunctionalHe said that he fixed the problem, but we still couldn't do anything on the device itself, and as soon as he was off of our computer, we immediately had problems with the connection again 4) When Rick so rudely demanded that I "get off of his phone line and call HP instead," I agreed to call them because he told me that HP holds the warranty for their productsThe original invoice for the device clearly reads "Ventura County Computers warrants its products to be free from defects in material & workmanship under use and service for a period of one year from the date of purchase and to conform to manufacture specifications." After reading that, I called Rick back and read it to him as wellHe was silent for a moment and then told me that "they must have printed the wrong invoice." He pointed out that the invoice says "No refund given after days." I told him that I would be happy with an exchange or a credit, but I was not going to bring it to him and allow him to send me home with the same deviceHe proceeded to hang up on me 5) We don't want to fix the Mac computer because the Mac computer is not necessary to work the printer and the Mac computer is an extra computer for a unimportant individualIt is more important that the printer work with the three (non-Mac) office computersIt does notWe have already called Hewlett Packer and were told that because we do not have a warranty with Hewlett Packer they will not help usWe have a warranty with Ventura County Computers, so we called Ventura County ComputersWhat we wanted in the beginning was an exchange for a working printer, however after being treated so negatively we are now asking for a refundWe do not want any other products from this horrible companyMost businesses would honor the contract that is written on their own invoices Regards, C [redacted]
No one ever called after a couple of days to say it was not working properlyHow can we help if we are never told of a problem? We took the time to download and email them the PDFWhy they printed the whole thing I cannot understandAnyway, I’m sure more than the manual was printed When I remoted in to fix the stuck print job I saw the Toner status page showed magenta and cyan were almost completely exhaustedI don’t think they got depleted from printing the owner’s manual We actually made two on-site visits and a remote session for no chargeOne to setup scanning to the PC’s and one to setup scanning to MACBoth times when we left everything was working fineNever at any time, and I repeat any time, did anyone mention the touchscreen was not working properly until months laterAt the time the MAC setup was important because the office manager used a MACWe charged no fee for remote support and the unit was working and printingAs stated before no one mentioned the Touch Screen issue or any other problems after thatIf they had more problems they never called back to explain them to me VCC setup the warranty with HP in their name on the first installationHP will warranty the product just as if you bought it from anywhere Ventura County Computers warranties the products we build for one year Peripherals are warranted by the manufacturers We did not build the printer The "unimportant" individual was the office manager at the time of sale and installationWe offered to assist in calling HP on their behalf if they brought the printer inThis offer still stands If they bring the unit in we will gladly assist in warranty service from HP on their behalfWe have had a great relationship with the owner for over years and are saddened she passed awayIf whmever is now running the company wants to bring it in to our office we will assist in contacting HP on her behalf to get the printer repaired or replaced
">We installed the printer for
the client and it was working.
The client informed us that
they had replaced the black cartridge and wanted quotes on cyan and
magenta cartridgesWe made two free visits to
client to try to fix issues. The
Mac computer continually reports a spooler error. Mac tech support says this is a known
issue and the fix is to uninstall all printers and reinstall. We offered to do this but client
refused. The only other solution is
to reboot the computer when the spooler error comes back. Note however that this error has nothing
to do with the printer we sold the client.
It is an Apple problem and can affect any printerWhen client reported that the
LCD had died we reported that this was a warranty issue with Hewlett
Packard and invited them to contact
HP for support. They demanded that
we come out and take care of it. We
said we would but we'd charge for an onsite call. If they brought the printer into the
office we'd take care of it for them.
That wasn't satisfactory to themClient has satisfactory
recourses for their problems, but they have refused to take advantage of
them. They don't want to fix the
Mac computer to work with the printer.
They don't want to pick up the phone and contact Hewlett
Packard. What they want to do is to
return a printer for a full refund after they have printed several
thousand pages with it, no longer have the original toner cartridges in it
and the LCD screen is broken. Most
people would pick up the phone and call the manufacturer of the supposedly
defective product
No one ever
called after a couple of days to say it was not working properly. How can
we help if we are never told of a problem?
We took the
time to download and email them the PDF. Why they printed the whole thing
I cannot understand. Anyway, I’m sure more than the manual was printed.
When I remoted in to fix the stuck print job I saw the Toner status page
showed magenta and cyan were almost completely exhausted. I don’t think
they got depleted from printing the owner’s manual.
We actually
made two on-site visits and a remote session for no charge. One to setup
scanning to the PC’s and one to setup scanning to MAC. Both times when we
left everything was working fine. Never at any time, and I repeat
any time, did anyone mention the touchscreen was not working properly
until 2 months later. At the time the MAC setup was important because the
office manager used a MAC. We charged no fee for remote support and the
unit was working and printing. As stated before no one mentioned the Touch
Screen issue or any other problems after that. If they had more problems
they never called back to explain them to me.
VCC setup
the warranty with HP in their name on the first installation. HP will
warranty the product just as if you bought it from anywhere. Ventura
County Computers warranties the products we build for one year.
Peripherals are warranted by the manufacturers. We did not build the
printer.
The
"unimportant" individual was the office manager at the time of
sale and installation. We offered to assist in calling HP on their behalf
if they brought the printer in. This offer still stands.
If they bring
the unit in we will gladly assist in warranty service from HP on their
behalf. We have had a great relationship with the owner for over 5 years
and are saddened she passed away. If whmever is now running the company
wants to bring it in to our office we will assist in contacting HP on her
behalf to get the printer repaired or replaced.
Complaint: 11134204
I am rejecting this response because:
1) They installed the printer and it was working. For a couple of days.
2) We replaced the black ink cartridge after being forced to print the whole entire user manual from the HP website. We printed it because we were already having problems with the scanner function on the device and Rick refused to give us the user manual that came with the machine. That was the only thing that was printed on that device, and it was certainly not thousands of pages.
3) They made one free visit, not two. The problems with the Mac did seem to be an Apple problem, so we stopped using the Mac computer at all and tried connecting the printer to three other computers in the office. None of the three are Mac computers. We still could not get the printer connected and the scanner still did not function properly. When the computers being used are not Macs, it is no longer a Mac problem, and is most definitely a device problem. As for the second "visit," he may be referring to the fact that we gave him access to our computers via a remote program that the company runs. He had to do the work through the computer because we couldn't do anything on the actual printer, because the screen was nonfunctional. He said that he fixed the problem, but we still couldn't do anything on the device itself, and as soon as he was off of our computer, we immediately had problems with the connection again.
4) When Rick so rudely demanded that I "get off of his phone line and call HP instead," I agreed to call them because he told me that HP holds the warranty for their products. The original invoice for the device clearly reads "Ventura County Computers warrants its products to be free from defects in material & workmanship under normal use and service for a period of one year from the date of purchase and to conform to manufacture specifications." After reading that, I called Rick back and read it to him as well. He was silent for a moment and then told me that "they must have printed the wrong invoice." He pointed out that the invoice says "No refund given after 7 days." I told him that I would be happy with an exchange or a credit, but I was not going to bring it to him and allow him to send me home with the same device. He proceeded to hang up on me.
5) We don't want to fix the Mac computer because the Mac computer is not necessary to work the printer and the Mac computer is an extra computer for a unimportant individual. It is more important that the printer work with the three (non-Mac) office computers. It does not. We have already called Hewlett Packer and were told that because we do not have a warranty with Hewlett Packer they will not help us. We have a warranty with Ventura County Computers, so we called Ventura County Computers. What we wanted in the beginning was an exchange for a working printer, however after being treated so negatively we are now asking for a refund. We do not want any other products from this horrible company. Most businesses would honor the contract that is written on their own invoices.
Regards,
C[redacted]