Venture General Agency

Attached please find our responsePlease contact me if you have any questions or require any additional informationIt is our information that that the claimant is now satisfied with her claim experience and was going to advise you that she was dropping any kind of complaint.Thank you,*** [redacted] Vice President, Claims and LitigationVenture General Agency***-***-***

Attached please find our responsePlease contact me if you have any questions or require any additional informationIt is our information that that the claimant is now satisfied with her claim experience and was going to advise you that she was dropping any kind of complaintThank you, [redacted] Vice President, Claims and Litigation Venture General Agency ***-***-***

The subject matter of the complaint involves a claim on a personal auto policy alleging negligence by the policy holder in causing damages suffered by claimant involving injuries and damage to a bicycle The incident that occurred on 5/5/was reported to Venture on 5/9/2016, at which time an adjuster was assigned to investigate the incident to determine if it is a covered compensable lossThe coverage issue involved is the vehicle the policy holder was driving is not owned by the policy holder, and it is not a listed covered vehicle on the subject policy.(see attached declarations page)Under Texas law, the primary coverage for this loss would fall to the carrier insuring the vehicleContinuing efforts are ongoing at this time to identify the primary carrier responsible for compensating the complainant for his lossesThe complainant was been interviewed and has been kept informed of the unresolved coverage issueOn 5/25/2016, a letter of representation was received from an attorney representing the complainantBy numerous telephone conversations, the attorney has also been kept informed of the status of the ongoing investigationAt this time efforts continue to gain the cooperation of the owner of the vehicle to determine the identity of the carrier that insures the vehicle involved in this incidentThank you, [redacted] Vice President, Claims and LitigationVenture General Agency 972-521-direct line

On 12/7/I went to [redacted] Insurance who does insurance for Venture General Agency to cancel my auto insurance I call before I went to the office they told all I have to do is come and sign paper which I did and it will cancel and that I would be refunded for the days left on the policy that I didn't use So on 12/I called Venture General agency to make sure that policy was cancel and see how much my refund would be and when I would be receiving it I was told by employee that it was and I informed her that was incorrect and I was only insured for daysI requested to speak to a Supervisor, which they didn't give me they gave me a Team Lead in the underwriting department name [redacted] *, I advise that amount was incorrect he said that I had a cancellation fee I advise that was not explain to me he stated it was on the form I signed to cancelI then ask was that specific amount was on there because I would ask why so much he told\ me it just says fees apply advise him t

The subject matter of the complaint involves a claim on a personal auto policy alleging negligence by the policy holder in causing damages suffered by claimant involving injuries and damage to a bicycle. The incident that occurred on 5/5/2016 was reported to Venture on 5/9/2016, at which... time an adjuster was assigned to investigate the incident to determine if it is a covered compensable loss. The coverage issue involved is the vehicle the policy holder was driving is not owned by the policy holder, and it is not a listed covered vehicle on the subject policy.(see attached declarations page). Under Texas law, the primary coverage for this loss would fall to the carrier insuring the vehicle. Continuing efforts are ongoing at this time to identify the primary carrier responsible for compensating the complainant for his losses. The complainant was been interviewed and has been kept informed of the unresolved coverage issue. On 5/25/2016, a letter of representation was received from an attorney representing the complainant. By numerous telephone conversations, the attorney has also been kept informed of the status of the ongoing investigation. At this time efforts continue to gain the cooperation of the owner of the vehicle to determine the identity of the carrier that insures the vehicle involved in this incident. Thank you, [redacted] Vice President, Claims and Litigation Venture General Agency 972-521-3294 direct line

Venture Insurance knowingly without any vetting process provided insurance for unlicensed drivers One of their insured was involved in an accident with my son on 10-18- The insurance card provided showed an expiration date of 10-15- The insurance company proceed to contact me and let me know the policy expired on 10/15/and had been re-instated on 10/19/the day after the accident The insured driver involved in the accident ( [redacted] ) has had previous arrests for driving without a license and without insurance The Claims agent [redacted] , informed me that the company does not vet the people it insures for prior histories or current valid driver's licenses As a result we have uncovered damages to our car and it is the result of Venture General's lack of due diligence and follow up before issuing insurance policies; this place the general public at risk

They aren't considerate about you or your needsI was in the flood, they had no consideration that I neede more time to pay my bill rven though the govermemt said we can delay and some not all people will work with you on the billI hate I had to go to themNationwide has the best auto insurance, renters insurance, etc to offerThey work with you and don't overcharge you for payments after days because everybody should give people more time than freaking days after you make a payment to pay againThese people know how to get overThat's what this business world is about....GETTING OVER ON EVERYBODY! Thank you but your family owned business SUCKS!

Coverage for the claim was deniedPlease see attachments.Feel free to contact me if you have any questions.*** ***Vice President, Litigation and CasualtyVenture General Agency LLC***-***-***

I was hit by one of their customer on May 5th and I have filed an insurance claim as I was hit while riding my bicycle and they have not responded to me or my attorney The last correspondence they suggested that I file the claim with my insurance company

Venture Insurance knowingly without any vetting process provided insurance for unlicensed drivers
One of their insured was involved in an accident with my son on 10-18- The insurance card provided showed an expiration date of 10-15- The insurance company proceed to contact me and let me know the policy expired on 10/15/and had been re-instated on 10/19/the day after the accident The insured driver involved in the accident (*** *** ***) has had previous arrests for driving without a license and without insurance The Claims agent *** *** ***, informed me that the company does not vet the people it insures for prior histories or current valid driver's licenses
As a result we have uncovered damages to our car and it is the result of Venture General's lack of due diligence and follow up before issuing insurance policies; this place the general public at risk

Venture insurance is refusing to send settlement document or estimates on my vehicle that one of their drivers hitAlthough the police report (which I now have a copy of) states that the Venture insured driver was in fact driving and "lost control of the vehicle," Venture has yet to accept liability.The adjuster has been avoiding calls and yet to send any documentation of my claimI have had to take time away from my job in order to obtain the police reportSince, I am a full-time teacher this resulted in my school having to get a substitute and me having to loose a day Both the adjuster and the supervisor are trying to force me to release my vehicle and my vehicle title without a settlement offerThey are trying to both pressure me and frustrate me so that I have to go through my own insurance, leaving Venture not having to payThe supervisor, Mark Booth, has mocked me and has refused to send any concrete documentation regarding my claimI feel like Mark Booth is stonewalling

On 12/7/I went to *** Insurance who does insurance for Venture General Agency to cancel my auto insurance I call before I went to the office they told all I have to do is come and sign paper which I did and it will cancel and that I would be refunded for the days left on the policy that I didn't use So on 12/I called Venture General agency to make sure that policy was cancel and see how much my refund would be and when I would be receiving it I was told by employee that it was and I informed her that was incorrect and I was only insured for daysI requested to speak to a Supervisor, which they didn't give me they gave me a Team Lead in the underwriting department name *** *, I advise that amount was incorrect he said that I had a cancellation fee I advise that was not explain to me he stated it was on the form I signed to cancelI then ask was that specific amount was on there because I would ask why so much he told\ me it just says fees apply advise him t

I was at a complete stop on HWY as the traffic had stopped when my car was hit by a Pontiac Sedan owned by *** *** *** damaging my rear bumper The driver gave me his insurance information which states that he is insured by LS Insurance Serices, *** *** *** *** Houston TX He also called my home requesting that I meet him at a car wash so that he can wash my car and buff out the scratch marks Cost to repair my car's bumper is $1,plus days car rental I am requesting that I be paid $5,for this accident *** ***, phone# ***-***-*** Ext*** informed me by phone that Venture General Agency will not pay to repair my car and other expenses I have filed a crash report with DPS

On 11/17/I was involved in an accident and was taking to the hospital by ambulance, my car was impounded in the Dallas pound, after being released from the hospital11/19/I got my vehicle out of the Dallas pound and towed it to J&J automotive shop at SLamar St.in Dallas, TXOn 11/20/2014, I made a claim with Venture general agency LLCNovember 11/29/I received a call from the claims department "*** ***"and received claim# ***12/2/14, I was called by *** and told an adjuster will be going to J&J automotive for and estimate12/15/I went to J&J automotive to get my property out of my vehicle and learned that my vehicle wasn't there, J&J stated the vehicle was taken by the adjuster "***" 12/5/and he left his number ***I then call and left several messages for *** who never returned my call nor "***"finally after several more days went by I then demanded to talk with a supervisor and talked to "*

Thank you for your interest in the above referenced matter. Our records reflect that Ms. [redacted] is a Venture G.A. policy holder who had an automobile accident 11/17/2014, resulting in a collision claim on her policy. The claim was handled wherein it was determined that Ms. [redacted]’s vehicle was a...

“total loss”, and total loss settlement offers were relayed to Ms. [redacted]. Ms. [redacted] declined our offers and retained an attorney to handle her claim for her. Invitations were extended to both Ms. [redacted] and her attorney to provide some basis for her position that our offers were not fair. To date we have heard nothing further from Ms. [redacted] or her attorney.   We stand ready and willing to conclude Ms. [redacted]’s claim. Please contact me if you have any questions, or need any further information. Thanks again.   [redacted] Vice President, Claims and Litigation [redacted]
[redacted]

The subject matter of the complaint involves a claim on a personal auto policy alleging negligence by the policy holder in causing damages suffered by claimant involving injuries and damage to a bicycle.  The incident that occurred on 5/5/2016 was reported to Venture on 5/9/2016, at which time...

an adjuster was assigned to investigate the incident to determine if it is a covered compensable loss. The coverage issue involved is the vehicle the policy holder was driving is not owned by the policy holder,  and it is not a listed covered vehicle on the subject policy.(see attached declarations page). Under Texas law, the primary coverage for this loss would fall to the carrier insuring the vehicle. Continuing efforts are ongoing at this time to identify the primary carrier responsible for compensating the complainant for his losses. The complainant was been interviewed and has been kept informed of the unresolved coverage issue. On 5/25/2016, a letter of representation was received from an attorney representing the complainant. By numerous telephone conversations, the attorney has also been kept informed of the status of the ongoing investigation. At this time efforts continue to gain the cooperation of the owner of the vehicle to determine the identity of the carrier that insures the vehicle involved in this incident. Thank you,[redacted]Vice President, Claims and LitigationVenture General Agency   972-521-3294 direct line

Attached please find our response. Please contact me if you have any questions or require any additional information. It is our information that that the claimant is now satisfied with her claim experience and was going to advise you that she was dropping any kind of complaint.Thank you,[redacted]...

[redacted]Vice President, Claims and LitigationVenture General Agency[redacted]

The subject matter of the complaint involves a claim on a personal auto policy alleging negligence by the policy holder in causing damages suffered by claimant involving injuries and damage to a bicycle.  The incident that occurred on 5/5/2016 was reported to Venture on 5/9/2016, at which...

time an adjuster was assigned to investigate the incident to determine if it is a covered compensable loss. The coverage issue involved is the vehicle the policy holder was driving is not owned by the policy holder,  and it is not a listed covered vehicle on the subject policy.(see attached declarations page). Under Texas law, the primary coverage for this loss would fall to the carrier insuring the vehicle. Continuing efforts are ongoing at this time to identify the primary carrier responsible for compensating the complainant for his losses. The complainant was been interviewed and has been kept informed of the unresolved coverage issue. On 5/25/2016, a letter of representation was received from an attorney representing the complainant. By numerous telephone conversations, the attorney has also been kept informed of the status of the ongoing investigation. At this time efforts continue to gain the cooperation of the owner of the vehicle to determine the identity of the carrier that insures the vehicle involved in this incident. Thank you,
[redacted]
Vice President, Claims and Litigation
Venture General Agency   972-521-3294 direct line

Attached please find our response. Please contact me if you have any questions or require any additional information. It is our information that that the claimant is now satisfied with her claim experience and was going to advise you that she was dropping any kind of complaint.
Thank...

you,[redacted]
Vice President, Claims and Litigation
Venture General Agency
[redacted]-[redacted]-[redacted]