Ventura County Star

Complaint: I am rejecting this response because:The business responded that “There was never a call regarding delivery until 2/2/18.”The first call to the business was made on 1-10-to a representative name DiamondPer this representative I would be credited the missed months and delivery of the paper would begin directly.The second call to the company was made on 2-2-to cancel service since no delivery service occurredPer representative Alexis, my account information would be sent to billing for a refund due to services not fulfilled by the company.Regards, D [redacted]

We have permanently stopped this subscriber's account and are issuing a $refund, or month's worth of subscription feesWe have also contacted this subscriber to explain

This customer responded to a door to door solicitor and paid in advance for two months of service at a discounted rateThis customer stopped their account after the promotional period ended and was not charged thereafterTheir account does not have a balance due nor is it activeIf this customer has more questions, they are encouraged to call our Consumer Solutions Center during business hoursTheir number is ###-###-####

A refund in the amount of $was processed on 9/23/and mailed to MsL***Her account has been closed and has a zero balance We apologize for the inconvenience

We apologize for the delivery problems MrJaneway has been experiencing We have notified the Director of Distribution of the delivery issues to ensure daily and prompt delivery A courtesy credit of weeks has been credited to MrJaneway's account We apologize for any inconvenience and appreciate his continued readership

A credit in the amount of $was credited to MrM***'s account #896***on 9/24/No further balance is due and we apologize for any inconvenience

This customer's account has been stopped and all outstanding balances clearedThis customer should disregard any bill they have or may receive unless they choose to resubscribe

The member started service on 8/18/There was never a call regarding delivery until 2/2/Account was stopped on 2/2/Balance refunded of on 2/3/Credit adjustment given on 3/28/of Balance refunded of on 3/29/

Thank you for your notice.Please note we attempted to contact Ms*** via phone three times Her Sunday paper was being delivered as requested, but since she did not respond to the phone messages, we complied with her request and cancelled her subscription on 2/9/and issued a
full refund in the amount of $If Ms*** would like to start her service again, please have her contact me directly at ###-###-#### or ***@vcstar.com and I would be happy to assist her.Thank you.*** ***Director of Consumer Sales and MarketingVentura County StarCamarillo Center DriveCamarillo, CA 93010###-###-####

We attempted to reach this customer on 1/11/2017 by phone to resolve this issueA voice message was left on their machine with a call back requestThe VC Star has credited their account while we await their return call

I don’t have time to read the newspaper except on Sunday, when I look forward to finding it right outside my door and then spending an hour or two reading it early in the morning, saving the crossword puzzle to work during the weekI have subscribed to the V.C Star exclusively for about years nowRarely is it late or missing and when it is missing they bring by another copy within an hour or two
Yesterday, instead of the Star there was a copy of the N Y Times in its place which I have no use forSo, at AM I called the Star and a recording said that another Star would be delivered as soon as possibleFineSo I sat around doing as little as possible so that I could read it as soon as it arrivedBy AM there was no Star deliveredSo, I called the Star again and a recording said I would be connected with an attendantI waited several minutes then pressed a key to tell the computer to call me as soon as an attendant could find timeNo callAt 9:I called again with the same resultNo callAt AM same thingFinally, at 10:a person answered and said they would notify the supervisor that I was still waiting for my paperNothingAt PM, hours after my first call, I called againA recording said everyone had gone home and that they would send an email to the subscriber services and give me a credit on my billIf I wanted a credit instead of a newspaper I wouldn’t subscribe
Result: no Star for the weekPersonally, I don’t think anybody there works on Sunday morning except someone who answers the phone for a while to give excuses to anyone who calls and then they leaveTo bad the only county newspaper is an unresponsive monopoly
And for this, every time I renew my subscription they ask for a tip for the delivery person
Bill

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12590029, and find that this resolution is satisfactory to me
Regards,
M*** ***

I have been trying to cancel my subscription for some time now and have been unsuccessful. I have tried calling at different time and different day, the chat site does not allow you to type in (even though their employee on the chat asks if you are still there, and email is equally not helpful. Is there anyone who has had this problem?

We have permanently stopped this subscriber's account and are issuing a $14.97 refund, or 3 month's worth of subscription fees. We have also contacted this subscriber to explain.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID 12574790. After that time, I did speak with a Cust Serv representative, and the issue has been resolved to our satisfaction.
Regards,
G[redacted]

Contact has been made with this customer, the matter has been resolved, and the member will receive a refund within the next 1-3 weeks. They are free to email meat [email protected] if they have any other questions or concerns.

Complaint: 12772645 I am rejecting this response...

because:The business responded that “There was never a call regarding delivery until 2/2/18.”The first call to the business was made on 1-10-18 to a representative name Diamond. Per this representative I would be credited the missed months and delivery of the paper would begin directly.The second call to the company was made on 2-2-18 to cancel service since no delivery service occurred. Per representative Alexis, my account information would be sent to billing for a refund due to services not fulfilled by the company.Regards,
D[redacted]

This customer responded to a door to door solicitor and paid in advance for two months of service at a discounted rate. This customer stopped their account after the promotional period ended and was not charged thereafter. Their account does not have a balance due nor is it active. If this customer...

has more questions, they are encouraged to call our Consumer Solutions Center during normal business hours. Their number is ###-###-####.

The Star has notified the customer that we have written off the existing balance of  $14.30.  No...

negative credit report has been generated from the Star regarding this account. The customer has been provided a direct contact for further questions.