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Ventura Vac & Sew

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Ventura Vac & Sew Reviews (1)

Review: At the beginning of December 2014 I took my sewing machine into Ventura Vacuum & Sewing for adjustment because of skip stitches. [redacted] Ventura said the cost will be $49.95, he will have it ready for me in two days, two days ended up to be two and a half weeks. I brought it home, hooked it up, still skipping stitches, I called [redacted] told him it wasn't fixed, [redacted] said to bring it back, I told [redacted] with the holidays around the corner I'm not sure when I can bring it in. [redacted] said no worry bring it in when you can and he'll take care of it. About eleven days later I brought it back. Few weeks later I called to see when machine would be ready, [redacted] said its ready. I picked it up, took it home, same thing skipping stitches, called [redacted], he said to bring it back. Took it right back in. Few weeks I call [redacted] and he said I have a guy working on it as we speak, I said ok, call me as soon as its done. Weeks pass, I call [redacted], he said im on the phone with singer repair guy and he's walking me through the repair, its all computerized. I call [redacted] back to ask about machine and he said he needs to take it to singer repair warehouse, weeks later I call [redacted] and he said its done and he is going to pick it up that night and I can pick it up first thing in the morning. Shop opens at 10am and thats when I got there. Just as I thought, [redacted] is not there, I waited well over an hour and [redacted] finally arrives. [redacted] said if it still skips stitches the Singer Warehouse said they would send me a new machine like mine or a up grade. I said to [redacted] if thats what they said, then it sounds to me like its not fixed. I took it home and the machine was worse plus they cracked it. I call [redacted] he said to bring it back but he wouldnt be able to do anything til Monday, so Monday took machine in and he said he already talked to warehouse on saturday and they already got paperwork going. This is on going, no matter what day of week or time of day, [redacted] would say, it's going to take 3-6 weeks. Not enough chars. to give better detail.Desired Settlement: A New machine (not one that he refurbished). Compensated for work (sewing) I had to turn away for the past six months an still ongoing.

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Description: VACUUM CLEANERS - HOUSEHOLD - DEALERS, VACUUM CLEANERS - SUPPLIES & PARTS, VACUUM CLEANING SYSTEMS

Address: 2474 East Main Street, Ventura, California, United States, 93001

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