Venue 508 Reviews (%countItem)
Venue 508 Rating
Address: 508 E 112th St, Kansas City, Missouri, United States, 64131
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Address: 508 E 112th St, Kansas City, Missouri, United States, 64131
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Hello. I am ***. Me and my Fiance´ ***. Are set to be married June 20th. Covid 19 has really put a damper on things. Even with that we are pushing through. We booked a venue (venue 508) in January of 2019. The deposit was 250 dollars. I then over the next year paid 1,900 dollars above the deposit in good faith. When covid hit and we saw we would not be able to have the amount of guest we wanted. We contacted the Venue to ask about changing our date to June 20th 2021. The venue said no. At that instance that venue 508 could not do a service for us we requested a refund for the amount that we paid over the deposit amount. They then said “were not offering refunds or cancellation only reschedules to the end of the year”. After viewing my contract and seeing there was no cancellation policy in there contract. I let them know that the contract does not say that we can not cancel and get refunds. The venue owners then continued to give me dates to reschedule out to March of 2021. After *** contacted the company they offered our original request of June 2021 (3 months after our request. The final payment was due May 20th I reached out about the cancelling in late march and officially request a refund on May 4th. My lawyer sent a notice of breach of contract in certified mail on May 15th, The company received it May 18th and never responded until our story was aired on *** on June 11th. We are not the only family experiencing problems with this company.
Thank you for contacting us. This is a misunderstanding by the customer. We have a signed contract with the customer
which has been honored to it’s fullest. We
are in unprecedented times. Wedding venues and other entertainment venues
were closed due to government restrictions and all Venues had to put their own
policies in place to deal with Covid19. Our policy of rescheduling for
those affected by Covid19 goes along with 99% or more of other venues. We implemented a policy to go a step further to
reschedule events over one year out from Covid19, to March 31, 2021, which I
understand is more than a majority of other venues were able to accommodate as
going into another year, 2021, is a
significant financial burden on a venue. We also took things another step further by allowing customers to reschedule to the same day of the week as
the original date (i.e. A Saturday to another Saturday as opposed to a weekday
as we understand most venues had to reschedule to a weekday). We also did not charge a rescheduling
fee. We also allowed any customer that was
affected during the Covid19 stay at home order as well as those where the
government restricted gatherings to 10 people, as well as those that were just uncomfortable
during Covid19, to reschedule.
In order to accommodate this
customer even further, we also offered to make an exception and reschedule this
customer further out to one year out from their original date to June 20, 2021;
(15 months out as opposed to 12 months out in our policy) even though this
would be an enormous financial loss for our business. The original contract is
dated January 30, 2019, should a customer decide to cancel an event at a later
date, in this case over fifteen months later, shortly before the event; this
would be a detriment for any venue and a refund would not be allowed. This circumstance goes under our covid19 policy
and as such will be upheld under that policy. In addition, this customer stated they would not
be getting married; however, we found out this was not the case. The
customer did in fact get married.
The Venue has contacted the customer
and provided this same information to the customer. It is unfortunate that the customer took this
course of action. The Venue has gone
over and above to try to resolve any misunderstandings. We are sorry that the customer has dealt with
this in this way; however, we shall stand by our contract and our Covid19
policy and would not be able to provide a refund back to the customer. The customer also chose to harass the Venue on
numerous occasions which is an issue in itself.
Thank you for allowing us this
opportunity to respond,
Management
Me and my fiancé signed an agreement to get married here and the contract isn’t being acknowledged by the new owner that took over. She is trying to add in additional fees which are not in the agreement I signed with the owner before her. I feel as if this is unjust and we asked for our deposit back since the agreement isn’t being upheld by her and she has not responded to us. Keeping communication lines open dealing with such an event is very important and that isn’t happening at all with her. We just want our deposit back since the terms were violated so we can move on with another venue who will uphold to their agreement with us.
Thank you for contacting us. This is a misunderstanding by the
customer. We have a signed contract with
the customer which has been honored to it’s fullest. The contract clearly states that the deposit in
the amount of $500 is non-refundable. The customer put $500 down as a deposit to save a specific date for an
event. The Venue saves this date and does
not contract out this space to anyone else on this said date. Thereby losing all other potential customers
for this date. Should the customer
decide to cancel the event at a later date, in this case over 7 months later,
the contract is upheld and the deposit shall be non-refundable.
The customer is also mistaken in
regards to the ownership of the company. The ownership has not changed since the Company started. The Venue has contacted the customer and provided
this same information to the customer. It
is unfortunate that the customer took this course of action. The Venue has gone over and above to try to
resolve any misunderstandings or feelings of not keeping the communication
lines open. We are sorry that the
customer has dealt with this in this way; however, we shall stand by our contract
and would not be able to provide the non-refundable deposit back to the
customer.Thank you for allowing us this
opportunity to respond,Management
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Since it is so far out we should have a chance to get at least half of our deposit back since there is still time to reschedule that date since it is only February. I just would like that to be taken into consideration if that date is booked by another party.
Regards