Venture Motors

To Whom it May Concern; We are writing this in regards to Complaint # [redacted] that was filed on 7/25/by [redacted] Since this complaint was filed, we have had the [redacted] back in our facility to resolve any and all issues that [redacted] may have hadBetween July 17th and July 19th,, we replaced two (2) Oxygen Sensors, the stabilizer links, as well as the vacuum line hose and replaced all four (4) tires On July 28th, we sent the vehicle to a [redacted] dealer and had the transmission flushed and reprogrammed [redacted] picked up the vehicle that same evening and was satisfied with the work that was completed on his vehicle On August 3rd, 2017, I received a call from [redacted] stating that he was very happy with his vehicle and wanted to let me know that he called the Revdex.com and let them know the complaint was resolvedIf you have any other questions, please feel free to call our office at [redacted] Thank you

This response was received via email from the business.From: ***To: [email protected]: 6/23/5:13:P.MEastern Daylight TimeSubj: ID *** - RESPONSE TO CONSUMER COMPLAINT To Whom it May Concern;RE: ID ***In response to the complaint
made with the Revdex.com dated 6/11/by *** ***. The *** *** *** was purchased from Venture Motors, ltd on 4/21/17 and Neil P*** was the salesperson on this dealAt that time the customer, *** *** had to many derogatory credit issues and was unable to get pre-approved for financing through one of our lendersAfter speaking with me, the owner, MrP*** approved *** *** for a Buy Here/Pay Here contract with $down and $a month starting 5/21/for a duration of 9 months. On May 26, 2017, *** *** and her significant other *** *** came into our office and were informed that the salesperson they worked with, Neil P***, was no longer with the companyThey explained that MrP*** had promised them that if they took the ** *** *** for a month and worked on cleaning up their credit he then would be able to work on getting them into a different vehicle that would be financedI explained to them that I would like to honor what was said and we could try and get them financed through one of our lenders, *** *** and *** *** agreed to have both their credit ran through our pre-approval process*** *** and *** *** were both declined due to too many derogatory credit issues and lack of good credit historyMy business partner, Tim P*** and I sat down with both *** *** and *** *** and discussed what the next course of action would be since they were very upset. *** *** informed us of the mechanical issues that the '** *** *** had. Upon further negotiation we offered to take the car back and void the contract or we would take care of the necessary repairs and split the cost with *** *** and *** ***.*** *** agreed for us to repair the vehicle and that he would split the cost with Venture Motors, ltdThe vehicle was brought in on 6/3/for the necessary repairs and was picked up by *** *** who was very satisfied later that dayBefore leaving, *** *** was reminded again that we needed a copy of his insurance identification card. My office manager and I made several attempts to reach *** *** and ***
*** the following week to obtain verification of insurance for the '04 *** ***After many failed attempts we decided that the vehicle would be up for repossession based on the breach of contractIt is stated on page of our Simple Interest Retail Installment Contract that *** *** signed on 4/21/17, that the buyer must have insurance on the vehicle with Venture Motors, ltdlisted as the lein holder, if you do not obtain and maintain the insurance required by the contract, we will consider the contract in default and we may, at our option, repossess the vehicle or pursue any other remedy provided for in the contractOn 6/10/17, I notified the Cleveland Police Department that I was going to be repossessing *** *** vehicle due to breach of contract. Therefore, Cleveland Police met me at the residence and I informed *** *** that I was repossessing the vehicle due breach of contract, not providing insurance coverage*** *** went online and began coverage immediately, once I received documentation and proof I was satisfiedI, along with Cleveland Police left very peacefully and no threats were ever made to run over anyone with the vehicle.If you have any further questions, please feel free to call my office at ***Respectfully Yours,Frank S*Venture Motors, ltd

This was rebuttal was received by Revdex.com via phone.The consumer remains dissatisfied and feels the business should be responsible for the cost of repairs, or least paying half

Tell usDear [redacted] & [redacted]We have received your second letter of complaint from the Revdex.com (Complaint ID #[redacted]) regarding the [redacted]. You state that you have brought said vehicle time and time again and been lied to. I disagree with this statement. Each time you have brought this vehicle to us and may I add, I’ve come and picked up the vehicle up from your home when you were unable to and dropped it back off to you, you were completely satisfied with all the work performed. You have asked for a complete refund, this is not going to happen. You state you have written proof of all our lies, but I do not see that. You also have stated that we have had your car more than you, I disagree. You accuse me of lying about having your car at [redacted] from Wednesday through Friday, I picked the car up from you on Wednesday and took it to my transmission shop (Lake Transmission) and had Jim run a diagnostic. His suggestion was to take the vehicle to [redacted] and have the transmission control module recalibrated.  I dropped the vehicle off at [redacted] Thursday morning and it was returned to me late Friday afternoon. While at [redacted], they recommended that the power train mounts be replaced.  On Friday afternoon, I had ordered the power train mounts from [redacted]. On Monday, August 7th I called and left a message for [redacted] that the parts were in.  I began that same afternoon receiving nasty messages from [redacted]s girlfriend, [redacted]. You state you purchased the vehicle on July 5th, 2017 and the check engine light came on July 6th.  We corrected all issues. As you are aware, we provided a free 90-day certified warranty with the vehicle.  You stated on August 7th that the car is unsafe to drive. As of yesterday, August 11th your girlfriend was seen by myself driving said vehicle. Enclosed, please find receipts and dates of all enclosed work performed on said vehicle. I find it ironic that you are asking for a full refund ($5,009.00), the transmission mounts that I have and the vehicle. Frank [redacted]

To Whom it May Concern; We are writing this in regards to Complaint # [redacted] that was filed on 7/25/2017 by [redacted] [redacted]. Since this complaint was filed, we have had the [redacted] back in our facility to resolve any and all issues that [redacted] may have had. Between July 17th...

and July 19th,, 2017 we replaced two (2) Oxygen Sensors, the stabilizer links, as well as the vacuum line hose and replaced all four (4) tires.  On July 28th, 2017 we sent the vehicle to a [redacted] dealer and had the transmission flushed and reprogrammed. [redacted] picked up the vehicle that same evening and was satisfied with the work that was completed on his vehicle.  On August 3rd, 2017, I received a call from [redacted] stating that he was very happy with his vehicle and wanted to let me know that he called the Revdex.com and let them know the complaint was resolved. If you have any other questions, please feel free to call our office at [redacted].  Thank you.

In response to the complaint ID [redacted] on 10/11/17, filed by [redacted].  First, [redacted] was NOT the customer [redacted] was.  Vehicle was purchased on 8/5/2017 for a total of $5003.92 (purchase price/taxes/registration/ interest) with a $500.00 down payment.  Ms. [redacted]...

showed proof of insurance through Safe Auto and on 8/17/17 at 2:13 pm she sent proof that she added the Hyundai Elantra on to her insurance.  9/2/17, Ms. [redacted]s second car payment was due.  Our office texted her a friendly reminder that her payment was due andreceived no response.  9/6/17 at 9:38 am, our office again texted Ms. [redacted] and let her know that her car payment was 4 days past due and to please call our office.  At 4:27pm, that same day Ms. [redacted] responded that she was working a double and payment would be made. We asked when and received no response.  9/7/17 at 4:00 pm, our office texted Ms. [redacted] and explained that her payment was due by midnight or it will be subject for repossession. She responded that her payment will be made and then asked when her hood would be fixed.  Our office asked her what her schedule would be so that we could arrange it with our body shop. We received no response.  9/8/17 at 9:55am, Ms. [redacted] texted and said she would be in after work to make her payment, she did not realize that her card was expired and that she got off work at 3:15pm.  Ms. [redacted] never showed.  9/9 and 9/10/17 Frank S[redacted] (Owner) made several attempts to reach Ms. [redacted] that the order for repossession was sent out and tried to prevent repossession from occurring. Again, no response.  9/11/17 we did not receive payment nor did we hear from Ms. [redacted] and we repossessed the vehicle from 31822 Pendley Rd., Willowick, OH  44095 at 7:56am. Willowick Police Department was notified ((Report/CallID [redacted]) please see attached). At 8:11am on 9/11/17, [redacted] made her payment of $125.00 after the car was repossessed.  At 8:17am she sent Frank a screen shot of the payment sent, she then proceeded to explain to Frank that her client has a doctor appointment at 9am and she will lose her job. Frank told her that she should of thought about making her car payment.  Ms. [redacted] then explained that she would stop payment and that she would be in our office today (9/11/17) to get her stuff out of the car. Frank told her to call first. She then told him that she would be in around 3:25 and that her son was bringing her. Once again, she never showed.  Several attempts were made to work things out with Ms. [redacted].  The agreement was made that since she did make her car payment after the car was repossessed we wanted a $300.00 repossession fee and confirmation of insurance.  (We had called to verify coverage was still intact and were told that her policy with Safe Auto lapsed on 8/14/17, 9 days after purchase of vehicle) Ms. [redacted] asked if we could split up the payment for the repossession fee because she didn’t have the entire amount. Her husband just left her and that is why she is ubering on weekends now.  Frank agreed and we drew up an invoice showing said agreement (please see attached).  9/12/17, Ms. [redacted] texted explaining she had to work a double today and tomorrow and asked if we could deliver the car back to her and she would sign the agreement and give us our money, her son had to go out of town and she wouldn’t have a ride.  She explained how she was walking to work and she’d never make it to our office before we closed.  Our office told her they were not sure if this would be feasible and they’d have to discuss this with Frank. She proceeded to explain how she has no one to help her at this time.  9/13/17, she texted asking if we spoke with Frank and we explained to her that we would not be able to deliver the car to her, she would have to come into our office.  9/14/17 at 7:39am she sent over confirmation of insurance through Geico.  Frank called her and explained to her that her insurance would not be effective until 9/15/17 and she would have to wait to pick up her car up on the 15th.  In response to Frank explaining why she could not pick up the car until the 15th, she texted the office stating that she contacted her lawyer and Fox 8 and that she has recordings of Frank telling her that if she had insurance she could have her car back and that she also contacted the Revdex.com.  We never said she could not have her car back, we simply stated that we could not allow her to pick up the vehicle on the 14th with no insurance. Her effective date was the 15th and she could then pick up her car.  9/15/17 at 10:00 am, Ms. [redacted] texted our office again stating that her uncle would be bringing her up either that day or the next to get her belongings out of the car and to return the keys.  Ms. [redacted] never showed either day.   Since 9/19/17, Ms. [redacted] has contacted our office several times regarding her personal possessions and has never come into our office.  Our office has also gone back and forth with Ms. [redacted] regarding her payment that she states was never refunded to her, but our bank says differently.   10/10/17, Frank texted Ms. [redacted] explaining that she has refused to call our office back and that if we do not receive the tires and keys back we will be adding those costs into the lawsuit that we file.  Finally, on 10/11/17, Ms. [redacted] and Frank agreed that Frank would drop off Ms. [redacted]s personal possessions and in return he would receive the keys and the spare tires back.  As Frank was leaving, Ms. [redacted] and what Frank believed was her son, started making allegations about one of the employees.  Ms. [redacted] then proceeded to text Frank and told him not to come by her house and threaten her with court and that she cannot wait to go to court to let them know who he has running customers social security numbers.  Frank simply texted back with how would you like your credit report posted on our Facebook site (which we [redacted]’t have a copy of her credit report nor did we ever run her social security number).  She then responded with an accusation that we ran her credit without her permission and that we are now busted.  Ms. [redacted] then asked Frank how he would like if she posted something about him owing money in Char[redacted] or my employees record.   After several comments on Facebook were posted, we had to ban both [redacted] and [redacted] from our Venture Motors business page.  Several accusations have been made regarding one of my employees having a felony identity theft.  When this employee was hired, she was upfront and honest about her past and after looking into, felt this was not a threat to my business as this charge was against a family member and it was a non-issue.  We have gone above and beyond to help Ms. [redacted] from the day she bought her car with Venture Motors.  She has brought the car in for repairs that we were not liable for and we fixed these items for her at no expense.  We were willing to work with her on the expense she incurred by the vehicle being repossessed, but were not willing to allow the car to leave the lot without insurance.  If Ms. [redacted] would have been willing to wait one more day, until her insurance policy was effective everything would have been fine.  It is a breach of contract not to carry full coverage on our vehicle.  Her original policy lapsed 9 days after purchasing the vehicle.  She was driving from 8/14/17 to 9/11/17 when we repossessed the vehicle without insurance.  We were not willing to take any risk that damage would be [redacted]e to the vehicle and it not be insured.  I am not sure what Ms. [redacted] is looking for us to do to settle this matter but the vehicle has since been sold and there is still an outstanding balance that Ms. [redacted] is responsible for.