To whom it may concern We diagnosed the problem with a/c unit threw First American home byres protection plan.Reported this problem to Authorization department.Home owner request a copy,we e-mailed several times.On 10/5/15 DB: e-mail copy to h/o from my cell (as a...
picture)check with h/o she received it. This job was closed for our company.
To Whom it May Concern: This email is in response to the claim made by Ms. [redacted] against our company. Ms. [redacted] has claimed that our technician failed to diagnose her dishwasher properly, and as a result, her home experienced some flooding. This is simply not true. Our...
technician was sent out to work on Ms. [redacted]'s dishwasher because she had reported that it was not turning on. Upon arrival he found the unit unresponsive, and then ordered a control panel and installed it on the following visit. Upon arrival, he discovered that the control panel color did not match that of the dishwasher, but to accommodate the customer, he installed the unit while we waited for the new part to come in. During the ensuing week and a half, Ms. [redacted] experienced no problems with the unit. This control panel problem had nothing to do with the water lines of the dishwasher. Through the first 3 visits, we solely worked on the panel, and after repeated test-runs, no leaking or flooding occurred. The unit was fully operational at this time. We came out a fourth time after Ms. [redacted] complained of some flooding. The following are notes taken by our technician on this visit: "Removed bottom cover of the dishwasher to check and test the unit on all cycles for leaking. Unit has been checked and tested good: no leaking was present. Also checked all hoses and connections (parts of dishwasher): no problem found. Secured the bottom cover of the dishwasher. Opened up drawers under the sink and immediately spotted a puddle of water underneath the sink drainway connector."Our technician did see a leak at this time, but it was not coming from the dishwasher. We have a video on file of this leak that shows it originating from the sink area. With this information in mind, we deny any wrongdoing in this matter and ask for the claim against A-AALL Services to be dismissed. Sincerely, [redacted]
The evidence I provided by the 2nd vendor Saving Appliances proves A-All Services, Inc. did not do a complete through maintenance on the dishwasher. Saving Appliances immediately checked the floater and inlet the bottom of the dishwasher which clearly showed the dishwasher inlet was cracked. Saving Appliances fixed the dishwasher and clearly stated that this should have been caught in the inspection. Second they made numerous mistakes in my home from breaking the dryer. They falsified by not informing [redacted] and [redacted] their warranty about the dishwasher. I received letters from [redacted] and [redacted] regarding the dryer which A-All Services, Inc lied saying the technician didn’t break it but [redacted] indentified A-All Services, Inc did break it as well, and a letter regarding the 2 minute inspection with the washer machine. I never received any documentation regarding the dishwasher. Therefore when I contacted both [redacted] and [redacted] both entities never heard from A-All Services, Inc regarding the dishwasher and damages. In addition they wanted to blame the garbage disposal which is fairly new and no rust or corrosion and have had plumbers inspected it. 3rd. Also the morning of the incident [redacted] did not send a different technician, instead the same technician with all the mistakes whom did not show up until 2pm, therefore the leak was from 3am approx. to 2pm when I discovered it. When I asked questions Instead the technician and [redacted] spoke in a foreign language so that I could not understand what they were saying. I contacted the manager [redacted] and he would not provide the company insurance so that I could file a claim.
To whom it may concern We diagnosed the problem with a/c unit threw First American home byres protection plan.Reported this problem to Authorization department.Home owner request a copy,we e-mailed several times.On 10/5/15 DB: e-mail copy to h/o from my cell (as a...
picture)check with h/o she received it. This job was closed for our company.
To Whom it May Concern: This email is in response to the claim made by Ms. [redacted] against our company. Ms. [redacted] has claimed that our technician failed to diagnose her dishwasher properly, and as a result, her home experienced some flooding. This is simply not true. Our...
technician was sent out to work on Ms. [redacted]'s dishwasher because she had reported that it was not turning on. Upon arrival he found the unit unresponsive, and then ordered a control panel and installed it on the following visit. Upon arrival, he discovered that the control panel color did not match that of the dishwasher, but to accommodate the customer, he installed the unit while we waited for the new part to come in. During the ensuing week and a half, Ms. [redacted] experienced no problems with the unit. This control panel problem had nothing to do with the water lines of the dishwasher. Through the first 3 visits, we solely worked on the panel, and after repeated test-runs, no leaking or flooding occurred. The unit was fully operational at this time. We came out a fourth time after Ms. [redacted] complained of some flooding. The following are notes taken by our technician on this visit: "Removed bottom cover of the dishwasher to check and test the unit on all cycles for leaking. Unit has been checked and tested good: no leaking was present. Also checked all hoses and connections (parts of dishwasher): no problem found. Secured the bottom cover of the dishwasher. Opened up drawers under the sink and immediately spotted a puddle of water underneath the sink drainway connector."Our technician did see a leak at this time, but it was not coming from the dishwasher. We have a video on file of this leak that shows it originating from the sink area. With this information in mind, we deny any wrongdoing in this matter and ask for the claim against A-AALL Services to be dismissed. Sincerely, [redacted]
The evidence I provided by the 2nd vendor Saving Appliances proves A-All Services, Inc. did not do a complete through maintenance on the dishwasher. Saving Appliances immediately checked the floater and inlet the bottom of the dishwasher which clearly showed the dishwasher inlet was cracked. Saving Appliances fixed the dishwasher and clearly stated that this should have been caught in the inspection. Second they made numerous mistakes in my home from breaking the dryer. They falsified by not informing [redacted] and [redacted] their warranty about the dishwasher. I received letters from [redacted] and [redacted] regarding the dryer which A-All Services, Inc lied saying the technician didn’t break it but [redacted] indentified A-All Services, Inc did break it as well, and a letter regarding the 2 minute inspection with the washer machine. I never received any documentation regarding the dishwasher. Therefore when I contacted both [redacted] and [redacted] both entities never heard from A-All Services, Inc regarding the dishwasher and damages. In addition they wanted to blame the garbage disposal which is fairly new and no rust or corrosion and have had plumbers inspected it. 3rd. Also the morning of the incident [redacted] did not send a different technician, instead the same technician with all the mistakes whom did not show up until 2pm, therefore the leak was from 3am approx. to 2pm when I discovered it. When I asked questions Instead the technician and [redacted] spoke in a foreign language so that I could not understand what they were saying. I contacted the manager [redacted] and he would not provide the company insurance so that I could file a claim.