Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
October 23, Thank you for giving me the opportunity to respond to Ms [redacted] ’s complaintIt is our goal to resolve all concerns quickly and to everyone’s satisfactionWe are so sorry that our ladies apparel catalog was offensive to Ms [redacted] We removed Ms [redacted] from our catalog mailing list after she contacted us on 10/and have also contacted our Circulation Department to permanently suppress her informationOur catalog lists are pulled months prior to the mailing dates, so there is a possibility that she may receive one or two additional catalogs before they cease completelyWe apologize for any inconvenience and hope that this resolves Ms [redacted] ’s concern to her satisfaction
April 8, 2015Thank you for giving me the opportunity to respond to Mr [redacted] concern We strive to resolve our customers concerns quickly and to their satisfaction.Mr [redacted] indicated that he returned all but one item from the original order he placed on March 2, There were a total of four items purchased on that transaction Our records indicate that only one of those items, [redacted] was returned The purchase price of that item after the tiered promotional discount was applied to the original order was $ The original order also qualified for a free shipping promotion for orders totaling over $ When returns are made on a qualifying order and merchandise is return, the amount and it reduces the total sale amount to below $100, a shipping charge is assessed on the order total customers keep or the minimum shipping fee if all items are returned In this case what was returned would indicate that Mr [redacted] kept $of merchandise, falling below the $promotional threshold which would be a charge of $for shipping In addition, our records indicate that a merchandise return label was used to return the item This is a convenience label included in every outbound order that has instructions and the fee to use the label printed on the back of the label The calculation that led to the refund of $is as follows:Merchandise returned: $28.80Promotional shipping charge:
March 16, Thank you for giving us the opportunity to respond to Ms [redacted] ’s concernWe have reviewed Ms [redacted] ’s recent purchase historyIt appears that there is a misunderstanding about the most recent transactions on her account with us Ms [redacted] stated that she just found out that Venus has been charging her $every time she returns somethingThat is incorrect and we apologize for any confusion or miscommunicationMs [redacted] also expressed her concerns about the quality of our merchandise We apologize for the quality problems Ms [redacted] experienced and will look into this matter Listed below are the recent transactions on Ms [redacted] ’s account with usWe included a brief explanation of charges and credits issuedWe issued a $complimentary gift card and mailed the card to Ms [redacted] because of her dissatisfaction with [redacted] Bank (please refer to last complaint)The order# for the complimentary gift card is order# [redacted] , which was a free gift from usMs [redacted] did not pay for the gift card Ms [redacted] used the gift card on order# [redacted] (12/31/14)The total charge for the order was $After applying the $complimentary gift card, the total amount due was $84.80, which was charged to her credit cardMs [redacted] contacted us on February 12, and expressed concerns about some of the merchandiseWe sent her a free return label, which prevented her from incurring shipping costs to return merchandise to usThat transaction is documented on order# [redacted] We processed Ms [redacted] ’s return on March 11, $was subtracted from the refund because the total amount of the merchandise Ms [redacted] kept fell below the promotional order amount for free standard shippingThis is the charge [redacted] referred to in her e-mail response to Ms [redacted] The $that was also subtracted from the credit ( [redacted] ) was issued back to her in the form of a credit slip because Ms [redacted] used the free $gift card on the original orderThe credit slip was issued on line ( [redacted] )We refunded the $on line ( [redacted] ) When complimentary gift cards are used as part of the payment towards an order, we issue the refund for the amount of the free gift cards used in the form of a credit slipThis helps ensure that we don’t issue refunds in excess of the amount charged to a credit/debit card 1) [redacted] 03/16/---** (credit back to credit card) 2) [redacted] 03/16/---** M (refunded shipping fee) 3) [redacted] 03/11/---CS (issued credit slip for $25-will void) 4) [redacted] 03/11/--- [redacted] M (refund of $20.85) 5) [redacted] 02/12/ [redacted] I (sent return label free of charge) 6) [redacted] 12/31/-** I ($gift card was used on order) 7) [redacted] 12/03/C I (issued a $complimentary gift card) We are so sorry about the dissatisfaction this has createdThe credit slip was scheduled to be mailed out today, but we will instead void it and refund the credit card in the amount of $ The total amount charged for the order was $After the refund of $on line 4, the refund of $on line and refunding the $on line today, the maximum refund back to her credit card for this order, should Ms [redacted] make additional returns, will be $($minus $already refunded)The remainder would be refundable in form of a credit slip Order Total: $ Total paid: $ Refunded: $ [redacted] ) $( [redacted] ) $ [redacted] Total Refunds: $ We reviewed Ms [redacted] ’s account and verified that there are no additional returns on her account history that we issued credit slips for Thanks again for allowing us to respond to Ms [redacted] ’s concernsWe value our customers’ feedback and appreciate the opportunity to work on the resolution
March 14, Thank you for giving me the opportunity to respond to Ms***’s concernWe strive to resolve customer concerns quickly and to the satisfaction of our customersWe truly appreciate the feedback when we fail to do so Ms [redacted] stated that she contacted us several times about late fees for her [redacted] ***She communicated that she wants to pay off her card and mailed a check for the balance dueShe stated that the check was returned to her because it was mailed to the incorrect address and she was assessed another late fee We are so sorry that Ms [redacted] has experienced problems paying off her [redacted] ***Our private label [redacted] *** is issued and serviced by [redacted] Bank [redacted] Bank sent a welcome kit with the credit card and all of the disclosures to Ms [redacted] when the card was issued We are not sure if Ms [redacted] signed up for paperless billingIf she did, the payment reminders would be e-mailed to herIf Ms [redacted] receives paper statements, then the billing statement shows the billing address and would arrive with a window envelope We have contacted [redacted] Bank about the late fees and also requested the current account balanceThe bank shows late fees for a total amount of $50.00, which they removed for Ms***After removing the late fees, Ms***’s current account balance is $The payment due date is March 18th The web address to [redacted] Bank is [redacted] [redacted] Ms [redacted] could pay her balance online, which would be the fastest way to make the paymentIf Ms [redacted] prefers to mail her payment to [redacted] , the mailing address is: [redacted] Bank, [redacted] ***Ms [redacted] could also call [redacted] Bank and pay-by-phoneThe fee to make a payment with a [redacted] employee is $The phone# is [redacted] , which is also on the back of her [redacted] *** Thanks again for allowing us to respond to ***’s concernsWe value her business and hope this answers her questions about her credit card account balance and payment options
November 7, Thank you for giving me the opportunity to respond to Ms [redacted] ’s complaintIt is always our goal to resolve customer complaints quickly and to our customers’ satisfaction Ms [redacted] stated that she recently placed an order with us for overnight delivery and that we failed to ship the order out, when promisedShe stated that we weren’t able to deliver the items before she left to go out of the country for her brother’s weddingShe also voiced her concern about a deduction from her bank account and feels that Venus and our representatives weren’t truthfulThe desired outcome is for us to refund all money in full and ship the merchandise to her free of charge Let me first apologize that we didn’t get the items to Ms [redacted] before she left the country for her brother’s weddingMs [redacted] placed the order online on Sunday, November 2ndThis order would have normally shipped out on Monday, November 3rd via overnight service, which would have been in time before Ms [redacted] left the country Unfortunately, the order was delayed because we needed to verify the “ship to” address with Ms [redacted] because the shipping address was not the same as the billing address for the [redacted] Ms [redacted] used to pay for the orderWe do this for the protection of our customersWe show that one of the representatives from Credit Card Services attempted to contact Ms [redacted] on 11/at 12:30pm via phone at 484-947-We were unable to reach her and couldn’t leave a message because the voicemail box was fullWe then followed up via e-mail on 11/at 12:47pmThe next record we have is on Tuesday, 11/at 9:01am when Ms [redacted] contacted us via chatMs [redacted] stated at the time that she contacted us on Monday afternoon at approximately 4:00pm to confirm the order and verify the shipping addressWe are so sorry, but we have no record of that contactWe understand how upsetting this was to Ms [redacted] and apologize for the error We do not finalize financial transactions until orders ship outThe deduction Ms [redacted] is referring to appears to be a temporary authorization, which is standard banking practice for debit card and also some credit card transactionsSince the order was cancelled, this authorization should have dropped off and the funds should have since become available for her to use As Ms [redacted] requested, we placed another order for the items today free of charge and will ship it to her address in [redacted] **We will use the $complimentary gift card we had previously sent her towards the order since we are sending her all of the items free of chargeThe complementary gift card will therefore be voidedWe asked Ms [redacted] to discard it when she receives it in the mail We apologize for the inconvenience and hope that this resolves Ms [redacted] ’s concern to her satisfaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
October 23, Thank you for giving me the opportunity to respond to Ms [redacted] ’s complaintIt is our goal to resolve all concerns quickly and to everyone’s satisfactionWe are so sorry that our ladies apparel catalog was offensive to Ms [redacted] We removed Ms [redacted] from our catalog mailing list after she contacted us on 10/and have also contacted our Circulation Department to permanently suppress her informationOur catalog lists are pulled months prior to the mailing dates, so there is a possibility that she may receive one or two additional catalogs before they cease completelyWe apologize for any inconvenience and hope that this resolves Ms [redacted] ’s concern to her satisfaction
April 8, 2015Thank you for giving me the opportunity to respond to Mr [redacted] concern We strive to resolve our customers concerns quickly and to their satisfaction.Mr [redacted] indicated that he returned all but one item from the original order he placed on March 2, There were a total of four items purchased on that transaction Our records indicate that only one of those items, [redacted] was returned The purchase price of that item after the tiered promotional discount was applied to the original order was $ The original order also qualified for a free shipping promotion for orders totaling over $ When returns are made on a qualifying order and merchandise is return, the amount and it reduces the total sale amount to below $100, a shipping charge is assessed on the order total customers keep or the minimum shipping fee if all items are returned In this case what was returned would indicate that Mr [redacted] kept $of merchandise, falling below the $promotional threshold which would be a charge of $for shipping In addition, our records indicate that a merchandise return label was used to return the item This is a convenience label included in every outbound order that has instructions and the fee to use the label printed on the back of the label The calculation that led to the refund of $is as follows:Merchandise returned: $28.80Promotional shipping charge:
March 16, Thank you for giving us the opportunity to respond to Ms [redacted] ’s concernWe have reviewed Ms [redacted] ’s recent purchase historyIt appears that there is a misunderstanding about the most recent transactions on her account with us Ms [redacted] stated that she just found out that Venus has been charging her $every time she returns somethingThat is incorrect and we apologize for any confusion or miscommunicationMs [redacted] also expressed her concerns about the quality of our merchandise We apologize for the quality problems Ms [redacted] experienced and will look into this matter Listed below are the recent transactions on Ms [redacted] ’s account with usWe included a brief explanation of charges and credits issuedWe issued a $complimentary gift card and mailed the card to Ms [redacted] because of her dissatisfaction with [redacted] Bank (please refer to last complaint)The order# for the complimentary gift card is order# [redacted] , which was a free gift from usMs [redacted] did not pay for the gift card Ms [redacted] used the gift card on order# [redacted] (12/31/14)The total charge for the order was $After applying the $complimentary gift card, the total amount due was $84.80, which was charged to her credit cardMs [redacted] contacted us on February 12, and expressed concerns about some of the merchandiseWe sent her a free return label, which prevented her from incurring shipping costs to return merchandise to usThat transaction is documented on order# [redacted] We processed Ms [redacted] ’s return on March 11, $was subtracted from the refund because the total amount of the merchandise Ms [redacted] kept fell below the promotional order amount for free standard shippingThis is the charge [redacted] referred to in her e-mail response to Ms [redacted] The $that was also subtracted from the credit ( [redacted] ) was issued back to her in the form of a credit slip because Ms [redacted] used the free $gift card on the original orderThe credit slip was issued on line ( [redacted] )We refunded the $on line ( [redacted] ) When complimentary gift cards are used as part of the payment towards an order, we issue the refund for the amount of the free gift cards used in the form of a credit slipThis helps ensure that we don’t issue refunds in excess of the amount charged to a credit/debit card 1) [redacted] 03/16/---** (credit back to credit card) 2) [redacted] 03/16/---** M (refunded shipping fee) 3) [redacted] 03/11/---CS (issued credit slip for $25-will void) 4) [redacted] 03/11/--- [redacted] M (refund of $20.85) 5) [redacted] 02/12/ [redacted] I (sent return label free of charge) 6) [redacted] 12/31/-** I ($gift card was used on order) 7) [redacted] 12/03/C I (issued a $complimentary gift card) We are so sorry about the dissatisfaction this has createdThe credit slip was scheduled to be mailed out today, but we will instead void it and refund the credit card in the amount of $ The total amount charged for the order was $After the refund of $on line 4, the refund of $on line and refunding the $on line today, the maximum refund back to her credit card for this order, should Ms [redacted] make additional returns, will be $($minus $already refunded)The remainder would be refundable in form of a credit slip Order Total: $ Total paid: $ Refunded: $ [redacted] ) $( [redacted] ) $ [redacted] Total Refunds: $ We reviewed Ms [redacted] ’s account and verified that there are no additional returns on her account history that we issued credit slips for Thanks again for allowing us to respond to Ms [redacted] ’s concernsWe value our customers’ feedback and appreciate the opportunity to work on the resolution
Complaint: [redacted] I am rejecting this response because it is entirely false We kept exactly one item and returned the rest Regards, [redacted] ***
March 14, Thank you for giving me the opportunity to respond to Ms***’s concernWe strive to resolve customer concerns quickly and to the satisfaction of our customersWe truly appreciate the feedback when we fail to do so Ms [redacted] stated that she contacted us several times about late fees for her [redacted] ***She communicated that she wants to pay off her card and mailed a check for the balance dueShe stated that the check was returned to her because it was mailed to the incorrect address and she was assessed another late fee We are so sorry that Ms [redacted] has experienced problems paying off her [redacted] ***Our private label [redacted] *** is issued and serviced by [redacted] Bank [redacted] Bank sent a welcome kit with the credit card and all of the disclosures to Ms [redacted] when the card was issued We are not sure if Ms [redacted] signed up for paperless billingIf she did, the payment reminders would be e-mailed to herIf Ms [redacted] receives paper statements, then the billing statement shows the billing address and would arrive with a window envelope We have contacted [redacted] Bank about the late fees and also requested the current account balanceThe bank shows late fees for a total amount of $50.00, which they removed for Ms***After removing the late fees, Ms***’s current account balance is $The payment due date is March 18th The web address to [redacted] Bank is [redacted] [redacted] Ms [redacted] could pay her balance online, which would be the fastest way to make the paymentIf Ms [redacted] prefers to mail her payment to [redacted] , the mailing address is: [redacted] Bank, [redacted] ***Ms [redacted] could also call [redacted] Bank and pay-by-phoneThe fee to make a payment with a [redacted] employee is $The phone# is [redacted] , which is also on the back of her [redacted] *** Thanks again for allowing us to respond to ***’s concernsWe value her business and hope this answers her questions about her credit card account balance and payment options
November 7, Thank you for giving me the opportunity to respond to Ms [redacted] ’s complaintIt is always our goal to resolve customer complaints quickly and to our customers’ satisfaction Ms [redacted] stated that she recently placed an order with us for overnight delivery and that we failed to ship the order out, when promisedShe stated that we weren’t able to deliver the items before she left to go out of the country for her brother’s weddingShe also voiced her concern about a deduction from her bank account and feels that Venus and our representatives weren’t truthfulThe desired outcome is for us to refund all money in full and ship the merchandise to her free of charge Let me first apologize that we didn’t get the items to Ms [redacted] before she left the country for her brother’s weddingMs [redacted] placed the order online on Sunday, November 2ndThis order would have normally shipped out on Monday, November 3rd via overnight service, which would have been in time before Ms [redacted] left the country Unfortunately, the order was delayed because we needed to verify the “ship to” address with Ms [redacted] because the shipping address was not the same as the billing address for the [redacted] Ms [redacted] used to pay for the orderWe do this for the protection of our customersWe show that one of the representatives from Credit Card Services attempted to contact Ms [redacted] on 11/at 12:30pm via phone at 484-947-We were unable to reach her and couldn’t leave a message because the voicemail box was fullWe then followed up via e-mail on 11/at 12:47pmThe next record we have is on Tuesday, 11/at 9:01am when Ms [redacted] contacted us via chatMs [redacted] stated at the time that she contacted us on Monday afternoon at approximately 4:00pm to confirm the order and verify the shipping addressWe are so sorry, but we have no record of that contactWe understand how upsetting this was to Ms [redacted] and apologize for the error We do not finalize financial transactions until orders ship outThe deduction Ms [redacted] is referring to appears to be a temporary authorization, which is standard banking practice for debit card and also some credit card transactionsSince the order was cancelled, this authorization should have dropped off and the funds should have since become available for her to use As Ms [redacted] requested, we placed another order for the items today free of charge and will ship it to her address in [redacted] **We will use the $complimentary gift card we had previously sent her towards the order since we are sending her all of the items free of chargeThe complementary gift card will therefore be voidedWe asked Ms [redacted] to discard it when she receives it in the mail We apologize for the inconvenience and hope that this resolves Ms [redacted] ’s concern to her satisfaction