Veolia Water

Just called Veolia and spoke with a customer service rep regarding the one time credit that we received of $35.41 or something like that… She gave me no plausible reason she just said it was a courtesy since Veolia took over… I am a little leery because nobody just gives out free money anymore… Is there something else going on?

This letter is the formal response to the complaint that was submitted to the Revdex.com on 3/24/and was assigned an ID of [redacted] .Customers Statement of the Problem.Over the winter I contacted the water company because the meter was defective and crackedThe water company replaced their defective meterI was told the service and meter replacement was free of charge and never advised of any additional cost being added to my bill at that time that I called or when the work order was carried out at my homeI am disputing the additional $charge that was added to my bill under “other” with no explanationVeolia ResponseAfter reviewing the recent complaint for the property located at; [redacted] ), it has been established that the charge of $was indeed applicable Based on the; NEW YORK CODES, RULES AND REGULATIONS – TITLE MISCELLANEOUSCHAPTER LXXXIII-BUFFALO WATER BOARDPART BUFFALO WATER BOARD REGULATIONS - 10085.13-Water Meters-Page 25, states; “any damage which may result from allowing such meter to become frozen or to be by hot water or steam settling back from a boiler, shall be paid to the Water Board on demand” Below you will find pages from both the NYS Regulations & Rate ScheduleLinks to the full documents are belowhttp://www.buffalowater.org/CustomerService/BuffaloWaterBoardCodesRulesandR...⇄ me know you require additional informationDavid ***Veolia Project Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The water company representative felt they were justified in charging my account after not previously advising of the charges
The water company should be upfront with any and all charges made on their customers bills. I was not notified at the time of the service request or when the service was made that an additional charge would be added to my statement. A better practice is to inform your customer of any charges prior to applying the service and adding charges to their billing statement. There are no notifications on the water bill stating what charges will be added or when and the customer service representative and technician did not advise me that these charges would be added to my bill when I reported the defective water meter
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with a Buffalo Water rep today and she said I have a $credit. Before I started receiving the large water bills my bills ranged between $to under $Starting with the bill dated May 18, through August 23, 2016- which I Paid $440.98 the water charges started going upBelow is the last four bills I paid. Doing the math a $credit from the Buffalo Water company does not make sense.I am requesting a credit that compensates me for the excessive amounts I have already paidI have paid a total of $1,as of todayThe water company has given me a credit of $$1,minus $= $1,Using $as an average water bill I should have paid $up to this period of time$1,minus $= $I am asking for another credit of $to satisfy this complaint.Paid bills:Bill Period May 18, through August 23, 2016 - Paid $Bill Period August 24, through November 17, - Paid $Bill Period November 18, through February 23, - Paid $Bill Period February 23, through May 18, 2017 - Amount Due $393.93** *** *** *** * *** *** *** *** *** *** ***

This letter is the formal response to the complaint that was submitted to the Revdex.com on 7/18/and was assigned an ID of ***Dear ***, Customer not satisfied with adjustment to billHe has now requested an adjustment that totals $Customer initially ask for an adjustment in the amount of $Veolia adjusted the bill and credited the account $Veolia did not adjust the August billThe reason for no adjustment is that customer stated he had leaking faucet and defective flapper valve on the toiletVeolia has granted relief and made a fair and equitable adjustment to customers accountNo further adjustments will be grantedDavid *** Veolia Project Manager

This letter is the formal response to the complaint that was submitted to the Revdex.com on5/11/2017 and was assigned an ID of [redacted].Customer contacted the Buffalo Water customer service center in August 2016 after receiving thequarterly water bill for the property that he owns. He...

questioned the accuracy of the meter. The customerservice agent reviewed the last four billing cycles and compared the historic usage to current usage andthe amount used was within the usual consumption range. The customer service agent instructed theproperty owner to perform a leak survey. The property owner performed a leak survey of his propertyand found a dripping faucet and a leaking toilet flapper valve.Customer contacted the Buffalo Water customer service center in November 2016 after receiving thequarterly water bill for the property that he owns. He questioned the accuracy of the meter. The customerservice agent reviewed the last four billing cycles and compared the historic usage to current usage andthe amount used was within the usual consumption range. The customer service agent instructed theproperty owner to perform a leak survey. The property owner performed a leak survey of his propertyand found no leaks.Customer contacted the Buffalo Water customer service center in April 2017 after receiving the quarterlywater bill for the property that he owns. He questioned the accuracy of the meter. The customer serviceagent reviewed the last four billing cycles and compared the historic usage to current usage and theamount used was within the usual consumption range. The customer service agent after reviewing the callhistory escalated the matter to the Veolia Water Customer Service Manager. A meter technician wasdispatched to the location and replaced the meter.The customer is requesting relief for his water bill but does not meet the relief criteria.Policies and Practices: Leak Abatement AdjustmentPurpose:To provide relief to customers who have experienced a leak by generating a modified bill based on theaverage of their past four bills.Customer call or dispute letter within 90 days after the date of mailing of disputed invoiceDecision Rules for Eligibility:Eligibility requirements:Can only request Leak Abatement adjustment on current billUsage on current bill must be greater than two times the average of the past four billing cycles ANDcustomer must not have had a Leak Abatement in the past three years.David [redacted]Veolia Project Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello,I did receive your email regarding my complaint. However, I recently received another high bill ($393.93) that just came in that I am researching to find out why. This case is still ongoing. It's not resolved. I will call Friday and discuss my situation with someone at the Revdex.com. Thank you.[redacted]

This letter is the formal response to the complaint that was submitted to the Revdex.com on 3/24/2018 and was assigned an ID of [redacted].Customers Statement of the Problem.Over the winter I contacted the water company because the meter was defective and cracked. The water company...

replaced their defective meter. I was told the service and meter replacement was free of charge and never advised of any additional cost being added to my bill at that time that I called or when the work order was carried out at my home. I am disputing the additional $73.34 charge that was added to my bill under “other” with no explanation. Veolia ResponseAfter reviewing the recent complaint for the property located at; [redacted]), it has been established that the charge of $73.34 was indeed applicable.  Based on the; NEW YORK CODES, RULES AND REGULATIONS – TITLE 21 MISCELLANEOUSCHAPTER LXXXIII-BUFFALO WATER BOARDPART 10085. BUFFALO WATER BOARD REGULATIONS - 10085.13-Water Meters-Page 25, states; “any damage which may result from allowing such meter to become frozen or to be by hot water or steam settling back from a boiler, shall be paid to the Water Board on demand”.   Below you will find pages from both the NYS Regulations & Rate Schedule. Links to the full documents are below. http://www.buffalowater.org/CustomerService/BuffaloWaterBoardCodesRulesa...⇄ me know you require additional information. David [redacted]Veolia Project Manager