Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Attached I have provided further evidence that the service purchased was not delivered as warranted. Specifically, I would like to highlight the following: 1. In the email attached from [redacted] dated October 13, 2016, he indicates “In the past 3 months, we've received 125 requests for accounting & bookkeeping, so we've been actively seeking additional vendors to service all of these requests.” In the 2 months since I engaged this service, I have seen no requests for accounting and bookkeeping services. 2. Subsequent to our signing up with the service, I reached out to our account manager [redacted] to discuss possible ways to remedy the current lack of traction from the service. [redacted] was unresponsive. Therefore, I reached out to the original sales manager [redacted] who put me in touch with the Founder, [redacted] said he would follow up on the unresponsiveness as well as admits “You are the TOP search result for your category” in the December 2, 2016 email. 3. On December 19, 2016, I followed up with the Founder, [redacted] saying that we are still not receiving any traction from the platform and no new bumps in activity. I have requested a refund in full. On December 21, 2016, [redacted] responds noting that “we are discussing internally on how to treat refund requests that are not in the contract. We of course do not want unhappy customers, but also want to make sure we follow a strict procedure. We should have a fair policy in place by next week (our finance team is out of the office until Tuesday) and will retro-actively apply it to your account.I completely understand your frustration and expect we'll be able to come to a fair conclusion on this.” Thus it is clear to us based on the above as well as the attached emails that Ventureapp does not have a defined refund policy for clients. 4. On December 29, 2016 [redacted] proposed a compromise that we felt was unsatisfactory for us. While we did contest the charge on the credit card and the credit card company closed that case. The reason the case was closed was based on their finding that the provider did offer a resolution even though it was unsatisfactory to us and we did not accept the proposed resolution.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Attached I have provided further evidence that the service purchased was not delivered as warranted. Specifically, I would like to highlight the following: 1. In the email attached from [redacted] dated October 13, 2016, he indicates “In the past 3 months, we've received 125 requests for accounting & bookkeeping, so we've been actively seeking additional vendors to service all of these requests.” In the 2 months since I engaged this service, I have seen no requests for accounting and bookkeeping services. 2. Subsequent to our signing up with the service, I reached out to our account manager [redacted] to discuss possible ways to remedy the current lack of traction from the service. [redacted] was unresponsive. Therefore, I reached out to the original sales manager [redacted] who put me in touch with the Founder, [redacted] said he would follow up on the unresponsiveness as well as admits “You are the TOP search result for your category” in the December 2, 2016 email. 3. On December 19, 2016, I followed up with the Founder, [redacted] saying that we are still not receiving any traction from the platform and no new bumps in activity. I have requested a refund in full. On December 21, 2016, [redacted] responds noting that “we are discussing internally on how to treat refund requests that are not in the contract. We of course do not want unhappy customers, but also want to make sure we follow a strict procedure. We should have a fair policy in place by next week (our finance team is out of the office until Tuesday) and will retro-actively apply it to your account.I completely understand your frustration and expect we'll be able to come to a fair conclusion on this.” Thus it is clear to us based on the above as well as the attached emails that Ventureapp does not have a defined refund policy for clients. 4. On December 29, 2016 [redacted] proposed a compromise that we felt was unsatisfactory for us. While we did contest the charge on the credit card and the credit card company closed that case. The reason the case was closed was based on their finding that the provider did offer a resolution even though it was unsatisfactory to us and we did not accept the proposed resolution.
Regards,
[redacted]